Big Island Foot Spa

Too bad. You should try Chaba Thai Spa down the street.

It appears to be closed now. Used to be a great place, but really went downhill. Now it’s empty.

Greedy pigs! They extort money by telling you how much you should tip. They flat-​out state that you MUST give 20% and they tantrum at the normal and generous 15%. Are you kidding? How embarrassing! They look like mooching bums!! This has happened several times before and is not culturally acceptable. If you choose to do business in America, you must do it the AMERICAN way! No more business from me!!!

My girlfriend and I come here once a week to get full body massages. She has Jake work on her because she likes a firmer pressure and I have Jenny do my massage, because she’s a little more delicate and she really does a great job to make sure I’m comfortable and relaxed. You’re paying $ 50 for a one hour full body massage. They focus mostly on your back, which is nice and give you a very short foot massage, but it’s still something. For such a cheap price you get a pretty good quality room and massage.
My only issue with this place is the owner. Yes, she is nice to us because we have become regulars at this point, however, the lady needs to learn the concept that «the customer is always right». She argues with me on the phone over the time I am trying to make my appointment, she always urges me to come much earlier than the appointment time I am trying to set. Lady, if I could come earlier I WOULD. Second, she negotiates the tip. I think $ 10-​$ 12 tip for a one hour $ 45 massage is more than fair, however, she always tries to get more and puts the customer in an awkward situation as the masseuses stand in the corner looking on. She has not only done this with myself and my friend, but have seen her do it with many others as I have waited to get checked in– not okay! I also come in here for a foot massage once in a while and she always pushes to upsell.
Overall awesome place and totally worth trying, but like I said, proceed with a little bit of caution while dealing with the owner. she means well, but there is a certain decorum expected of someone who is a business owner and deals with people all day long.

Worst foot spa I have ever been too! The owner is rude and unprofessional. A customer came in so she cut my massage short and argued with during this so called period of relaxation. I paid for an hour long massage but received a 45min session. I go to foot spas often, but this is a spa I will avoid at all costs.

Very rude costumer service they have no respect and literally beg you for a tip, such low life’s! Nobody can make you tip them especially when the massage sucked! The owner is such a bitch she gets mad if you give a tip anything less than 10 $ and she was the one giving a massage they were short of staff so she kept leaving and coming back so unprofessional and definitely not relaxing never going back here again.

I used to get massages here with my friend all the time, but things have drastically changed. We were just in there today and had a horrific experience. First of all, our massage started 15 minutes late while we sat there and listened to the woman at the front desk (assuming she’s the owner) yell at her employees and fight about drinking/​purchasing water bottles. It was so strange to listen to them fighting that we almost left right then and there.
The massage wasn’t great. She kept leaving to answer the phone and would just leave me there for minutes at a time. My friend had a good massage, but in the end, we noticed that our one hour massage had only lasted 40 minutes.
At the front desk, we brought this up, and she told us that «sometimes people have bad days.» We agreed but said that it wasn’t right to be charged for a full hour when we were only given 40 minutes. At that point, she became very hostile. She started yelling at us and told us not to come back, especially if we’re not going to leave a $ 10 tip. She then SHOVED my friend away from the door and LOCKED US IN. I couldn’t make this story up if I tried. We held firm that we wouldn’t pay for the full hour. We were preparing to call the police as we were being held against our will. She then told us to give her $ 40 instead of $ 50. We agreed — more so because the situation was becoming very strange, and we wanted to get out of there. As we were walking away, she yelled many expletives at us and called us horrible names. I’ve never seen anything like this. As soon as we left, we did, in fact, feel that we needed to call the Burbank Police Department to let them know about this. Do NOT go here for any treatments — trust me!

They are not professional and they do force you to tip more.

Worst costumer service I have experienced. I wanted to buy foot cream the lady sitting in the front on the phone was absolutely rude she could hardly understand what I was asking and her co-​worker was standing there like he had no clue what I was talking about. she was so quick to shoo me away

I always look to getting a massage at this place every time I visit my sister over summer vacation. Therapists were great especially for the price. However, this time around my experience was horrible. I came out worse than I went it. I now have neck and lower back pain. I should have listened to my sister when she said that Big Island is not what it used to be and that getting a good therapist would be hit or miss. Never again. Next time, I will pay a little more to get a quality massage.

First time going there. The message is okay. However, the front desk receptionist expects you to pay 5 to 10 dollars tip for 25 dollars message. It is individuals choice how much tip they want to give, not their business to interfere!

This used to be a great little spot and the masseuses were amazing, something recently changed. Possibly the owners? There are numerous misleading signs stating «$ 45 for a one hour massage and 20 minute foot massage». We walked in, we did have a great massage yet they walked us right out with no foot massage. We asked about it and she said «no, this is for reflexology». Very misleading. Also, the masseuse that I was given was OBVIOUSLY a smoker. I could smell the stale cigarettes coming from his hands. I felt as if smelled like stale cigarettes for hours after, gross.
Needless to say, I will be looking for a new massage spot in the near future.

Honestly this place is AMAZINGGGG!!! I just walked out after i got the best massage from Jenny… I love getting massages and all i could say is i am never going anywhere else!!! Thanks Jenny!!!

I use to really like this place but they have really gotten unprofessional. When I am done with my massage the massager follows you like a dog and then when you tip them they ask for more money. I tiped them 5 bucks for a 20 dollar massage and they get pissed off. The last time I went a lady didn’t tip and the guy at the register told her not to come back if they don’t tip lol.

$ 25 for a full body one hour massage, you can’t go wrong. Walk-​ins are welcome and they are open late. I came in about an hour before closing without an appointment and although I had to wait a little, I didn’t mind. After long hours of studying in an uncomfortable chair and freezing cold Starbucks temperatures, my neck and back were killing me! A massage was exactly what I needed and I left feeling much better!

I will never go back after what the owner did today. I’ve been coming here for about 3 months and really thought for the price and service it was ok. Today I went in because of tense shoulders. The owner was behind the counter and offered me 30 mins for $ 30 in a private room. I said great please tell him I’d only like my shoulders worked on. She tells him. The owner walks into the room and says you pay for one hour now you’ve been in here 45 mins (my face is down in the cradle how am I sapose to be keeping track of time I’m sapose to be relaxing right?) I said no thank you he can stop now I only asked for 30 mins.
I go to the front and ask her to add $ 10 more for a tip and she said that’s $ 1 more. I laughed I’m like 20% is only $ 6 tip I’m willing to pay him $ 10 for his work. She gets irate with me and chases me out in the parking lot called me a bitch 8 times an then I grabbed my phone to start video taping her and she runs back inside. Horrible owner. I will never be back and I hope people go else where because she’s unprofessional and ridiculous. No wonder why I’m the only one in there every week.

I really wish I could give this place 2 ½ stars, but I will settle with two. I like the ambiance and it was very relaxing but a couple of things bothered me.
Walking in, the woman up front suggests a «better» suitable massage time/​price than the one I asked for, feeling in the mood to splurge on myself, I yielded to her suggestion and went for it, though it did kind of bother me. Initially, I told her I wanted a female to massage me, and I ended up with a male. Though, I could’ve said something, I let it go, trying to relax, once again, since that was the reason I came to this place anyways.
The guy massaging me was doing it so roughly and harshly, it literally made me hold my breath, while I gritted my teeth and clenched my jaw in pain. I told him repeatedly to «go easy,» but he would do so momentarily, then go back to pushing his elbow in my back. It was really unpleasant and painful.
After the massage, I was followed by the guy who massaged me to await his tip from me. Lingering behind, he waited for me to hand him my tip. It kind of made me feel uneasy, because I want to be able to tip without the watchful eyes of the person literally waiting for it. Also, when my mom was going to tip $ 5, the woman in the front told her that they deserve $ 10 tip, which is obviously super rude and none of their business. A tipper tips on their own personal experience, so that woman was out of line.
Otherwise, it’s not a bad place to get massaged, just make sure your requests are heard, from both the person up front and the masseuse.

This is the last time I will EVER step foot into this establishment. I’m so disgusted and quite frankly offended. I went in to get the foot massage. The man who was going to massage me reeked of cigarettes. I guess he just got back from his break. To make things worse, he did not even wash his hands. Excuse me, but you’re about to touch my hair and face with your nasty hands. I immediately stopped him, and asked if he would please wash his hands first. What does he do? He pumps lotion on his hands and wipes it off on a towel proceeding to begin my massage. Absolutely unacceptable!
In addition, this place used to have a nice ambiance. It was quiet and dark, as it should be since people come here to relax. Lets just say you might as well go to the mall kiosk for your massage. The employees talk amongst themselves while massaging. The front and back door are left open, so you can hear eveything that goes on in the back. Are you effing kidding me?
Lastly, to the owner — if you expect your clients to tip in cash, then you might want to think about having some change!!!
Truly appalled!

Who is this Dracula running this business!!!
I’m not sure if she’s the owner or not, My sister had gone In for a massage, had her necklace around her neck, she refused to take her necklace off and some cigarette smelling man that was massaging her decided that he needs to take if off. She properly asked if she could keep it on because she does not want the damn necklace offer her neck! During the massage he decided to take it off her neck without her knowing! Because he was stubborn like that! She felt uncomfortable got up halfway through and left the spa! Today she realized that her necklace was not around her neck, Immediately called the spa to ask if they knew where it was as my sister was extremely confident of where the necklace was (at the spa) Dracula answered the phone and start laughing at the client a.k.a. my sister, Stating that her staff would never take any jewelry off the clients. Clearly she was mistaken… She played little silly games with us until she apparently found the necklace. This necklace is a big deal to my sister because it was given by her father! Drive up to the spa with my sister to pick up the necklace and surprisingly she starts yelling shouting being disrespectful extremely rude and calling us a liar. All I could say is Dracula needs to work on her shitty unprofessional unorganized business attitude and state of mind! I would never recommend anybody to go in there ever in their life again worst experience that my sister and I have ever seen and experienced! Very upsetting on how people can be just so low and disgusting! The best part was she had a full spa and salon in there and she was screaming shouting in front of all her clients and disrespecting everybody in the salon! Last time I checked people go to a spa to relax not to see drama! Unprofessional dirty disgusting rude inconsiderate OWNER And STAFF! Ashamed!

Do good things ever last??? In Big Island Foot Spa’s case, they didn’t!
I’ve been here a few times over the last year and a half and things started out fantastic.
Then they raised their prices ($ 30 — originally $ 20), and they were still ok.
Then they lowered their prices ($ 25) but things certainly aren’t the same around here.
While they can still be fairly accommodating there’s a large relaxation aspect that has since disappeared.
The last couple of times I’ve been here, employees are talking to each other throughout my entire massage. That’s really annoying and you almost want to say, please be quiet I’m here for a massage and although you are speaking in a different language and I can’t understand a word you’re saying I’d still prefer some quiet time!
They now seem to leave the door to the massage room open, so instead of being a peaceful dark room you know have light shining in and can hear the convo from the front desk and parking lot traffic, horns honking, alarms being set, etc. Not very relaxing!
There doesn’t seem to be any rhyme or reason to their «foot massage» although the signs now state salt scrub — some employees perform the lower leg salt scrub rub, some don’t. The person who most recently performed my massage was not as strong as the previous times (which was ok, it hurt a lot less but I do like deep massages) and his hands smelled of smoke which isn’t a big deal although I don’t smoke but when performing massages on the face it’s a bit disgusting to have to smell it.
They don’t accept debit/​credit cards and now charge $ 1 if you need to pay in this form.
I usually tip 20% regardless of the quality of the service provided but most recently my mom mentioned to me that staff not only waited around appearing to «want more» than a 20% tip but that the woman at the front counter even had the audacity to say customers should be tipping $ 10!!! Are you fucken kidding me??? This alone is beyond RIDICULOUS and completely obscene behavior from any business owner or employee. Get out your running a small business 101 handbook and take a refresher course buddy — telling anyone to tip 40% on a below average experience is WAY out of hand!
I’m not quite sure I’ll be returning in the future — the price is still fairly low and perhaps they just need some guidance and a reminder in manners and respect.