Burbank Imaging X-Ray

You can only do walk-​ins for xray here so if you come you have to come early in the morning. After 3 pm the whole world arrives and the desk staff becomes SUPER lazy. They were supposed to get an authorization code from my doctors office but because both people behind the front desk openly announced they were both unable to stay later that day they tried making me come back for an additional xray. I called the office myself and had them fax my stuff over asap. Oh and THEY DO NOT DO ULTRASOUNDS here

I have nothing good to say about this place. You go there to get your xray taken for a possible fracture. Needless to say, I was in severe pain. I was desperare to get an xray bcause ive been suffering for days and this is the only day i was brave enough to go. Unfortunately, that is the day that I have nobody to watch my kid. We waited a long time just to be told that if Noone can watch your kid, then we can’t take you. I asked if they could just watch her for afew minutes till i get the xray done, but they said no. Sure, it may be a mistake on my part but if you are in severe pain, you’ve got Noone to help you you need to know if you got a fracture or not, what do you do? I think they are very inconsiderate. Someone who knows them said they have always been a bunch of assholes. I wish I had just stayed home and recuperated. They don’t know how it feels to drive a car in pain.

What would be really nice is if the hours announced on their phone message (6:30 AM — 8:00 PM) even remotely resembled what they actually are.
I arrived at the facility at 6:30 AM and found the lights out, etc. but the door was open. «Hello?», no reply. Still sitting and waiting at 8:00 AM.
Presumably they take better care of their homes and our medical records then they do with this facility. Lot’s of nice computers and copying machines though.
I need a chest x-​ray to determine whether or night I’m well enough to fly this evening and these folks’ administrative incompetence has wasted hours of my time.
Imaging-​wise I’m sure they’re very OK. Every MD in Burbank uses them. This is not the first time this organization has totally disrespected my time.
I am not a happy camper. Still waiting.

Sweet staff… especially Jessie and Emily… came right before lunch… they let me sneak out to munch… thanks, ladies
Efficient and helpful! Those girls are the sweetest… good place for them at the front to make an excellent first imptession

Good alternative for a scheduled appointment at their other clinic across the street. My appointment at the other clinic was canceled 2 hours before my appointment time. I was informed about this walk-​in imaging clinic and I took the chance. There were 4 people ahead of me so I waited about 45 minutes. I thought the wait was reasonable for a walk-​in.

Walk-​ins welcome!
You’ve got to love those words in the medical world.
Let me clarify: X-​ray walk-​ins welcome.
For so many other things with my insurance, I’ve got to wait for the process.
Call.
Schedule an appointment.
Wait.
*sigh
Not here. This was my second time getting X-​rays here as a walk-​in.
I got the request from my doctor this morning. I ran some errands, then came here.
I was greeted by a friendly receptionist who offered a genuine smile. (Fake and forced smiles are never appreciated.)
I waited my turn– which wasn’t too grueling since I had my handy Unilocal app in the palm of my hand… and they’ve got nice & comfy leather seats with armrests.
Once I was taken through door to the X-​ray rooms, they provided a place to change into those drafty-​open-​in-​the-​back hospital gowns. Yay! (No I’m not adding one of this pics for this business… not because I don’t look smashing in the gown… but because Unilocalers don’t seem to appreciate selfies with business photos.)
The staff made me feel comfortable and confident in their ability to line the radiation gun in the correct direction, stand behind a safe and protected wall (while I sat semi-​protected with a cold and heavy lead vest), push a button, and then change my positioning & repeat the process.
Once all the radiation had been sent my way, they bid me farewell & said my doctor would have the results promptly.
Parking is hit and miss. It’s mostly available on the street in 2 hour (but free) zones.

This is an X-​Ray only place. I walked in 2 mins before they were scheduled to close for lunch. Filled out some forms and waited for 5 mins before gettig the X-​ray. I would have given 5 stars if they had newer equipment. Avoid their other location on S Buena Vista (see my other review)