It’s About Time

I would like to rate them Zero or even a negative number, but that is not allowed.
If you need to have a watch repair or are looking to purchase a watch, stay away from «It’s About Time» at the Mall of Georgia. I took my Bulova watch to Zale’s to have the battery changed out. The back was on too tight so they referred me to Al who owns It’s About Time, and they gave me a 15% Off Coupon. I took my watch to It’s About Time, but they were closed. They opened about 11:00, and I left my watch with Al’s daughter who said her father would be in later that day to fix it. I went back Wednesday evening after church and Al hadn’t come in so the daughter asked if I would come back in the morning. Today, I went back at 10:30ish; they weren’t open. I did some walking and ate an early lunch. At 11:30 they opened. I went to see if my watch had been repaired and it had not. He asked if I could come back in 15 minutes. When my watch was finished I checked to see if it working. I noticed the second hand on the chronograph feature was not set correctly. It was stoping between the 2 and the 3 on the face. I asked Al if he could reset the second hand (it is a chronograph hand that works independently from the other two hands as well as functions as a second hand normally) back to it’s 12 o’clock resting position since it had been working properly prior to the battery dying. He said it would cost an additional $ 30. I just spent $ 25 on the battery being replaced. I figured setting the time, calendar, and the second hand was all apart of the putting a new battery in. Al told me I would need to bring the watch manual in and he would reset everything for $ 30 because he didn’t work for free and how was he to know the second hand was in the proper place prior to the watch battery dying. I paid for the battery and then went back to Zale’s. The gentleman at Zale’s said he would be glad to reset the watch. He took out a manual from the drawer and it took him about 30 seconds to push a couple buttons to set the second hand back to its home position. Zane’s gets and A+ for their service and It’s About Time gets an F.

Horrible! Brought in two Suunto watches for battery swaps with gaskets! Owner did the work for me. One week later at the beach I jump into pool and instant damage to the watch. Four-​hundred dollar watches! Brought them back and explained what had happened. Employee and owner merely stated their work has no warranty. What!!! They were not even receptive to working something out considering the error was on committed on their end. You bring something in to have it professionally done and this is what I get. PLEASE do yourself a favor and head to a PROFESSIONAL and have your work done and skip these people.

Avoid! Went it for a watch band repair. They tried to put the wrong size pin in it. When it didn’t go, they proceeded to smash my watch with a hammer to force it. (while keeping it for a week) Then, they gave up and returned my broken watch. They said they would «do me a favor» and not charge me.
I took my watch elsewhere and they fixed the band in 5 minutes. But my watch is still full of hammer dents!
Also: while I was there I asked about the model number of a watch they were selling. I was told «we won’t give model numbers because you might price compare.» (not my intent, but when buying a $ 900 watch, I do want to know more about it, and that’s not possible here)
There is no good reason to step foot in this store, unless you have a watch that you have and want to watch someone destroy it.