Diamond Auto Spa & Lube

I’ve been coming here off and on for years and I know it’s an average place and has been through a few managers, so my expectations are never truly high when I come here. I like to get a quick wash and vacuum myself. Today was a first and a new low. I’ve got some prepaid washes to use so I arrived and waited to be greeted in the Express Wash lane. 5 minutes went by and then another 5 minutes. No one greeted me and 2 or 3 cars drove off in that time as well. Finally, I asked the kid waxing a vehicle 2 lanes away if there was a greeter (he had not acknowledged me either). Finally, a man came over. I explained I’d been sitting there for quite a while. He explained that he was talking with a customer in the garage and that that was more important. His name was Randy and he was the car wash manager! Lol. His shirt looked like it had been balled up in a corner before he put it on this morning. He did apologize, but I wasn’t impressed.
Drove around to the wash entrance and was ignored again! Lol. I gave up and started getting trash out of my car. A staff person came over and asked if I needed to be «run through.» Ummm, really??? Whatcha think? He apologized and said they were short staffed. After I went thru the wash, I see employees everywhere! I can’t see how they are short staffed? Needless to say, this place is poorly managed and simple acknowledgement and awareness of customers is just not there.

I used them on the recommendation of a few people. I friend had given me a coupon for a free wash. The day I went to auto wash was broken, so I asked if I could apply the coupon to a hand wash and just pay the difference, which they agreed to. After sitting there for about 1.5 hours I walked out to check on the car and the girl cleaning it was just standing there, so I walked over and asked if the car was ready? I thought perhaps she was looking for the owner? She indicated that the car was ready to go, the car looked clean, so I gave her a tip and left. As I drove away I noticed the front windshield had only been cleaned on 1 half, the center console had not been wiped down so when I got to my next stop I looked the car over more closely and realized what a crappy job she had done. Back cargo area (it’s an SUV) had not appeared to have been vacuumed, rear window had not been cleaned, I had been transporting dogs and there were still nose prints on the windows, and the rear seat area had mud on the threshold, all of which I knew about and was the reason for the cleaning.
Bottom line, I won’t be back! I passed other car washes on the way to this one. I usually do the drive through and finish the detailing myself. In the end, full retail would have been $ 35 without the coupon, plus a $ 5 tip. Way over priced, for a lousy job. I came home and finished cleaning it. Didn’t have time to go back.
And as an after thought, the detailer never questioned or verified if I was the owner of the vehicle! I walked up, asked if it was done and she said yes so I got in and drove away.

Had to write a review because if the great service. I called and asked if I could get a passenger side mirror put on. The young lady said yes .I explained that I didn’t get out if work until 5:30 but I could be there by 5:40.Well I arrived 5:40 with the part a one man said «oh I guess you are leaving the car».I said no I was told if i git here before 6 I could have the work done. Well James came over to me and said ok, and put the part on. I was on my way home @ 6:05! I have had inspections, emissions, oil changes and car washes as well as car detail at Diamond AutoSpa. I highly recommend this business. Thank you especially to James, great customer service!

After servicing my car at the KIA place I decided to take one of my cars to get washed and boy did they didn’t disappoint. Got a platinum car wash and a hand-​wax, they did a good job and explained everything in detail after they were done. Excellent service and highly recommend.

Went here for first time because the other place I usually go changed hands and did not do a great job last time. This place was ok, not great. Wash was good and they scrubbed tires, etc before wash. The inside detailing was not awesome. I had to ask her to complete the vacuuming and she was clearly more worried about breathing in dog hair than cleaning my car properly. I actually had to clean the passenger side myself. I’m generally a good tipper. I know the dog hair is a pain. But at $ 40 + tip I expected more than what I got.

I had a GREAT experience getting my truck taken care of here today. Ben, who I believe is a manager, went above and beyond to make sure I was taken care of. To give you an idea of how impressed I was, this is the first Unilocal review I’ve ever written.
Ben was professional and extremely accommodating. He actually took the time himself to get some water spots off each one of my chrome rims to make sure I was pleased. I’m VERY picky about my truck, and I couldn’t be happier.
Juan and Moncey (?) were also incredible! This place is clean, they know what they’re doing, they take care of their customers, and the staff is extremely friendly.
Highly recommended.

Horrible. Prices or what to do not clear at all. Immediately attempt to up sell. Then when you do pay for the hand dry for example you end up waiting 10 minutes for that, after the truck is already dry. Tires and wheels didn’t come clean. Folded the mirrors in and they didn’t come clean. Windshield not clean. Entire truck not really clean. Not happy even if it was just $ 14. Definitely will not be back. I’d suggest the same for others.

I had my truck detailed at Diamond, Ryan a Manager at Diamond made sure I was pleased with the service.

I wanted to update my previous review. The owner contacted me and resolved the issue. Although my first experience wasn’t good, I feel like it was made up for. In the end I feel overall good about the company. The owner and management seem to really want to give good service to the customers and deliver satisfaction.

Have used them many times for a car wash and the service keeps getting worse.
Seems the «kids» they have working there are more interested in texting and socializing with each other than to take your wash order. On several occasions I have waited for at least five minutes without having anyone help me.
Finally, I called the manager from my cell while I was waiting to get someone to help me. The person that answered the phone said he was busy doing paperwork and she couldn’t disturb him. Oh really, paperwork.
From that day on they will never get my business.
There are MUCH better places to get your car washed.
—-oh almost forgot. Took my girlfriends honda in for an oil change. An hour later the service rep comes in the waiting area with all of the car’s filters stating they need to be changed. What the heck did he take these filters out of the car for when I stated just need a fast oil change before I go to work.
Long story short they disconnected vacuum hoses which caused the car to repeatedly stall in traffic. I found the issue (thank goodness) and brought that to the attention of the manager via a phone conversation. He was a total jerk and didn’t even offer a «sorry». He said they are doing their job. Obviously they are not doing their job well.
Hope they go out of business. Much better places to go than this place!

Summary: crooks, unprofessional, scam, do not go.
Story:
I went here and decided to get some maintenance work done, about 350 dollars worth, that the shop recommended. After I got the work done there was a strong gas smell and I lost all fuel efficiency. It turns out the mechanic did not replace the oil cap. When I returned the mechanic tried to blame it on me, like I would mess up my own car, finally the store manager got involved and gave me a 40 dollar gift certificate. (Which didn’t even cover the lost fuel). I returned thinking it might have just been a fluke experience, and to spend my gift card. Well I got the oil change and the platinum wash. The mechanic recommended I do some of the same maintenance that they had supposedly performed last time, when I confronted him about it, it appears my visit had been deleted from the system. Then after all that their platinum wash left wax all over my headlight (pic provided). I went here because a friend recommended it, he since has had a similar experience and won’t return. I’m Never going back.

I didn’t notice until the very end, but their drying towels are disgusting. I saw a girl drying another car who dropped it on the ground, picked it up and continued «rubbing» the paint dry.
My black car had micro scratches that were not there before, and I was told «the manager isn’t here right now and I’d have to come back to maybe get a free wax». I paid for a hand wash to avoid that sort of damage. Thanks guys, luckily it wasn’t worse or we’d be in court rather than on Unilocal.
Do not bring your black or dark car here unless you don’t care about your paint.

I use them all the time for oil changes and then they wash your car for free inside and out. They are always nice and do a great job. If something is not right they will redo to make u happy.

I’ve been here twice. Once for a cheap wash and once for a full detail job. This place is excellent for the inexpensive washes. I would make this my regular place to clean my car. For the more elaborate job… well… they didn’t pay too much detail to the detail job. But to their credit, they were happy to please and worked on everything I said needed to be done. It could’ve also been because they were slightly understaffed on the day I visited.
If I was just rating the original detail job they would only receive 2 stars. But because of their desire to please and correct they got the four I gave.
Manager, Brook was super cool with everything and wanted to make sure I left a satisfied customer. I was pleased and would give this place another shot at the detail business. Free wi-​fi, couches and some work bistro tables in the waiting area. They also do oil changes where they throw in a car wash.