Diamond Auto Spa and Lube

I have gone here for about 6 years and they’ve also been great. The $ 3 wash is perfect for a quick clean up but their full service details and lube services are great as well. After hundreds of washes, I had one issue where my car jumped off the track going through the wash, there were some scuffs on my quarter panel. The manager Brook took care of it and gave me a card for a free wash, wax and buff. This is second mile service and my car looks excellent! I’ll be coming here for years to come. Thank you!!!

They do a thorough job and customer service is above average. I will continue to go there for car service and car washes.

First off– they found my husband’s WEDDING RING that was buried in the car for literally months. They returned it to me instead of keeping it! That alone is worth 5 stars.
They always manage to find missing earrings and other things I’ve forgotten I even lost.
I’ve never had issues with the soap or residues. We always get the detail job so the drying part of the wash doesn’t really effect me. Plus I’m pretty sure there are towels at the self-​serve area you can use to dry off your car.
No complaints. My kids know how to do some damage to a car interior and Diamond always gets it looking good again. No extra charge for an oversized, extra messy SUV.

I’ve never had so much disgust for a business in my entire life.
I’m a very understanding and patient person, but I am so frustrated with the small fees that they slip in at the end, dishonesty, and lack of customer service.
Previously, I was told by the mechanic that my car holds no more than 5 qts of oil, and by the end of it all I was charged an additional maybe $ 3 for ‘extra oil’. I also paid for the oil change + car wash. I was given a set price before I gave them my car keys and once again I was charged an additional couple of dollars for having 2 small extra windows on my car.
The last time I went in, THE ABSOLUTE LAST time I will ever go in, I was so rudely lectured by a mechanic that I was not allowed to carry the concealed weapon in my car. Without knowledge that I actually have my Georgia Firearms License. This experience was so uncalled for and what I carry in my car is none of his business. This has been the tipping point for me.
I can say that I have been a customer through Diamond Auto Spa several times and I have never once had good, honest customer service.
****If you need an oil change, pay 3 – 5 more dollars and go to AAMCO at 4730 Hwy 20 in Buford. For a BLENDED oil change with WONDERFUL and honest customer service instead of $ 34 something at diamond for a conventional oil change and terrible, dishonest customer service.

So after my visit last year to the wonderful Friendship Rd location, I finally decided to try Diamond on Hwy. 20 (I was in the area). Big mistake. Long story short, car was still dirty, and I had to wipe down the inside of my car. This was after the employee did such a lousy job. Wish I had taken pictures.

The people working here are very friendly and seem to want to do a good job on your dirty car. But the actual washing system is of very poor quality. The soap seems to stay on your vehicle even past the rinse cycle and the driers don’t last long enough, therefore leaving an excessive amount of water on your car to spot if you don’t remember to bring a towel and you don’t have their folks dry. The vacuums are free and are adequate.
Honestly, I’d go south on 985 to exit #4 and use their other (newer) location on Hwy 20. The equipment seems to do a better job on your car. And it’s the same company.

Family business that has expanded to multiple locations. Very nice. When my regular mechanic was unavailable & Ineeded an oil change for a short-​notice trip, they did a great job squeezing in by close so I could get on the road the next morning.

Easy in. easy out. Honest people who consult you in the waiting room if you vehicle has an issue… they do not try to pressure you into services you do not need. Free car wash with oil change. :)