Aj Holt

I have been a client for over 12 years. I have no complaints, and they have been very professional when I have a question or concern.

I would give them a negative rating if I could. No customer services skills, and never so much as a «how are you» from anyone who worked in the office ever. I used to go to this location, and had been there for several years. After doing my return, I wanted to ask them a few simple questions before I signed off on the forms (just as I have every year prior) and was met with what I felt was unecessary resistance. Instead of answering my questions on FEDERAL FORMS that I am liable for should there be any mistakes, they said they would have to charge me extra for answering my questions for 5 minutes. When I said that wasn’t ok they told me to bring back my return because they weren’t going to file it and had the nerve to tell me to if I didn’t trust them not to make mistakes I should get my taxes done elsewhere. We are all human, we all make mistakes, and their mistake was paramount in how they treated long-​term client. I think I’ll spend my hard earned money elsewhere, even if it ends up costing me more. What I end up spending in money will at least save me a ration of grief.