Integrity Property Management

My mother has lived in various units managed by Integrity Properties for over 10 years. I’ve had recent communication with fixing of few items which were done very quickly and effectively. Very professional and great staff paticulery Judi. She is always willing to help without any hesitations. Since my mother is elderly I’m always looking out for her and my brother who’s handicapped. I know i can count on Integrity for there needs and would recommend anyone looking for a home.
Thank you

This company is the worst ever!!! YES the bad reviews for this company are 100 percent correct and accurate. TRUST ME!!! I lived in a unit for over 7 years and I experience the same issues everyone is reporting. I wish I would have looked them up on Unilocal before I moved in. 1) You will rarely ever get a hold of your property manager as they are always out in the field. So you will go weeks maybe even months before getting e response. 2) The repairs are the biggest joke. The plumber jimmy rigs it and says it’s fixed. You have got to be kidding me!!! I called about a mold problem and they just painted right over it. My balcony fell apart and the whole floor was falling through. Took three months to get some one out to take a look at it. Just disaster after disaster. The A/​C broke, took the whole summer before it was fixed. I just can’t express how bad they treat you as a tenant and how little they value your time. 3) Moving out is when I looked on Unilocal and starting reading the reviews about how they take your deposit and won’t return calls or emails. Guess what! Yep, same thing happened to me. I did my final walk through with Maria and was told only $ 150 would be deducted from my deposit for cleaning. What a lie that was. I got my refund and it was no where near what we discussed. They said I owed them a previous balance etc… I’m taking them to small claims court and if you are considering leasing a unit from them DON’T DO IT. Anywhere else is better then dealing with these cockroaches.

Moved my daughter to LA from OH. Terri was great to work with. Heck, she returned our calls which is a lot more than I can say about other queries we made. She worked with us on a co-​sign. She moved as quickly as possible to get my daughter in her Glendale studio ASAP… I mean the same day! Yes, the building is older and has street parking, but I feel my daughter is safe and the building is clean. Both Terri and Carlos were responsive to any maintenance issues we had upon moving in.

Had a horrible experience with them. I rented a unit in piedmont ave. In Glendale and fixed everything myself, painted the unit and change all the electrical outlet and switches, install new toilets, sinks counter top and faucets, I asked them to change one door, next thing I find out they had a plywood installed as a door… I well maintained the unit and on February notified them about moving out, February 28 was Saturday, they told me it’s ok to return the key on Monday since they’re closed on weekends… the deducted $ 100 from my deposit since I returned the key on March 2^nd, and $ 300 for cleaning the unit… we left the unit spotless specially bathrooms and kitchen… after few emails to Maria, still no answer… not a reliable company, specially Maria.

Maria and Monique were so very helpful. Wonderful experience renting with them. When unexpected times came which forced me to leave my place early and break my lease, they were reasonable and understanding about the whole situation. I found someone to sign a new year lease via Craigslist so they refunded my entire security deposit. I would recommend them to anyone.

I rented an apartment from them recently and I have to say their staff is very professional, kind and caring. The young woman that helped me, was very thorough and answered all of my questions. I highly recommend renting from them.

So many issues with this property management company. I had roaches in my unit as soon as I moved in. 3 – 4 times they came to spray and took so many days off to clean out my unit. They finally agreed to break the lease as I couldn’t even sleep in my unit. I reported them to the city and I finally moved out. They brought so many excuses to charge me for misc things in the unit. I explained all the inconvenience they caused for my life, work, and expenses so they reported me to collection. I rather get reported than to pay a penny to that stupid management company. A few months passed, and my aunt experienced the same roach issues at another unit they were management. Horrible service– owners should think twice before giving their properties for them to manage. I will never rent any properties managed by them!!! They are inconsiderate and money hungry people.

This was our first apartment and we needed a 2 bedroom that was wasn’t going to cost an arm and a leg! We rent from a building in Van Nuys. It’s a small 7 unit apartment. we are completely in love with it! It’s spacious for our little family, all appliances have been working to the tee! We’ve had a few mishaps were we need to call for fixing and they have been for the most part very responsive in a timely manner. All of our neighbors are friendly, no complaints whatsoever!

Susan C.
We had been residing for nine years in a unit of an apt building on Lexington Dr., Glendale managed by the Integrity Property Management. The management manager/​supervisor and all workers we had contacts with for various situations consistently provided most efficient and courteous service throughout the nine years. We recently relocated, and would like to give this review to thank them for their excellent service.
Having been working in real estate industry for over two decades, I know how challenging property management can be, and was impressed with the service provided by Integrity Property Management Co.

We have many names for this management company, but none of them involve the title «integrity.» They currently manage a multi-​unit property in Glendale (Adams St.) We have complained multiple times about the seemingly new rash of tenants they lease to, i.e. 4-​to a one-​bedroom unit, (there are currently, at least on our side of the property 3 such units (the most recent has a dog, a rabbit, and goodness knows what else on a no pets allowed property), chain smokers where this property previously had a strict non-​smoking property, late night noise, endless dumping of trash and cigarette butts, and don’t even get me started about the common area that is littered with dumped tables, old broken chairs, several armenian barbeques (we call them arm-​a-​ques), and a pile of never ending cigarette butts, and one of the arm-​a-​quers even has an oven rack they use and discarded. We have had the police out numerous times to address the noise issues. Last year one tenant even had a petting zoo and pony rides for its brat, and we’ve endured in July and August 2 giant jumpers for 2 tenants parties, and non-​tenant cars blocking the tenants who pay hefty rents as it is, access to their property. The manager assigned is always «out in the field» never at this property, and no calls or emails, or anything written to assure the long-​term tenant that the situation is being handled. When they receive a summons and complaint for preventing our right to quiet enjoyment and habitability, perhaps this will motivate them. Run as far and as fast away from these slum lords as you can.

If you have any problems, you will never get their assistance. Every time you call them, they will send you to voicemail. Property managers, supervisors, and assistants are never in the office. Even though if you call at off hours the voicemail says «away from the phone» but when you call during business hours and they send you to voicemail, you get «on the other line.» They are there, just not working and refuse to deal with any phone calls. Take the phone off the hook so it goes to voicemail. You will never get a call back. I wouldn’t go so far as to call their residential properties slums, but the less they can spend to make the place decent, the more they make for themselves. Don’t expect any frills. The apartments they offer are older buildings which means no insulation and cheap/​broken amenities. Guaranteed rent to go up on your anniversary like clockwork, and you will never get anything in return. Also they use cheap piping, paint, and carpet/​flooring. The paint started to peel within 6 months of living there and then they charge you to repaint the whole place. Lived in their property for 5 years and only called for assistance twice. The first time took calling everyday for 2 weeks before I got a call back, the second time I gave up (which is obviously what the want). The lady in the unit across from me bailed after only 6 months when her shower drain backed up and she couldn’t get Integrity to authorize a plumber. Calling the emergency line goes to voicemail too so you better hope there never is a serious problem.

me and my boyfriend applied for an apartment in glendale. his mother applied as well to be a co-​signer. i didn’t want to apply because of the credit check. low and behold we got denied because of my credit. they charged $ 25 per application. and conveniently told us after we were denied that the land lord didn’t need a co-​signer. waste of money and time.

I am completely flabbergasted by the bad reviews for this company because I have been a tenant in one of their properties in Glendale since June 2013 and have only ever had positive experiences with them. My contacts have been Cristina and Monique, and they have always responded to my comments, concerns, and questions promptly and professionally. I have never had a real issue with anything while living here because my neighbors are great and my little bungalow is fantastic, but I honestly cannot imagine ever encountering resistance from management in resolving any potential conflict in the future. I pay rent in person each month and always enjoy talking to the staff, including the young lady at the reception desk, because everyone is so friendly. I have never moved out of an Integrity Property Management property, so I can’t speak to the issues raised in the review listed here from a tenant alleging being denied a deposit refund and, further, being charged upon vacating a unit, nor can I relate to the reviews about the apartment hunting process because I took over my lease from a friend who was moving in with her boyfriend; but I can speak to my personal experiences thus far, and I have found Integrity Property Management to have a great deal of integrity and fairness in their dealings with tenants. Several of my neighbors have lived happily here for many years, according to the stories they told me when I first moved in, so I know I’m not alone in my high opinion. Not sure how I can be dealing with the same company described in some of these scathing reviews, but… sometimes, what you put in is what you get out, so…

I lived in 102 N. Glendale over a year now and the IPM staff is very friendly and have come through when I had issues at my apartment. My stove pilot didnt work right, so the manager Paul had it replaced in less than a week, kudos.
The building is fairly old, but the management keeps it clean and they even have a christmas tree by the door entrance during the holidays. I had a problem with my check a few times, and they still waived the late fee, so i couldn’t ask for more.

We lived at 102 N Glendale. Worst rental experience ever, up to and including having to delete a previous and more detailed negative review when I was threatened by one of their employees.

I just had to post a review about Integrity Property Management after my experience with them, especially Terri. My family and I moved to Glendale from the Seattle area, and chose a property sight unseen through IPM. When we arrived we had some problems with the unit that we had chosen and had to wait through the weekend to talk to Terri since we had picked up the keys on a Friday. I stressed through the weekend because most of the time the management companies aren’t to understanding, but I am pleased to say that when I spoke to Terri the following Monday she was completely understanding. I went by that day, dropped off the keys, picked up my original payment and was off to another property that we had found elsewhere. I was completely impressed with the way that Terri handled things, and I would recommend IPM for others looking to rent in the LA area. I would give one word of advice, as with any rental, when moving from out of state you should definitely take the time and money and actually go to the place you are considering renting first to make sure it is what you want. Thanks again Terri, you saved my family and I a whole lot of grief.

Integrity? Not too sure about that.
I was interested in one of their properties and called to schedule a time to view it. They called me back, said it was indeed still available, and that it was being shown that day. So, I got all my documents in order, took time off from work, started my trek out to the place… but wait a minute, there’s a call on my cell! «Oh no, whoops!» they say, «it looks like the person who was going to show the place can’t make it! We’ll give you a call when they reschedule the showing.» Uh huh. Well, I called again just a day later and guess what… it was rented. I really wasn’t surprised, but I would of appreciated honesty regarding the situation.