Portofino Inn

She tub doesn’t drain when you take a shower– we had 2 people and they gave us 1 key when we checked in– the lady at the front was rude and short with me. We requested a late check out — they gave us noon– and house keeping came by followed by a call from the front desk– for $ 150 a night I thought the grounds would be nicer as well as the staff and rooms– save your money if you’re wanting to stay here go to motel 6 they at least have a pool and the rooms are exactly the same

This place was not so bad at all. I was a little nervous when I arrived as its definitely an older style hotel. However, the rooms were updated. Granite counters. New bed. Flat screen TV. Everything was clean as well. There’s also a refrigerator and a microwave. The only downside is that there’s no gym, but not a deal breaker. Good deal for just one nights stay. Free WiFi too. Also, no coffee in the room but the office has a machine open all night.

Clean, and well decorated, friendly staff… great spot, and value!

Overall a decent place to stay.
Pros: Free breakfast (6:30−9:30a with pastries, bagels, cereal, and instant oatmeal). Coffee and juice available ²⁴⁄₇. Parking is free and ample in private lot. Wi-​fi is free and fast. Complimentary bottled waters and heater kept the room nice and warm quickly. Remodeled bathrooms and comfortable bed
Cons: Upholstery well used and stains all over the chair and single seater. Carpet also had stains on the ground. Had to hold down the toilet to flush completely also weak. Walls can be thin (heard next door neighbors at times and the foot traffic from the room above)
The staff were helpful and the place is close to a lot of places like Universal Studios and shopping mall. It is in a rather quiet location that’s not too busy. Price was about $ 126/​night (after fees and taxes). Ok for a 2 star location. People seem to like this place and it is decent. Probably comparable to a lot of stays around the area.
Tip: They asked at the counter whether we had a preference for first or second floor, we said no preference cause we didn’t really think much of it. But if I were to come again, I would go for the top floor so you don’t have to worry about the footsteps/​noise from above.

From the outside, the place looks like a dump. I initially thought I had made a huge mistake when I drove up. Going inside the rooms though, I was more than surprised. The room was spacious and included fridge & microwave and they even had two bottles of water which were complimentary. The bed was so comfortable that I didn’t want to get out of it the next morning. The air-​conditioning was top-​notch which was important as L.A. was experiencing a heat wave. For those evening down times, there is a multitude of TV channels to choose from and chairs that are very comfortable. I actually fell asleep in a chair on my second night there. There is a complimentary breakfast which consisted of a variety of delicious items.
Other pluses include closeness to Universal Studios, Burbank Town Center, L.A. Zoo and Hollywood.
I judge a place by whether or not I would stay there again.
I will definitely stay there again.

I was very disappointed with my visit and with the poor customer service I received from the manager Alfredo. After getting comfortable and unpacking I took off my shoes and went to sit on the bed and I stepped on a used condom! I was horrified and when I reported it to the front desk it took the manager two days to get back to me and he only offered me a $ 20 discount… Wow! I was not asking for a free room but at least half off and better customer service! When I asked the manager to speak to someone higher then him he very rudely told me there was nobody higher than him and I would never get ahold of another number to make a complaint. I will never visit this hotel again.

Came to LA last minute for personal reason and was looking for a place to stay and came upon this. I got a good deal from
. Keep in mind, There is a cancelation fee if you decide not to keep your booking!
Our room had everything we needed for two nights. The bed was comfortable and we slept good.
Breakfast in the morning! It ends at 930 so we unfortunately didn’t get breakfast because we’re lazy sleepy adults.
The staff members that I dealt with were helpful and friendly!
Not too far from Downtown Burbank where I wish I had more time to explore! Isn’t too far from Universal Studios/​Hollywood also! Loved that!
The only thing I regret about my visit is choosing the first floor. Ugh. There must’ve been giants staying above us because they were stomping and talking and just pacing back and fourth until really late. This isn’t the hotel’s fault, I’m just letting you know, 1^st floor with noisy people above you is no fun! :p
I’d totally stay here again if I ever need to be in the area again!

Third time is a charm. I have a mean commute and have been using Portofino Inn for several years as an overnight «flop» whenever it gets too late for me to drive home from the studios. I know its not the Radisson but there’s a limit to what i will put up with. For the third time in a year I have had a less than «sanitary» experience and am finally posting a Unilocal on behalf of any other weary travelers who may be unfortunate enough to get a room at the PI. Here is what I have come to expect: a relatively clean room. Peeling wallpaper, broken lamps on occasion and towels that could double as rock sanders. In this latest insult, one of the aforementioned towels was folded (on the toilet) but still wet while the other two were dry and up on the rack. However, the WORST by far was the hairy soap in the shower AND the shampoo wrapped with face cloths imbedded with hair. DISGUSTING!!! I politely brought this up to the manager who ACTUALLY (though politely) TRIED TO POKE HOLES IN MY STORY. I showed him the pictures I took. After a series of «sorries», there wasnt even so much as an offer to stay another night, discount on the room, OR a voucher to eat at the attached Diner. AND they jack up their rates in the Summer so when I am used to paying $ 139 for a room here, I paid $ 168 !!! For what? I guess for a night in a college dormitory. My advive? Spend a few extra dollars and find a place with REAL service and a competent cleaning staff.

I stayed out in here for a night in April 2015 on business. This is a «don’t judge a book by its cover» kind of place. From the outside it doesn’t look like much, but the rooms are a different story. I was pleased with the cleanliness, comfort and even décor of the rooms. I had a great sleep on a comfortable clean bed, and free breakfast in the morning. The staff was friendly, but nothing amazing. Fridge and a microwave in the room are always welcomed. A lot cheaper than other hotels in the area. I called and asked about their rates direct to the hotel. They were a little more than
or other hotel sites. So they actually beat the rate of those sites which was appreciated. If I ever needed to stay out in this area again I would repeat. Oh and free parking too.

Surprised when my fiancé and I walked in. It’s very nice and clean! For the price it is very decent. The lady at the front was very nice no hassle we got in our room right away. I am very pleased to have found this place, would defiantly come back here!

Please note this review is NOT about the accommodations, because I never actually stayed there. And the two-​star review is me trying to be a generous person, despite my poor experience with Portofino’s service.
I made and cancelled a reservation at Portofino weeks before the date of my proposed stay. However, I was still charged for the reservation.
When I called the manager, he said that I should have gotten a cancellation confirmation code. Yes, makes sense. But I didn’t have one, because when I spoke with the gentleman who made and cancelled the reservation (the same day), and I *explicitly* asked if it was definitely cancelled and if I needed any sort of code, he said no, it was good, I didn’t need a code. So, unfortunately, I had nothing but my word to justify that I had cancelled the reservation. The manager said that the employees always follow the protocol, and insinuated that maybe I had realized my mistake and wanted to try to get my $ 125 back because «that can be a lot of money for some people.» Yes, it is a lot of money, but the reason I wanted a refund is because I was charged for a CANCELLED reservation, not because I messed up and wanted to weasel a refund.
Apparently the management has changed in the last month since I made the reservation… so I don’t even know if the new manager has a handle on what employee protocol was before the change.
Again, maybe this would be a different review if I had stayed there. As it is, my experience with Portofino was poor. I only give two stars rather than one because I accept some responsibility for not FORCING the employee to give me a cancellation code… call me crazy, I guess I still take people at their word, which apparently you shouldn’t do with a hotel like Portofino.
I would recommend that anyone who cancels a future reservation be sure to DEMAND A CANCELLATION CODE… don’t trust that it’s cancelled and you won’t be charged. Otherwise you may lose your $ like I did.

My boyfriend and I found this spot after partying at CityWalk for NYE. Very affordable and nice room. The owner helped us out when we stumbled in at 3 am and he’s a very nice, young guy!

It’s really a wonderful place to stay and there is free parking /​free wifi and free breakfast. Universal studios is very near from there and it’s very quite place

Thought it was a nice place, until a mouse ran across the floor at 1130pm. They switched my room, but have you ever tried to sleep wondering if a mouse was in your room? I was up every 30 minutes looking for critters. Told the manger about it in the morning, but nobody seemed to care. Would have left if it was earlier (should have), but it was too late to search and find other accommodations. Needless to say I wouldn’t come back here again if you paid me. Worst night of sleep ever.

Definitely not a bad room at all. Everything in the room was pretty nice-​average.
When we walked in to check-​in, the man working didn’t acknowledge us. He sneezed as we were checking in with the young girl behind the counter. We both said «bless you”(so I know he heard us) and didn’t even acknowledge it. Kind of just a pet peeve but it seems he was just a rude person anyways. (See other reviews)
We left at 0630 and lobby was locked. Didn’t like that the «continental» breakfast wasn’t even available nor was a proper check out.

Clean, modern, cozy room that includes a fridge, microwave, free parking, free wifi, and free breakfast. Only thing that bothered us was that the cleaning lady was rude during breakfast, and the curtains were a little dirty. Overall good place to stay!

The hotel was nice, very pleased with the stay. Bed very comfortable, took nice and clean. Close to Downtown Burbank. Good environment.
Two reasons I only gave it a four star:
1. The water pressure was not very strong and 2. The air conditioner stopped working, had to wait about 30 minutes to turn it back on.
Other than that, very happy with my stay.

This place will surprise you — especially for the price. To be honest, I was not expecting much when I booked, but I got to my room and was pleasantly pleased. I have now returned for a second time. While obviously not fancy, it is nice, and you get the feeling that the management works to add touches (scallop-​folded washcloths, decent furnishings, solid granite counters and showers, walls and furniture that are not beat-​up and scuffed, and free, albiet slow, internet) Some reviewers have had an issue with the desk, by my experience was very positive — the manager was cheerful and even remembered me from my one-​night stay six months earlier.
Bottom line: If you need fancy lobbies and lots of amenities — there are lots of hotels in Burbank. If you need a place to sleep that is simple, comfortable, and not at all scary at a very decent price, I’d go with Portofino.

HORRIBLE!!! We come here all the time. This last time we happen to check out 15mins late and the Indian guy practically
Broke into our room when I couldve been naked. Than he called the cops on us for late checkout. And as we drove off he stuck his middle finger at us. How professional. Chubby tall indian man. Gross.

Such a good little gem for the price.
First off, this place is in a great area of Burbank. There is so many good places to eat and shop in this area. It’s a pretty quiet too; there was only a little bit of traffic noise, but then again, some of us like that. =)
Booked a room on expedia for two nights. We checked in really late, and there was still someone at the front desk, which was nice. Staff was friendly.
We got a room on the top floor, which I always do so I’m not hearing people walk above me when I’m trying to sleep. I was so pleased with the comfort of the rooms! Looks like they recently remodeled them and they were so clean: granite counters and shower, very comfortable king bed, clean sheets and towels, great bath products, etc.
I was a bit worried about the people this place would attract, since there rooms were cheap for the area. However, it was really quite at night and safe. I can’t vouch for the breakfast, but it looked pretty standard. There’s also a diner attached to the hotel if you are looking for something home cooked.
And FREE PARKING!!! You don’t have to drive around in circles looking for a place to park on the street! Thank God!
My ONLY complaint was the floor. It was a little «lumpy» and squeaky. Get a top floor here if you can. Will def stay here again.