DIRECTV

The customer service doesn’t exist. I was moving so i cancelled ahead of time and They changed my number on the account without my permission to god only knows who’s number, so I couldn’t access my own account to pay my last 2 bills. They changed my address to an incorrect location so I couldn’t ship my receivers back. I couldn’t get help because I couldnt verify my info. i wasted hours of my time calling to fix the issue, pay my bill, and at the end, get my shipping box. It’s not worth it to get direct TV for the simple fact that they hire anyone off the streets and you can’t get assisted. I had customer service issues with them for NFL ticket etc. If there was a location near me, I would have gone and slapped the $#*t out of the staff personally.

If I could give them less than one star I would. I called direct tv to get a tv and Internet bundle. I thought that because I was going through a big company such as dtv, I could trust which ever Internet service they bundled me with. I was wrong!!! The sales rep thru dtv lied and snaked me into a contract that sounded good over the phone and so I agreed to use them for service. Where they get you is with everything they send you after that explains what the real deal is with the service… and if you’re like me and you trust these big companies and what they tell you … YOU’RE DUMB! Read everything they send you because they for damn sure won’t give you any slack. EXEDE HAS DATA CAPS, THEY COST WAY MORE THAN OTHER INTERNET PROVIDERS SUCH AS TIMEWARNER OR CHARTER and their cust service reps are for shit. Do not get stuck in a contract with excede take your money else where to get a better deal with no data caps. Oh! And if dtv says you won’t get charged anything by excede for installation you will be. Not for installation. They get you in another way… I was charged the day after my installation because they said they bill a month in advance and your billing day is considered the day after they install (none of this was told to me) so needless to say the very next day I was charged the $ 73. The tech that comes to install will ask you for a card number «to put on file» but not tell you that you will be charged the very next day! SNAKE!!! Them AND DIRECT TV!!!

Terrible satellite reception in sylmar, terrible
Customer service– the worst I have ever dealt with at any company. Signed up for a bundle with tv/​internet and home phone every aspect of it was messed up from day 1.
Now they are trying to change me 1000.00 which includes equipment fees (which I have already returned in their package they sent) and a disconnect fee.
Fuck you direct– I’m going to back charge you to come take this POS dish off my house. I want holes patched and paint touched up.
I suggest ANYONE thinking about direct TV to reconsider.

DirecTV is the worse Company ever my husband and I signed up for service for the RV so we would have cable to watch football and have a clear picture when we go camping, come to find out they charge you every time you call in with the new address, never once did they say we were charged every time we camp at a new address. (They charged us) Last year they came out to install a satellite dish and provided us with a genie which we paid for. We decided to try them at home since we we not camping very much so we had someone come out to install the dish and they automatically added two more years onto our current contract without our consent they are the biggest crooks. I asked if I could see any documents that we signed stating that we wanted an additional two years and they could not provide us with that. We don’t need their service its lousy.

NOT HAPPY WITH DIRECT TV!!! We signed a contract with AT&T for a bundled package with cell phone coverage. DIRECT TV WILL NOT HONOR THE CONTRACT!!! They are saying that our consultant made a fraudulent contract with us because we were already subscribers. I’ve been a subscriber for 8 years. They should honor my loyalty. AT&T owns Direct TV. Then the tech came out to the house, realized the error with the contract and left wires unhooked & wires exposed outside of the house. He didn’t clean up the mess he started. NOT IMPRESSED!!!

Very unhappy with DirecTV. I am canceling my service because I am moving, and they won’t come and take their junky satellite dish off my roof, because once it’s installed it’s «Part of the property.» Come take your trash!

I spent 3 years with them. I pay 206 a month and allways on time. My lil one accedently orders a movie on demand when i deleated it right a way and they wont take off the 6 dollar charge! The worst customer service i ever had. I will be cancelling my service with them. 206 month in my pocket. I dont recomend direct tv because they promise you one thing and give you another when it comes down to your bill. So make them put all the terms of your bill in writing or you will get screwed and thats the truth.

My bill started off at $ 40 a month next thing I know the bill was double to $ 80. I called Direct TV and they said that the promotion was only for 1^st 12 months so now I’m stuck in a contract paying $ 80 a month or pay over $ 200 to cancel service.

Just got off the phone with Direct TV. I’ve had the same technical issue for the last three years. (Doesn’t record, screen turns black, programs skip ahead a few seconds, etc). For some reason it happens especially during big events. (We’ve missed Super Bowl moments, olympics, season finales, and now March We haven’t switched because the whole complex is setup with direct TV. Direct TV uses a local outside party to handle the repairs called, «USA Digital». At first, I just wanted to complain about them, because they are horrendous with repairs and at quickly resolving issues. But then I thought, I am paying Direct TV to provide a service that they have failed to provide. I don’t care what outside person they use, it’s still their name on the line. I called them and they said «their hands are tied» because I am in an apartment complex. The more I thought about it, the more I realized, that shouldn’t be my problem, it should be theirs. Direct TV & USA digital… are TERRIBLE. Clearly, not even bad reviews change their poor behavior. I’m feeling pretty powerless and in the meantime, they just keep taking my money.

Direct tv has screwed us so many times, from the satellite not working to charges that shouldn’t been charged. They are thieves and have no customer service skills at all even their supervisors! Our contract was up and we tried canceling. When we did try, at that moment they were so nice and helpful and told us our price was going to be a lot lower so we took the offer. They lied! Noticed my account and my husband called them and asked why we got charged so much and when they explained my husband did the math himself and it still didn’t add up to the price they were taking from our account. Then when he kept telling them that it didn’t add up they told us that we got charged for some boxing fight that we never even ordered! Can’t wait until our contract is up! No more direct tv ever! For you guys thinking about getting it… DONT! They will charge u $ 500 if u try canceling before your contract is over too! Their satellite sucks too.

Tonight my family and I wanted to try out our paper view and let me just say I will never try it again. Let me tell you my experience, People you’re better of just buying the movie or RedBox. So I ordered my movie online and it says it’s complete. I get to the channel and my screen asks me to call customer service so I call I am put on hold for over 20min my movie doesn’t start for another 30min my pizza got here before my movie (five stars to Dominos) and the representative did nothing to make me feel like I was being herd. I understand customer service sucks dealing with complains and more but if you don’t like it. Do us your paying customers and yourself a favor and find a new job. Now I can’t wait till my contract is up and I go back to Verizon where I never had to deal with this b. s

I wish i could give them 0 stars and then some up their ass! It was a disaster from the moment they installed their satellite! They took my cable connection and i lost my wifi downstairs. It took multiple calls to finally get someone to agree to come out and add another cable which is what they were supposed to so in the first place. I get a 3sec lag switching channels which is eternity if you wanna just flip. Tonight is the last straw. They brought out the evil in me when i damned a supervisor to hell. Lord forgive me. My sister who has direct tv couldn’t order the fight after having all these people from out of town. So she calls me in a panic to come home since i live next door. Direct tv did not compensate her for any inconvience, they thought they were so generous for not charging her for something that didn’t work. They dont give a shit about you once you sign that contract. Time Warner was so much better! Im counting the days till i get off this stupid contract!

MILITARY BEWARE — AWFUL CUSTOMER SERVICE AND SHADY BUSINESS PRACTICES.
DirecTV renewed my NFL Sunday Tickle package after I told them not to multiple times and proceeded to charge me for it. We are fight for cash after our last military move. The latest assurance I received from the company was in June, where I was double checking that my first request had been honored. The customer service lady assured me it would not renew. After checking my online bill, I saw that DirecTV had charged me $ 39.99 for the current month and the previous one.
When I called to complain, the customer service representative was extremely rude and condescending. I explained that they could not just charge me for packages that I did not authorize. The representative retorted that they in fact could and that it was in my contract. He went on to say that even though the previous representative assured me that my automatic renewal would not charge, DirecTV recharges it anyway and uses the bill as a means of notification. This business practice is improper and needs to stop.

I just found out I can not get ESPN streaming — ESPN streaming does not exist. I have Directv service at home which I have always been fond of but when I found out that I can’t watch world cup any where else I was upset needless to say.

If I could give Direct TV minus 1000 stars, I would. It is easily the most dishonest company I’ve ever dealt with.
It has some good points. The installation guys were fine. The programming was fine. The hardware was good, and my reception was good. So, what’s the problem?
The billing. Insanely evil. I sign up for a 1 year contract for say $ 60. I notice after about three months it goes up almost $ 3.00. Then, four months after that, it goes up another $ 3.00.
I try to quit after a year. But, I’m a landlord, and I rent to a guy who watches tv all day everyday. He can’t live without it, and he begs me to keep Direct TV. Stupidly, I fall for a Direct TV bundling discount. Let’s just say, sure enough, 3 months after I sign a 2 year contract, my bill starts going up about $ 3.00 every few months again. Yeah some contract. Why don’t I just pay $ 3 less for my tv every month instead? OK, now I’m paying about $ 100 a month. I call up Direct TV, and they say they upped my price because I quit one of my bundling services. Which I didn’t!
I waste hours talking to their «customer service.» Finally, I decide to cut my losses. I pay like $ 200 to terminate my contract early. I make my tenant sign up for his Direct TV service using his own credit card. Guess what? He finds out fast they suck, too, he so quits!
I can’t say enough bad things about Direct TV. When I go into Best Buy or Fry’s, there is always a guy trying to get me to sign up for Direct TV. I tell them my story, and they don’t even try to pressure me into signing a contract. DIRECT TV IS MOST DISHONEST COMPANY I’VE EVER DEALT WITH. AVOID DOING BUSINESS WITH THEM AT ALL COSTS!!!
There is a reason they have a one star rating here on Unilocal!Don’t let them steal your hard earned money like they did to me! If these guys promised to give me 10,000 premium channels, a Porsche 911, pay me $ 100,000,000 a month, and send 10 super models to my house every night if I signed up for Direct TV, I still wouldn’t do it! Really, these criminals should be behind bars. Seriously. Just read all the reviews online and here at Unilocal of people they’ve stolen money from.

DirecTV is a bunch of scam artist! Everytime I have called for over a year now they’ve made up at different price on what my monthly bill will be. They’ve been overcharging me for months and refused to do anything about it until I had to get a lawyer involved! I wish I could figure out a way to give them less than 1 star because they don’t even deserve that! Buyer beware!

Wow, has this company changed. I was a happy DirectTV customer for many years in Texas. Didn’t have it for a few years when I moved to a place that didn’t have anywhere to put the dish and was happy to go back to their service after moving to California last year. Now, another move and they care nothing about years of loyalty to their brand. It’s all about milking me for $ 180 cancellation fee. Never going back to them again.

Would not recommend to anyone
Called to get quote for service
Voice mail prompts before talking to anyone asked if you own or rent
And they want to run a credit check before anything to determine how much they can charge you
People with bad credit pay more
I have great credit but I’m not giving out my social and doing a credit check just to find out how much they want to charge me.
Plus if you have more than 4 TVs it’s an additional 100 $ per tv for installation
Then an additional 7 a month per tv
If it were not for the horrible people working the phone lines I might have actually subscribed
No thanks

When I had my own apartment for 3 years, I tried AT & T Uverse and Time Warner. They were both pretty bad. AT & T deals sucked, their packages sucked and so did their customer service. I always had to call them with the a problem because the signal was always lost.
Time warner was the WORSE out of all of them. HORRIBLE HORRIBLE customer service.
Then I moved back home and got to experience direct TV! Yes, their packages are more expensive but their packages are better (offer more channels, and allow for multiple HD boxes — we have 5 in our home!).
BRUNA was the technician for DirectTV. He was so nice. Before he installed the box, he made sure all the others were working properly and the cables were nicely done and not worn down. Unfortunately, the cables were worn down, so he called DirecTV and asked if he could replace them all. He was wonderful and so professional! He is great! Because of him, I would totally recommend DirectTV to all my friends and family

Bad customer service! Last week I had an issue with my receiver, I called tech support at direct TV to have the issue resolved, they checked and said that it needs to be replaced (its only been year that i’ve been using the same receiver), I was told that they can send a new one for a cost of $ 20 (I agreed). After waiting 5 days I received the receiver and guess what?! it was broken too!!!
After spending another hour on the phone with Tech support they were not able to fix the problem and asked if they can send another receiver and for me to send this one back. Be aware they take forever and most of the time the Tech support cant even help you.