Comfort Control Heating & Air

Our A/​C was not working and Ta Kim came to our house at 8:30 at night to fix it. He did an excellent job explaining what he was doing and showing me step by step how to prevent similar issues/​troubleshoot in the future. He got us up and running in less than 45 minutes. They were excellent!

Did a thorough evaluation of my system. Made cost saving recommendations to upgrade.

Good service my tech phillip was on time called day before and 20 minutes before that showed up fixed unit in one hour a little pricey
529.00 to fill Freon and replace a section of PVC
But great on time service is worth it.

Great service and scheduled me in same day.
The tech was very professional and got the job done quickly. Very affordable. Would highly recommend to all.

Dylan was very nice and extremely helpful. He didn’t leave until the job was done and done correct; not to mention he came out at 8:00 at night on a Sunday evening. I would definitely call him again in a time of need. Perfect rating!

Set and Jerry from from Comfort Control did a great job replacing 2 A/​c units in our home. They were very knowledgeable and professional; explained what they were doing; and completed the job on time. They also cleaned up as they worked.

Always great service. Just did an annual service of the A/​C and technician was on time, courteous, informative, and did a great job addressing what we needed. We always go to the company for HVAC needs!

Comfort Control installed our new HVAC system about a year ago and have provided service since then. They’ve done an excellent job all around.
The biggest standout has been their technician, Dylan. He literally, literally, saved my family by detecting a gas leak during a normal maintenance call. Spent all the time he needed to get the job done right, and didn’t sacrifice quality and care.
We absolutely love this company.

excellent job on regular seasonal maintenance, Dylan pointed out areas that need to be addressed that would be beneficial to the long term health of my system but didn’t push that I get done. Work was done professionally, efficiently, and cleanly. Definitely utilize them in the future.

When trying to get help this morning I asked the receptionist, I believe her name is Lisa if she worked in Cumming. She threw me a lot of attitude and told me my question was confusing and she refused to finish talking to me. What a weird way to treat a potential customer.

We had Comfort Control replace our AC unit last year. Service was great, the equipment works wonderfully. We now use them for regular maintenance on our HVAC. Every technician that has come to our home has been on time, respectful & knowledgeable. I would most definitely recommend Comfort Control.

Our technician, Ta Kim was very thorough and answered all of my questions.
I would use them again and I recommend them.

CC installed a new AC/​Furnace unit along with additional lines. Excellent crew — good work, friendly, knowledgeable, clean, and thorough with explaining what and how the job was done. Satisfied with the overall experience, and have a sense of confidence in their ability to maintain the systems long term.

Very well-​versed in the industry. I felt like I got excellent service and trusted my tech’s opinions.

Comfort Control was recommended to me by a co-​worker who had a good experience with them. I am a very satisfied customer now too. From estimate through installation and all phases in between, this is a very professional group. They met their commitments and timelines. The installation team did a great job, too. They were careful in the house and cleaned up after themselves. Their installation looked clean and professional. And the real measure of the success of the job is customer satisfaction. I am one very satisfied customer.
And don’t let me forget to mention this! One of our two air conditioning units was not keeping up with the hot weather. This company came out and added refrigerant to our failing unit to get us through to the installation.

tech was nice and did fix my unit but their diagnostic charge is much much higher than others ($ 89), and you would think they will deduct the diagnostic fee when you are spending $ 1500 for repair, like most of other places will… but NO!
I complained and finally got $ 50 discount, end up spending $ 1539, which I think is still higher than others.

Everything was great from the initial contact even in a bad situation (A/​C not working). It all started with Mary, then Lisa, both at the office, to Phillip, the service technician, to John, whom came out to take a load of the house to make sure I was getting the right size unit to replace my current one, to the Installer Ta Kim, whom was at my house the following morning at 7am. These people care about what they do, call and email you to let you know they are on their way, and work with your schedule to make everything happen. They answer all your questions and Ta was a true professional with the installation. He left the area cleaner than he found it. Great job guys! Keep it up!

I called due to AC not cooling. My system is 7 yrs old. The tech came out and told me I had a small leak, low by 4lbs on freon, and my coils were rusted out. I had three options. Fill with freon and leak sealer and see how long it will last, replace the «rusted coils», or replace the entire system to the new 410 system. My cheapest option was to fill and seal at over $ 500. But he stated the best option was to replace the system. Really. Replace a 7 yr old system. I politely declined and paid the $ 89 trip fee. Called another vendor that replaced a leaking valve on the exterior unit, added freon, and the system is working great. On top of that he showed me my coils and there was no rust at all.
The frustrating thing is I would happily pay for a service that corrected a problem I was having but to have someone purposly give you false information in order to pad their bill is unacceptable. The next day both of my neighbor’s units went down. He asked me for a referral. Being dishonest does not pay in the long run.

The gentleman who came to tune up our HVAC system knew it well as he installed it in 2010. He found a problem, showed it to my husband and explained how it affected our system. he gave us an estimate and explained each item in full. It now works like new.
I highly recommend this company for their service and the manners of the service person.

On the eve of the coldest night in Atlanta this fall (2014) the blower fan in our furnace went out. After doing research and finding their high ratings on Unilocal,I contacted them and left my information. Within 20 minutes I received a call from Josh, who was very helpful and agreed to be at our house the next morning at 6:30 AM.
He arrived promptly and had the fan replaced in less than an hour. I was not there as I had to travel for business but my wife said that he was a very nice young man and did a great job.