MS Travel & Tours

Suzy set up a beautiful honeymoon for me and my husband a couple of years ago and is in the works of setting another trip for us for the summer. She knows exactly what kind of trip is fit for you as an individual. All we do is tell her where we want to go and she takes care of the rest. She is very sweet, reliable, and trustworthy. I highly recommend going to her if you want to plan any kind of trip.

This review is so overdue. I worked with Suzy on my destination wedding to Cancun. Everything was great. Suzy was very accommodating. She answered all my questions and made the process as painless as possible. The only reason why I am not giving them 5 stars is because the contracts were a bit confusing other than that I was very happy. I will use them again.

MS travel is great. There customer service is wonderful Melanie and Suzy are so amazing!!! They were so helpful and answer every question we had. We got an amazing deal on our honeymoon!

Suzy was a delight during the planning and booking of my Hawaii trip. She was very accommodating throughout the entire process and made sure that our trip went smoothly. I had never traveled before and I was extremely hesitant booking a trip over the Internet, because you really never know what you’ll get! Hence, I went to MS Travels– and I’m glad I did! We booked a 5 night 6 day vacation at the Aston Waikiki beach hotel through Apple vacations. Apple vacations and Suzy made it stress free for us, from the beginning to the end. Reading another Unilocal review in regards to not being able to sit with my partner on the plane had me on edge, but Suzy confirmed with us that our seats were together prior to the trip! We were greeted immediately after we got off the plane with kindness and all information that was needed. The representative Romeo, from Apple vacations helped us with our luggage at baggage claim and we had our very own bus that shuttled us back to the hotel. Once we checked in, we had all amenities that were requested with Suzy. Our hotel was beautiful, although for the price we payed I expected it to be slightly nicer. All in all, we had a great experience at the Aston! We purchased insurance with Suzy prior to booking the trip incase (God forbid) something were to happen before the trip– (such as: loss of job, death, etc.) All $$ would be refunded no problem. I appreciated this perk while booking with Ms travel and tours. On our final day a bus then shuttled us from the hotel to the airport, once again making our trip hassle free. Suzy is such a genuine and kind person. I did not feel like I was doing a business transaction or being schemed whatsoever! She is personable and honest. I highly recommend her and MS Travels for all of your traveling needs. I would definitely book with Suzy & MS Travel and tours again!

We were overwhelmed with needing a trip from Burbank to Tuscany for our son’s wedding, followed by sightseeing to several cities in Italy we had never visited before. Suzy at MS travel took care of every single detail. What AMAZED us was the way everything happened exactly as she told us it would. If we needed a car from a hotel in Milan to an airport at 7:45 am, then at 7:45am a man was standing in that hotel lobby waiting for us. Each time, in each city. The arrangement was perfect. Train trips, taxi rides, World’s Fair, hotels, airlines, etc. Thank you Suzy. We will be back to MS travel next year.

MS travel has one of the best amazing service you could ask for
You could visit their office any time it’s convenient for you their allows willing to work with your busy schedule
Most importantly they have the Best package deals for honeymooners
Also amazing deals and service for destination weddings
I personally loved the environment it has a very high positive energy when you walked in

A few days before my vacation I had emailed Jesse regarding my pick up time for the day of my trip. He never responded, so I called MS Travel 2 days before my trip and found out he longer works there. Suzy had said that Jesse never entered or arranged a «pick up» for me in the system, so they couldn’t honor it. It’s not really a big deal, but what worried me was that no one had informed me that my travel agent is no longer working with them. It was supposedly last second, but I didn’t receive that information at all which is very worrisome. Suzy gave me her information and contact number which was nice, but I’ve never worked with her, and she didn’t know my preferences.
About Cancun, it was beautiful and the hotel staff were wonderful, but my apple representative was HORRIBLE! When she (Adrianna L.) noticed that we had already booked excursions thru another company, she basically kicked us out. I told her that she is being very rude and her response was «ok, sorry. Bye». She didn’t give me any information about my resort or my arrangement to get back for our departure, then she refused to validate my voucher for my free gift (a Mayan necklace). With Apple vacation, you can’t pick your airplane seat, so I couldn’t sit with my boyfriend during the flight home which was a bummer.
MS Travel staff is great, and the circumstances couldn’t have been helped (I think), but I will not be booking with Apple Vacations again. I don’t trust that they will be or wouldn’t helped us if we needed them.

Suzy is AMAZING!
She made this whole vacation thing for me so easy and awesome that I want to go again. She did everything from start to end. And By the way I just came back from Cancun and I haven’t unpack yet. I am so excited. Best Week ever! Thanks Suzy and Thanks M.S. Travel you guys are really the best. Oh and I had 1000 and 1 questions and Suzy gave me all 1000 and ONE clear answers (and I have never felt like. Oh he is AGAIN:)) You CAN NOT GO WRONG WITH THIS GUYS

MS travels helped us coordinate our travel to Greece and Spain. Both Suzy and Jessie were great agents who were attentive and answered all of our questions. I definitely recommend them for your travels! Very quick and reliable.

Jesse was a great help when it came time to book our honeymoon! Super fast and easy and gave us the best price! Definitely recommend ms travel!

I worked with Jesse on our recent trip to Dubai, South Africa and Zimbabwe and he listened to what we needed and delivered. I have nothing but praise for this company. I have recommended him to all my family and friends. I am now using him to plan our annual family cruise. He will coordinate the travel for family members in multiple states. I again look forward to working with him.

I worked with Jesse. He was an amazing help with booking my trip to Italy and my most recent trip to Africa! Jesse helped my family and I plan our trip to Zimbabwe with stops in Dubai and South Africa along the way. He gave us the best deal around and was competitive with Expedia. He made the flight one less thing for me to worry about! Go to MS TRAVEL and go directly to JESSE. Complete life saver!!! I will be using him again on my family cruise this year.
I forgot to mention he plans destination weddings, trips, set up hotel/​tours and is always willing to talk to you about any questions you may have.

I met MS Travel at a bridal show and hadn’t thought to book with them until speaking with various other travel agencies. Suzy definitely found a great deal for our honeymoon, was prompt with her responses, and was very patient in answering my questions. I really appreciate her professionalism– MS Travel stands out from the other travel agents that I have spoken to. She definitely goes with your ideas and tries not to push her own plans onto yours. Can’t wait for the honeymoon at which I hope to leave another positive review!

For the past 5 years I’ve been booking all my traveling through Venita @ms traveling. After having very ugly experiences with past agencies I finally found this place recommended by a CO-​worker. When traveling you always want to make sure that u at least get what your told your gonna be getting. There’s nothing more horrible then getting to a place you absolutely dislike and it’s not what you paid for. W/​Venita whom I’ve been booking all my yearly vacations, she not only guarantees I get what I want but she also always takes time to ensure everything went well on every single vacation and ensure there isn’t anything else she could have done. The svc she provided is extraordinary.

There is traveling, and then there is MS TRAVELING! My wife and I booked our honeymoon to Italy with Suzy at MS Travel, and she far exceeded our expectations with the trip she helped plan for us. This was the 2^nd time we booked a trip through MS Travel, and it’s definitely not the last. The customer service is top notch, and they work with vendors that ensure your vacation is one you’ll never forget. They’re not like other travel agencies that get you in the door with undeliverable prices. They’re very straight forward with every detail that is envolved in planning your trip, and they go the extra mile to get you the best deal possible without sacrificing the quality of the service. Some people have a family doctor or a family mechanic; but I’m fortunate enough to say that I have the best family travel agent! Thank you Suzy for planning the trip of a lifetime for us!

My mom randomly wanted to go to Hawaii and I started looking up local travel agencies, that is when I stumbled upon MS Travel. We called Suzy on June 19, and my mom wanted to fly out the first week of July. Within an hour after taking our call, she emailed me over a variety of quotes.
We changed our mind that night about the hotel we booked and I really began to worry because we literally booked everything the last week of June. The following morning, we go back to MS Travel; Suzy changes the rooms, we pay the difference and we are all set for Hawaii. Suzy’s mother; who is also the owner, is just as amazing as her daughter! Suzy got us such an amazing deal and believe me, I checked on Expedia, Travelocity, you name it!
I have never met someone who will go out of their way to please their client and make sure all their needs are met. Suzy has so much patience and is literally the calmest person I have ever met! She will answer all your questions and will make sure you leave with a smile on your face!

I always speak to Suzy when I need to book anything travel related! She’s amazing and has soo much patience!
I’ve bombarded her with numerous locations, questions and then some and she calmly always responded in due time! I’ve also shopped around and her prices are always the best! I’ve found my travel agent for life!

I know this review is long and other Unilocalers have had good experiences with MS Travel & Tours, but I strongly advise you to read this if you are at all considering to give this company your business.
Beginning in late 2011, I booked travel arrangements through MS Travel for a friend’s destination wedding. The travel insurance I purchased with the trip was called «No Reason Cancellation.» I was informed by the travel agent, Jesse, that in the event of a trip cancellation I would be refunded 100% without having to give a reason of why I must cancel. He further explained that if I were to get ill, I would not need to provide a physician’s note to receive a refund, or if there were a death in my family, I would not need to provide a death certificate to receive a refund, I simply would not have to provide a reason at all. This plan was more expensive than the other plans, but because of Jesse’s description, I thought it was worth the extra cost, especially considering the known nightmares people have had with insurance companies and providing proof of an illness, etc.
A few weeks before the trip, I was unfortunately unable to attend and had to cancel. MS Travel completely understood and was very helpful in beginning the insurance claim process. During this process, Jesse and MS Travel failed several times to provide the insurance company the proper documentation and receipts of my travel costs, which delayed the process from the very start. They also decided to provide the insurance company information regarding the reason for my cancellation, which was a death in my family. As a result, the insurance company said they would not be able to complete the process without providing them with a death certificate. About a year and a half has passed since the cancellation and there has been no resolution. I have been in contact with MS Travel trying to get any information on the claim. On most occasions I’ve been ignored, but when they did respond they informed me they were still working on the claim and it takes a long time. However, I also contacted the insurance company who informed me at the time that the claim had been closed for well over a year.
Very recently, through a Better Business Bureau claim, MS Travel informed me that because there had been a death in my family, the «No Reason Cancellation» policy had been voided. They either lied and falsely advertised me this insurance policy or provided the insurance company with not needed information which voided it all together. Whatever the case may be, I am screwed out of nearly $ 4,000.
Additionally, the travel agent for my friend’s wedding volunteered to tag along to help DJ their reception. Upon my friend’s return, he informed me of what a terrible idea it was for the travel agent to come along. Throughout the trip, they had arranged informative meetings to make sure all would go smoothly which the travel agent either decided not to show up or was so drunk, he was worthless and actually became quite a distraction. This is one of many nightmares they experienced with him… on top of the other stresses of planning a destination wedding.
I urge you to stay away from this travel agency and look elsewhere. If you decide to do business with them, best of luck to you… and decline any «nice» gestures from their employees because it’ll end up being disastrous.
Thanks for reading.

For the past 4 years I have been using this agency to book my business travel tickets. I fly to Europe, Russia or Armenia 2 – 3 times a year. I am able to get a fast, professional service every time, with huge discounts.
Thanks to Suzy and Melania it takes literally 3 – 5 minutes to select the dates, receive an itinerary email, confirm and book — all over the phone or email.
Highly recommend using their services.

Our MS Travel experience with Venita was pretty bad. She held herself out as a «destination wedding» planner for Cancun, as well a travel agent … but she was unable to answer basic questions about the event, and was terribly annoyed we dared to ask. She claimed we had to fly on Aeromexico (bad food, bad pilots, dirty diapers in seat pockets), but we later learned there were better options (e.g., Delta). We also learned there were less expensive fares; why did she book the pricier flights? Our itinerary contained incorrect flight numbers & times. She double-​booked one guest; imagine the groom’s mother sharing a room with a total stranger? The groom’s mother still has the e-​mail message requesting single occupancy! Supposedly, Venita got us premium rooms … wrong! Finally, Venita gossiped about her clients. (Reportedly, she called me a «b — h,» because I had questions.)