Tires Plus Hamilton Mill

I have taken my car here for oil changes, tires and repairs. I had one of the control arms replaced on my car last year. This year, the other side of the car was making a similar noise. I took it up there to get looked at, paid the diagnoses fee and they couldn’t find anything wrong. Last Friday, I took it back up there again. I explained I had the left control arm replaced last year and the noise was very similar. Once again, they couldn’t find anything wrong. 3 days later, I took it to the dealership and guess what’s wrong!?! The right side control arm needs to be replaced!!! I am furious!!! I gave Tires Plus two occasions to find this problem and they claimed they couldn’t find anything wrong with it. RIDICULOUS! I will never go back to that location. Obviously, what they say and do are two different things.

For me, it has been hit or miss at this location. A neighbor that I recommended to this location had an oil change done and they over-​filled the oil. Then, on top of that, they tracked oil into his car– no place mats on the floor.
My experiences here have been much better…
Took my Sequoia in because the back lift gate handle had broken. I received a quote of $ 128 but it seemed expensive so I took it to the Auto Nation Mall of Georgia. There, I was quoted $ 326 to replace and install. Needless to say, I took it back to Tires Plus and had them do the job.
I also purchased the Lifetime Rotation/​Balance/​Alignment package from them for approx. $ 175 so I always come here, whenever I want, to have these services performed.
I have bought several sets of tires from them and they have had reasonable prices compared to others.
I get Full Synthetic oil changes for my car and it goes for $ 54 which is reasonable.
However, this store is independently owned and operated and she is a terrible small business owner. No customer service EQ and a bad attitude.

RE: 3225 Sardis Church Road, Buford, GA 30 519. I called this location today at 11:28am and asked for an alignment of my tires. I stated I could be there within 10 minutes, and I was told to come in. When I arrived at 11:35am I was told they could not service my car because they were «booked until the end of the day” – yet it was not yet 12noon. When I asked why I was not told that there was a possibility that I would not receive the service, the man at the counter was very flippant and sarcastic in his response when he stated that «they can’t turn walk-​in customers away.» He failed to see my point that he should extend the same type of consideration by communicating the chance that I could be denied service. I went home and called the manager, Scott, at 12:30pm today. He stated that they had «only 1 lift» and that they perform «only 1 alignment per day on Saturdays and it is on first come basis.» This seems highly unlikely for a business, and it akin to «cherry picking» what type of service/​clients a business would choose to have on a daily basis. Even if this is true, this should have been expressed in the phone call that I had just 10 minutes prior to my arrival. When I walked in, employees were obviously smoking cigarettes in the front of the store. My child came with me, and I would have been upset if my child had to inhale second hand smoke while waiting for my car to receive service. The poor customer service here explains why this location is always empty when I drive by this location. This is the second time (in less than 1 year) I called for a service, was told to come in, and then when I arrived, after seeing me, I was told they are «booked for the day.» There is no other explanation to indicate why I was denied service at 11:45am and the business closed at 5:00pm – yet this location did not have a single client sitting/​waiting in their smoke-​filled waiting room. I have lived in this community for 12 years, longer than this store has been in this location. While I understand this is an independently owned location, customers expect a certain level of courtesy, professionalism, and respect from the Tires Plus brand. I understand that franchises must maintain consistency whether part of the chain or independently owned. As I continue to service my vehicles, I will take my money and my business to another establishment from now on. AVOID THIS LOCATION.

Bought 4 new tires for my F350 dually. Thestaff were nice enough, and pretty quick. 2 (plus a few days) weeks later, while in the pharmacy parking lot, I smelled a smell around the drivers side rear wheels.
I leaned over and saw a puddle dripping below the brakes… brake fluid.
Got the truck home and jacked it up… it had been seeping (real slow leak, gravity isn’t a factor at this point)) for some time, as the fluid had migrated through the dirt on the underside of the truck.
Been working on vehicles for over 3 decades. Seen lots of this kinda stuff.
I jacked the truck up, and the lugs were not torqued to spec on that wheel… less than half of the torque required. I was thinking their impact wrench needed calibrating, then got to lug number 8. Finger loose. Completely missed.
Replaced the leaking part, including the soaked pads which likely would have been saved had the problem been caught in the «seeping» stage (a note here: I would have paid them to fix this had they brought it to my attention during my tire replacement transaction).
Pads have to be replaced in pairs, so I pulled the passenger side tires off. All lug-​nuts were tightened just fine (so it wasn’t their pneumatic tool).
After I was done, and everything was nice and tight, I thought the young men running the counter might like to hear about this. Cause here’s the deal:
Bad parts will leave you stranded and inconvenience you. Bad brakes will get you KILLED.
So I call the shop, talked to one of the front staff (not gonna mention names). Was in a good mood, and had a friendly demeanor.(as did he). Told him about the loose lug nuts and failing brake (hydraulic) parts. He apologized for the loose lug nuts (My wheels might me warped. Either from improper installation or just driving around on two loose wheels. Have to get them checked) .
He says: «Well, I’m sorry for the loose lug nuts, sometimes we get busy (they weren’t). But we ALWAYS check the brakes and would have told you if something had been wrong».
So I say to him: You always check the brakes, but sometimes you get too busy to check and make sure the wheels are properly installed??? Is that what you’re telling me?
All I was doing, the only reason I called was so that the next time I came by for service, it wouldn’t happen again. I was only telling management, so they could tell the staff to be sure to look out for signs of leaking/​failing brakes. It directly influences the safety of their customers and is a good way to add a couple or few extra Benjamin Franklins to the bill.
But instead of just thanking me, he got his hair up and dug in.
Easy customer service stuff (101 even). Thanks for bringing that to our attention. Sorry it happened to you. I’ll talk to the guy… blah, blah, blah. Everybody goes away happy. But no. Now I got a bad taste in my mouth (and feel strongly I can’t trust ‘em).
Called cooperate. They told me it was an individual’s franchise, and they can’t even send, much less file a complaint. She tells me to go to cooperatively owned stores from now on, as I’ll get better service, and (possibly because) they are accountable to someone.
In this case, my only recourse is to vote with my feet.
Shame. Unnecessary.

My wife and I have done business with this facility since 2008 because we did business with Tires Plus in Fla. These guys were great for the first 2 years and then all of a sudden everyone we knew disappeared. Since then, I have had nothing but horrible service from this FRANCHISE. Tires Plus corporate does not own this place.
The latest deal was were I dropped my truck off for an oil change and an alignment along with balancing and rotation which supposedly free because I bought my tires there. 3 hours later I received a call telling me I need new tires. I do have some wear on my front tires because the vehicle is out of alignment so I realize I do not have long before replacing. I denied the tires and asked for them to just do the balancing and alignment. They refused to do balancing stating that they couldnt remove the tires and put them back on by law. CROCK OF BS.
I said fine and told them to do the alignment and I would come get my truck. She told me it would be about another hour. I said ok. 2 ½ hours later, I went to pick my truck up and it still was not even taken into the garage. I told them to forget it and paid for my oil change.
When I got home noticed they didnt change the sticker showing the next oil change which made me wonder if they actually did the oil change. Another thing I noticed was that always before they had filled up my wiper fluid which they didnt do this time because I ran out 2 days later. Finally, they didnt top off my tire pressure and when I brought the truck in, the light was already on.
I took the vehicle immediately took the truck to another place and informed them of what I had been through. Although it cannot be proven, it was my opinion as well as the other service facility that the il had not be changed. The BS about balancing my tires was also rebuked.
Needless to say, this Tires Plus facility has received their last dime from me and my wife. Whats even funnier, the Tires Plus facility in Duluth has heard the same exact complaints about this ffacility ever since the old management has left.
You go guys… way to keep your sorry business afloat. I will celebrate the day whe you close your doors for good.