North Atlanta Dermatology

Very nice place. Funny and kind office people and assistants, but they get serious when it’s time to get serious. I’ve been a patient of Dr. Reschly for 6 years. He takes the time to get to know the patient and remembers you for future visits. He keeps a close watch over my skin – which needs it. Even though I moved three hours away, I still go to North Atlanta Dermatology.

Have the worst customer service and unwilling to help! I tried talking to one of the ladies on the phone and she wouldn’t even listen to me. She continued to talk over me while I was talking. It’s a shame cause I’ve heard this is a great office but with that kind of customer service I won’t ever be one of there customers!

WOW BEST MEDICAL PRACTICE I HAVE EVER VISITED!
I am a new patient called several practices but could not get an appointment for over a week. They were able to see me the next day. Walked in did my paperwork and was taken back in less than 10 minutes. After the nurse did the preliminary work up the doctor (Dr. Reschly) was in to see me in 5 minutes. He looked at what I came in for and took care of it on the spot. I was expecting to have to come back, pay another co-​pay, you know the usual run around. I was In and out of there in less than an hour. heck I have had oil changes which took longer than that. As a nurse I can tell you Dr. Reschly was outstanding!!! very professional, great bedside manner and highlyompetent. and no I had never met him before and I don’t usually post reviews, in fact this is my first time on Unilocal,I was that impressed. With customer service like that know wonder why they have some many location. Great job!!!

I’m not one to write a review, especially on a doctor’s office. I gave this office the benefit of the doubt, many times over. I will NEVER return to this office and I recommend you seek treatment elsewhere. Very unprofessional. They never knew why I was coming in (my appointment reason was the same every month, Accutane). The nurses were defensive and rude. I wish I could write something positive about this office. Hopefully they begin to learn and get better from these mistakes. But, they truly do not care if you stay a patient there or not. Which is sad.

YOU HAVE TO READ THIS!!!
We don’t write any reviews, but I had to take some time about this one. Those people are ripoffs!!! If you are rich and have plenty of money, don’t spend your time reading this. My wife and I decided to go to the doctor regarding a small red spot she had on her face for a while, nothing serious, not life threatening, so we did.
We called in and scheduled the appointment after talking with multiple people at North Atlanta Dermatology (NAD) and they assured us that we will not incur any additional charges, except for the $ 60 copay. We showed up in the office, they asked for the Insurance cards so they can make copies and were told to seat and wait. After a long wait with an «appointment», they escorted us in one of the back consultations room. After a brief consultation with a Doctor Assistent, going over the the recommendations, procedures, that they may do, we waited for the Doctor. I must say that the doctor was very nice. He looked at the red spot, analysed, and suggested a simple procedure that was done in the office. There were two other darker spots that he analysed and had a biopsy from all three different places off her face and were sent to the lab. About a week or two later the bill came in the mail and yes there was an additional charges that we had to pay. On Aug. the 6^th 2015 I called in and talked to Detra in billing department at NAD in regards to the additional charges that we were told that we will not incur. I explained to her the whole situation, and as we were talking I noticed on my bill an additional charge from two months ago $ 280 for my daughter, which also had Insurance. Detra explained that they had us in the system set as self pay!!! and she will have to look in to this, bring this manor to her manager’s attention, and get back with us the next day. We never heard back from anyone at NAD. Today is August the 18^th 2015 and decided to do a follow up phone conversation and hopefully someone will be able to have this mess strained out. Called in and talked to Detra again, and her only explanation for not getting back with us the next day was «SORRY». Nothing was resolved, They charged us for three procedures, and got us stuck with a bill$$$. I asked for the manager and was told that she is on the phone, and that she will call us back as soon as she can. Did not want to be rude, and told her that they are NOT good at returning phone calls. Last time she told me this, was on the 6^th, today is the 18^th and I had to call in to get this resolved, because no one called us back. After 20 to 30 minutes wait Margery came on the line, identifying herself as the Manager in Billing department… As I tried to explained AGAIN the whole story, she constantly was cutting me off, very very rude. So Margery, if at any time you will read this, and I know you will because I think I made myself very clear that I will write a review, here is the definition of a «CONVERSATION»:
an informal talk involving two people (Not one) or a small group of people: the act of talking in an informal way.
oral exchange of sentiments, observations, opinions, or ideas etc.
and hopefully you will learn from this, as a Manager, learn how to listen, it is not about you or me, it is about being nice and polite. Doing what you did, will never never get you far in life interrupt someone, and specialy not a customer (patient). Remember customer it is always right.
WORST EXPERIENCE OF MY LIFE… DO NOT GO IN THIS OFFICE. THERE ARE PLEANTY OF OTHER OFFICES TO CHOOSE FROM.
WILL PROBABLY TAKE THIS TO LITIGATION AND HAVE A JUDGE MAKE THE RIGHT DECISION.
SO LONG STORY SHORT WE ENDED UP PAYING THE BILL.
DONT BE CARELESS, CHECK ALL YOUR RESOURCES BEFORE YOU GO IN THIS OFFICE.

Great dermatologist, but they could work on the answering service and make it easier to change out appointments.

I visited this office for the first time a couple of months ago due to an uncomfortable and rather embarrassing rash that wouldn’t go away. I believe the technical term for the rash is «Coodies».
I didn’t have a dermatologist in the area that I have used before and I wasn’t sure what I was getting into because there weren’t a lot of reviews.
So I basically just found it on google maps, because I can pretty much walk there from home and took a chance with whomever I could get an appointment with on short notice.
That doctor ended up being Dr. Reschly.
I had never seen him before or been to this office but Coodies being so widespread, I figured they’d have a fix. They did.
But here’s the really awesome part of the story…
I had an appointment for 11am but was instructed to show up at 10:45.
I followed those instructions. I get to the office and it is packed. I was like uh oh, we must be having a coodies pandemic and figured I’d be waiting a long time. I fill out the form and hand it back and 11am on the nose, I am called in to see the doctor. I just looked at the waiting room filled with people and was like «sorry!»
So they called me in at precisely the time I had an appointment for. I didn’t have to wait one minute beyond my scheduled appointment.
This gets better.
So the nurse who saw me first was very friendly. The doctor came in and within seconds he’s like, «yep, that’s coodies». He told me to pull out my smartphone where we did search on coodies and where I can learn more about it. Not that he wasn’t happy to answer any of my questions, he was, it’s just that I think he assumed I gave more craps about my coodies than I actually did.
I asked if he had any samples for the anti-​coodies cream and he brought out two big bags of it. He wrote me a prescription for it anyway but told me some over-​the-​counter products that would probably work just as well. Which is good because the meds are expensive.
He said if the meds (free samples) didn’t work, to come back and he will not charge me for a re-​exam.
Then! Just when I thought things couldn’t get any better,
I leave the exam room and go to pay for my visit and the amount is half the price they told me it would be on the phone. And insurance had nothing to do with it because I didn’t use any insurance.
Within 24 hours, the free sample of anti-​coodies crème had made the coodies almost entirely disappear. I still do have to take meds for it because Coodies is chronic.
What little girls say about boys having coodies is true. We do. Boys definitely have coodies. Only it may not surface until adulthood. And when it does, I recommend going to North Atlanta Dermatology and asking to see Dr. Reschly if he’s available. Just remember, if you’re itchy and rashly, go see Dr. Reschly.