NAPA Autocare Center

John was very helpful and knowledgeable about the repairs needed on my car. Gave me honest advice, and help me prioritize the repairs needed. I will be back soon to have the repairs completed. Thanks for being so helpful!

I had a lot of issues with my car and decided to try this place out. A guy named John said we had to pay $ 60 first to diagnose the car and he also said whatever they did, it would be GUARANTEED they would be able to fix it (which is why we started with them). We paid $ 60, and he gave us a paper saying he needed to buy two parts to fix the car, plus labor which came to $ 660. We thought it would be easier to go ahead and buy the parts so they could start fixing the car. When we went to the Napa Auto Parts, our total came around $ 287 for TWO parts. When we called John back and asked how much he would charge us for labor he said it all depends on how much our parts cost. We told him we went ahead and bought the parts, and he kept telling us how he thinks we might have bought the wrong parts since it should’ve cost around $ 300 for ONE part when we actually paid around $ 187 for one part out of two. We went ahead and went into the store and he kept going on and on about how he thought we bought the wrong part and saying it should cost way more. Once we showed him what we had bought, he didn’t say anything. (Remember, we only bought those two parts because that’s what he had on the paper.) Once they finished the car, they told us to go ahead and pick it back up because they could not fix it. We did not say much and left since we couldn’t really do anything about it.
While driving it back, we had to run a couple errands. Once we were done, we tried to start our car and it wouldn’t start. Once the car finally started, it stopped a couple times on the way home.
In the end, they tried to rip us off by adding about an extra $ 120 for ONE part.
They said they guaranteed everything which they did NOT in the end.
Just save your money and DO NOT go here. By far the most worst experience I ever had at a body shop. I don’t even want to give this place a one star rating.