Best Buy

The greeter at the front with entirely too much eye makeup on was surprisingly rude to me for trying to scan my Shopkick app when I was there on the 17^th. It worked on one phone but not the other. I have never had this problem at the Evanston location or other locations I frequent, but for whatever reason it wouldn’t work here. The GeekSquad rep who I originally came in to see was really pleasant, but that greeter was unjustifiably hostile. After trying to scan behind the podium, not knowing that the scan locater was buried underneath the stand in a way that would be very difficult to get walk-​in points, she snapped «Gimme that» and held out her hand for my phone. I told her, «That’s rude» and she just glared at me. Finally she yanked open the door and pointed. I reached down to try to scan my phone. It still didn’t work. She yelled «Gimme again.»
And I told her she could find a better way to ask me for the phone. I was in that store to get a computer drive repaired so it’s not like I came in just for walk-​in points. But even if I did, call me crazy but aren’t greeters supposed to be nice? I shook my head and walked out of the store. I complained to management, but they have not responded at all. I’m not surprised. When the greeter can talk to you crazy, I can only imagine what the managers do. Luckily I don’t live anywhere near Bedford Park and will probably never go into that location again. I am a regular Best Buy customer, but I certainly won’t be at that location anymore.

Steer clear of the Best Buy Appliance outlet location. Nick (supervisor) is extremely unhelpful. Avoid.

Worst customer service, that I ever experienced
Piss Poor!!!

The word CUSTOMER does not exist here, this store is a joke! First with their warranties that they sell you at very good price and do not cover «THAT» when you need them and second with their associates that don’t know 2 plus 2

I’m at the Best Buy outlet and they have so many appliances over here. Most of them have damages and scratches but the price that they lowered on them are really good. I would be checking into this place if you’re looking for cheap And newer appliances

Poor customer service, unfriendly cashiers, no thank you after spending $ 400, UNACCEPTABLE!

Shortest version is 3 fridges delivered in 3 weeks. All with additional damage, then was previously «accepted“at store. Each time we went back blame was laid on «the warehouse» and «delivery personnel». Yet those same delivery guys were the ones to point out the additional damage, and that said damage was not listed on manifest of item. By third damaged fridge we decided on our money back. Here’s where it gets good. Each time we went back, ((this is according to bestbuy customer service — who looked deeper into issue)) they processed the exchange improperly to make their «numbers» look unaffected. So that after their third blunder, and we finally wanted our money back, they said we’d have to wait 10+ days for a check! They were super quick to take our money. But apparently giving it back was not something they knew how to process on the spot. When my wife expressed frustration with this, considering it was paid in cash. The pillar of idiocy that was the manager Sal ((the very same one who processed those prior returns incorrectly to save face on the books)) threatened to call the cops on my wife. This after she literally and verbally stated «my frustration is not with you the staff, but with this situation and the fact we’ve been thru this now 4 times and just want our money back so we can get a fridge from someplace else» ((preferably one where they won’t bash it with a club prior to shipping it out)). In the end no cash refund, had to produce a debit card and wait for our money. Worst customer experience EVER buying an appliance (apparently their specialty). But that customer service rep I spoke to was kind enough to have their regional manager notified of their behavior and how they are processing their returns. ***AVOID DELIVERY OF PRODUCT YOU BUY THERE AT ALL COSTS SAFER TO TAKE YOURSELF***
P. S. Don’t get frustrated with Sal the manager. He might sic the police on ya!

Staff was friendly but the appliances were extremely over priced. Would not purchase anything from here.

This place is amazing! !
its a best buy but even cheaper items!
the team here is amazing Sal, Kevin, Eric, Giovanni, are the most helpful best buy employees I’ve ever dealt with
i spent $ 8,000 and saved almost $ 2,000 on appliances compared retail price at bestbuy. you can save money anywhere but the service here is priceless
I Will be returning soon and recommending it to everyone i know !!

I am so displeased with the customer service I receive here. It’s partially the phone department but it has trickled over to the geek squad and the Samsung rep. I asked for a particular item and the Samsung Rep. said he would check on it and we were standing there waiting on an answer only to see him five minutes later with another customer. So I asked did he find what I was looking for and he says I’m a samsung rep, I told a best buy rep to help you… I think they’re checking on it. So I asked him don’t you think that would be helpful for me to know. Could you please direct me to the person helping me that would be very helpful. Of coarse it was the short lady that gave me attitude the last time I was there. So at this point he actually went to her to see if she was basically conducting an item look-​up for me. She was not. Which leaves me to believe he’d either never asked her or she didn’t want to assist. Therefore, my husband and I just walked out. Now heading to the other Best Buy further south, they are much better.

I’m not normally one to think highly of electronics stores with excessive markups and pushy employees trying to load tons of accessories and service plans that can double the cost of your purchase.
This new Best Buy Appliance Outlet is located adjacent to the original Best Buy on Cicero across from Ford City Mall. This old defunct space from the previous Michael’s Crafts seems perfect for the Best Buy Outlet. It ain’t pretty like the full service store next to this outlet but it serves its function perfectly.
We were shopping for a dryer due to a flooded basement. The sales associate Kevin was super friendly, made eye contact, and smiled frequently. That topped with some good product knowledge made the hour we spent there quite easy. Before we left we had purchased an Open Box dryer at about ²⁄₃ the cost of the same unit in a box.
I wouldn’t hesitate to come here shopping for our next appliance. And you do have some barter space left in most of the prices so don’t be afraid to ask for a better price especially if it has a dent or scuff marks.

Best Buy now has outlets for open box and dented appliances. And the first one in the country has opened right here in the Chicago area. So I guess I have a Unilocal exclusive here for the whole country (plus I get a coveted First to Review). I’ve used the Sears outlets over the years and have gotten deals especially on appliances for rental units. The prices on ranges and fridges here ranged from $ 400 to $ 3200 so you can find anything you want at a substantial savings.
There are signs that say all sales are final. I asked the sales person there what that means. I’d be worried if I have something delivered and something was wrong. He said that all items are inspected and tested. But if there was something wrong when its delivered you could return it.
The delivery charge is $ 69 regardless of how many items you buy and that includes haul away of your old unit.
The location is a separate building from the Best Buy on Cicero. Note that there are NO electronics here — its strictly appliances.