Green Locksmith

This place is horrifically dishonest!
Today (June 25^th, 2015 — at 4:42pm) I accidentally locked my keys in my car and made the mistake of calling this company. They were the the company I chose from Google. The woman was very unprofessional on the phone, but said someone would call me right away.
First, they promised to have someone to me in 20 minutes. Almost an hour later, a very rude and nasty guy (bald, short, skinny. Dark eyes. Have no idea what his name was. because his van was just plain white, and he had no name tag or uniform.) shows up and starts yelling at me because he couldn’t find the place. I gave both he and the dispatch operator extremely specific instructions over the phone and was waiting for him the whole time.
We get to the car, and he tells me it will be $ 150 because my keys are not in the ignition and he «doesn’t have a signal» whatever the heck that means. He’s got to do it another way. I just about lose my jaw on the floor and tell him forget it. This isn’t the first time I’ve locked my keys in my car and they can go in the window for $ 30 to $ 40 bucks. He says he won’t do it that way because he doesn’t want to damage the car and starts yelling at me to call «whomever told you that» and get them to tell him that on the phone and he’ll do it for free. I told him no, I’m not going to call all over town just to please him and said I’ll just call a friend to come pick me up and get my spare key. It was a big inconvenience to do this, which is why I didn’t do it in the first place.
He starts yelling that I have to pay a $ 60 service call… and I yell back, that I don’t think so. Nobody ever disclosed any service call fees to me and I don’t owe him a dime. He said «Well then, I’ll just take your plates.»
I said, hold on, I’ll call the police if you touch my car. He snapped some photos of the car and license plate and drove off screaming that I’ll get the bill in the mail, squealing his tires out of the parking garage, every turn. While I was waiting for my friend to come get me, he circled the block for an hour afterward watching to see if would leave. I called back the dispatch number and said I wanted to complain to his supervisor, and the woman was very rude and said «No, when you call a business and they perform a service for you, you have to pay or we report you.» I said «No, that’s NOT how it works. The business must disclose the fees up front and I did not agree to any service call fees.» She promptly hung up on me. Luckily by the time I got back to my car, nothing had happened.
If I get a bill or anything in the mail I will be calling the police.

Not a good experience.
Their prices were higher than some of the other places I’ve used in the past, but I went with them due to two things —
1– Their base of operations was very close to me (within 3 – 5 miles)
2– Their operator told me that they could have someone to me in 25 minutes or less.
I was in a bit of a situation, as I was bound for a flight that was leaving soon and I had locked my keys in my car. I needed someone who could be there fast, rather than the cheapest option, so I was willing to shell out the extra 30 or so she said they would charge me, in comparison to a couple other places. The operator was aware of my situation, and need for fast assistance and assured me that the smith would be there within 25 minutes or less.
The Locksmith not only came 50… that’s 50, double of 25 minutes later, but he then quoted me $ 20 more than the high-​end of the operator’s original quote (which she stated depended on how complicated the job was) My job took all of 2 minutes. This means that the lower end of her quote was either bull$#!t intended to lure me in, or that the locksmiths just add extra on top of the quote as a tip for themselves after they arrive. Either way, I felt Had. My job was not complicated and very close to their base of operations. It should have easily been in the lower end of her quote.
The guy who did the job was friendly and he, after seeing how pissed I was about both his very late arrival and his overly high quote, lowered his fee to the High-​end of what she had originally quoted me… joy. (still, the only reason they escaped 1 star)
I didn’t miss my plane, but that was only because I sped the entire route and ended up having to park in the airport lot, as I’d missed the ride with my wife, that we had arranged. This meant that not only did I pay $ 100 for a late 2-​minute job, but that I had to pay an extra $ 50 in airport parking as a result.
In the end, it was my fault for locking my keys in my car, but had CA Locksmith told me it would have taken nearly an hour for them to get there, and that they would have charged me the very height of their fees for such a simple unlock, I would have just caught a ride with a friend to the airport instead, saving me time, stress and money. I felt like they’d baited and switched me. It’s a feeling a consumer never wants to have.