CYDWOQ

Quality and well made. I also love the uniqueness of the shoes and that they are hand made. You won’t find anyone on the street wearing the exact shoes as yours.

What a sad story I could tell. While the shoes I eventually got (I ordered on July 6^th and finally received on August 24^th) were what I ordered, I just can’t believe the difficulties I encountered along the way. Basically there is no customer service! The front desk service was dismal, innattentive, distracted, forgetful, disengaged and uncaring. These shoes are not cheap and one should not have to work so hard to have their order managed responsibly. I would like a closet full of Cydwoq shoes, so would my friends and colleagues, but I will not with good conscience recommend this business and sadly my first pair will likely be my last. Really sad. An example of how bad staffing can kill a business! I dread eventually having to obtain replacement parts!

This is a review for the shoes and their repair services, not the Burbank store.
I got tired of buying nice shoes with soles that could not be replaced. After searching for shoes that could be repaired easily I found Cydwoq in a small store in Healdsburg. They closed the sale with me by saying, «when you need them resold, just contact Cydwoq online and they will do it for about $ 50 depending on the issue».
Fast forward 18 months, I wore down one of the heals (my walk wears down heals unevenly). I called the company, shipped in my shoes with a check for the repair and received back my shoes looking perfect this week. The communication with the company was no-​nonsense and straight forward (thanks Rafi).
I love the design of the shoes and the leather is really holding up; but, It was their repair services that made me comfortable to buy another pair of their shoes. So I now own two pairs and I really like how they feel and look, AND I know the company builds shoes in the USA and stands by their work.
Thanks Cydwoq.

I recently purchased sandals online and the shoes have caused sores on my toes. When I contacted the company they said that I was not able to exchange or return the shoes. They said they would email me after they talk to a supervisor but I never received a call back or email. I spent $ 200.00 on shoes I’ll never be able to return or exchange. I will shop at Nordstoms where they care about their customers.

I cannot get over how great any pair of shoe those guys make feels and looks… I am hooked. They feel better than my slippers and look better than my more expensive shoe. So refreshing to find a real shoe maker like they don’t make anymore … thank you guys … Would recommend their website as you can custom any leather with any shoes.

Cydwoq makes GORGEOUS handmade shoes with high quality leather. I’m not sure why anyone would have customer experience issues because my exchange of shoes that didn’t fit went very smoothly. And they replaced them with a different pair with a custom color combo (that I chose) and took great pains to make sure that they understood how the shoes I returned fit/didn’t fit so that the new shoes would be right. And they were!
I have 5 pairs of their shoes and they’re all wonderful. How often can you get shoes made to your specifications for $ 300ish? None times. This company is great and such an antidote to the badly fitting crap that comes out of China. Two pairs of nasty shoes at Nordstrom = one pair of great shoes from Cydwoq.

I have been a fan for a while. When I found the online shop, I was happy that I could order shoes in custom leather combinations and colors. I have purchased 7 – 8 pairs in custom colors, and probably another 15 non-​custom pairs, and have been quite pleased. A couple of months ago I purchased a pair of ‘Omega’ boots, but they were a little wide, but they fit after adding an extra insole, sent to me by CYDWOQ.
Most recently, I wanted a short pair of ‘Concert’ boots, but wasn’t sure what colors would work. Ashley G. gave me some suggestions, and I eventually chose two complimentary crinkly leathers, in silver and black. Love them!
I’m very happy to support a local business, and, quite honestly, Cydwoqs are my favorite, unique shoes and boots, with beautiful hand painted and worked leathers.
I admit to having been a little concerned after reading other reviews, but I was happily surprised.
I’ve spoken to Rafi, and Ashley, and they were both very pleasant and helped make my purchases all a success.
Thanks again!

I cannot give Cydwoq any stars. Very poor quality! The company lacks any moral integrity! After wearing these sandals that I purchased directly from Cydwoq within 1^st week, the second time I went to put them on the elastic closure broke. The company refuses to stand by their product, I have had the shoes less then 30 days they broke within the 1^st week and they refuse to issue a refund or exchange and will not let me speak to a managing supervisor. The lady I did speak to hung up on me. That is their answer to an over priced poorly constructed product!

Update: I called back to see if they would revise their position on my «unfixable» boots. After all, they say their leather work is guaranteed for life and the stitching had come undone in several places. They told me they could fix my boots for $ 75. After being insulted and already having doubts on their level of craftsmanship I took my boots elsewhere to be fixed. They came back looking brand new– and for only $ 30! It’s a shame that Cydwoq doesn’t have more integrity as a company.

I think the shoes are beautiful. I’ve had my pair for about 5 or so years, and I needed the sole fixed.
They said they could repair them, and it wouldn’t take long if they just stitched a new sole on, or sew them and glue them and that it would take a couple of days.
I asked «What do you think I should actually do?» I was told «You’re probably better off getting them stitched and glued.»
I was told that they would be shipped to me, so that I didn’t have to return for a pick-​up. I paid up front, and gave the address to ship to in California.
I get a call a week later, confirming my address. I was told that they were ready and that I would get them to my door the following day through FedEx.
–Here’s the problem. They didn’t leave me a tracking number. I tried calling Cydwoq back. Guess what? The outgoing message says «We’re on vacation until April 3… You can send an email to
«
Well, I sent an email. Nothing. No response. It’s been 3 days already.
I called FedEx to see if they can reverse trace using my address. Nope. Nothing.
**** update*** turns out FedEx left me a door tag… on a different door, and it was face-​down on a staircase. lol.
And they had attempted twice. :-/​The customer service representative also said «The address is a secondary search method, so it doesn’t always show up.»
–Yaay. Now if I had to review FedEx –hmmm…that would not be so good.

I was really excited to buy a pair of Cydwoq sandals — an old roommate of mine had a pair which she loved and I often borrowed, but it took a long time for me to decide to save and spend this much money on a pair of shoes. They were beautiful and comfortable and I wore them in after only a few hours.
Six weeks later (and I wore the sandals maybe 4 weeks out of the six) the sole of the right sandal had worn clean through. As in, there was a hole in the shoe and the metal interior was peeking out further down the sole. I emailed photos and an explanation to the contact provided on the Cydwoq website and never heard back.
When I finally called them to follow up, I was met with an assumptive explanation of how I walked wrong (I don’t, I’ve been walking quite well since seeing a podiatrist at a young age), and that as the leather is an organic material, it is not immune to wear. I explained that I walk with straight feet, don’t shuffle or rotate my feet, that I had sought out a pair of Cydwoqs because of their reputation for comfort and quality, and that perhaps this one pair was defective because I never wore out the ones I had borrowed from my roommate.
All I got was unapologetic finger pointing over the phone, constant interruption and talking over me while not letting me get a word in, and an oh-​so-​generous offer to put rubber soles (not even replace the leather ones) onto my sandals. Frankly, it’s easier for me to have it done at a shoe-​repair where I don’t have to spend money on mailing them off, and I don’t trust Cydwoq to do a good job of anything considering this sandal couldn’t last a month. I kept being told that «mileage» counts for more than time, but how much walking could I have done in 4 weeks that could possible wear a hole through the sole? I didn’t run in them, I walked in the city with them during the day — from door to subway to door etc.
This review has one star not only because of how utterly disappointed and terrible I feel at having shelled out so much money for a shoe that was wrecked from so little wear, but also for the lack of customer service that I was met with. Like I said, my email was ignored and my follow-​up was met with a rude, almost childish «it’s not my fault it’s all yours» attitude. A company that demands this much for its product should not only provide a quality shoe, but service that respects the customer’s investment.
If anything, I would suggest that if you buy a pair of these shoes and plan on wearing them more than three times, have a rubber sole put on the bottom before you go anywhere in them.

I hadn’t heard of CYDWOQ shoes until I saw a beautiful pair after hours in a window in Soho, NY. I desperately searched for the shoes online and just my luck… they were made in good ol’ Los Angeles! Well, Burbank to be exact.
CYDWOQ shoes have an old cobblers look to them but they are very modern in their styling. The owner’s vision was to make dress shoes that would be extremely comfortable for walking. I was skeptical until I tried on various pairs, immediately feeling the difference in cut and comfort. Now they aren’t as soft as Camper’s full rubber soles, but CYDWOQ’s shoes are leather bottoms or leather bottoms with a layer of rubber soling over the leather. I can tell they take special pride in crafting the arch in a way that will allow you to stand and walk hours in these shoes without pain (no I didn’t try the women’s heels, sorry).
There are a limited number of women’s boutiques that carry CYDWOQ’s, but there are no retailers in Southern California that carry any of the men’s lines, which is why I went to the factory. There is a gorgeous store on the factory premises where you can try on any model, then custom order it in your size (they do not have most models already made in your size).
These shoes are 100% made in America. You can look out the window of the store and see people stitching, cutting leather, making soles, fitting insoles. They are not the cheapest shoes, but they have a definite cool factor to them (you’ll have extremely comfortable shoes that none of your friends will have). I don’t know how to describe them… rock star, meets old european cobbler, meets cowboy. Some have laces, some have a unique buttoning system, others are strappy, and a few have velcro. I ordered myself a pair of the «Watch» models.
***Hint #1*** Store hours are the same as their factory hours, Monday through Friday, 7 a.m. — 4 p.m. If there’s no parking, park in the factory parking lot behind the building. When I went the store door was locked. I went to the open factory door in the back and asked one of the workers if the store portion was open. She went and alerted the manager/​owner to let me into their shoe playground/​store and they let me try on anything and everything.
***Hint #2*** I noticed most of the men’s samples sizes were 43.5 euro (size 10), but there’s a back room sale section that has some ready made shoes at 50% off and there you can try your exact size. If you custom order your shoes, shipping is $ 10 and the shoes arrive in about a week (or you could pick them up if you live nearby).
—Follow up— it took just over two weeks for freshly made shoes to arrive and they fit perfectly, are comfortable and look heavenly!

I had a wonderful experience with Cydwok! I’ve had my sandals for about six years and the heel was worn and separating from the right one. I took photos of it and emailed them to Cydwok. Rafi got back to me immediately and told me the steps to send them in and get them repaired. I think it cost me $ 30 which was totally worth the investment. I’ve never had sandals that have lasted this long and I do a great deal of city walking in them.
I am a huge fan of Cydwok and would love to buy another pair!