Bug Emergency Pest Control

On multiple occasions we have scheduled appointments to have our home sprayed and when the day comes no one shows up. Even worse is the fact that we always have to schedule three weeks in advance to just be disregarded. You know its bad, when I would rather deal with the bugs in my house then deal with your unorganized mess of a company.

I have been a customer of Bug Emergency since the company began. I will tell the truth. They do a great job. But I am stunned by the HUGE price increase from literally one month to the next. In February, I paid the usual $ 25 fee for basic residential service. I always thought that was an INCREDIBLE price, since Baron charged $ 32. Today I called for regular service and the receptionist tells me there has been a «price change» this month. I braced myself for a $ 5 increase per service and thought to myself that it was totally fair to increase the price for a great service. But I almost fell over when she said the new price was $ 40!!! How could any company increase a service call $ 15 from February to March? It is too much too fast and I will have to cut ties with Bug Emergency. If ever they choose to give their long time loyal customers a better rate, please contact me. I would love to return. By the way, even Baron is charging less and Adieux is charging $ 32. What caused you to believe you could increase your rate so dramatically and not lose customers? You get 3 stars because you really had a great company that wasn’t greedy and did a great job.

Paid Bug Emergency to deal with bees living inside the wall of my attached garage. There were tons flying around everywhere outside! They charged $ 120 to kill the bees, but now I’ve got 20 – 40 flying around inside my garage and outside the garage door. Also, they’re coming through the fluorescent light in my kitchen and we’re having to kill 3 – 4 a night in my kitchen and dining room. When I called them to come back (we were promised a 6 mo. guarantee) they told me they’d get a time from the tech and call me back. Next thing I know, my kids call from home to tell me the guy showed up and looked around. We were told that we only paid to have the bees sprayed at one hole and if they were showing up somewhere else, that would be another charge. Really? I thought we paid them to deal with the bees, not plug a hole! All they did is drive them through the walls into my garage and home. I’ve got small children and I’m allergic to bees, but I guess that’s not there concern. Will definitely NEVER use them again, or recommend them to anyone else.

Bug Emergency does a great job. I use them and recommend them every chance I get. They are a hard working group of people. They charge fairly and do the work when they say they are going to do it. Kudos to the owner, David Moreno for running such a great team.