Public Storage

This was my first time renting a storage space and it went incredibly smoothly. Omar was friendly, helpful, and knowledgeable and helped me get a unit to move things into right away. Quick, easy, and pain-​free! Sure to return and refer friends. Thanks, Omar!

Joanna was very helpful and provided superior customer service to accommodate our needs. Good job!

I’ve now been with this location for a couple of years now and I must say that they have always exceeded my expectations. I am in and out of my unit pretty frequently and the staff here has always been super friendly and helpful.
Just today I needed a larger unit and Johanna helped me secure the best rate and advised me on how to properly transfer my units. Thank you Johanna for your help and making my moves stress free!

I recently had to get a storage and I found myself running out of time. I found this storage near by. My only complaint was it was over priced.
The woman working the desk Johanna was very polite, helpful and knowledgeable. I wish I could get such great service eveywhere haha.
The 3 stars are for Johanna. The lack of stars is due to the price for a small storage.

They have the best costumer service! Especially Maria and Johanna. We had a problem with our moving company and they were so amazing and helpful. Also, the storage units are clean and in good shape. I highly recommend this place!

absolutley satisfied with Elvas costumer service she was so easy to deal with. i will be recommending this place

STAY AWAY FROM HERE. MY UNIT WAS BROKEN INTO. THIEF KNEW EXACTLY WHAT THEY WANTED!!!
I Was a customer here for less than 3 months & have had the most stressful 2 days. I went to my storage unit to get something after being away for a month and as soon as I arrived, I noticed there was a different lock on my door.
The girl at the front said she had no idea why & called the manager .he had no idea why. They had no bolt cutters to open it to remove the lock, when we finally got our hands on a pair from another customer, we opened the door &I was robbed!!! My stuff was all over the unit .4 expensive items & 2 suitcases full of clothes & boxes of unused merchandise for Sephora!
There was another woman who was also robed at their sister unit from down the street.
This was either the tenants who i last saw there that were sort of walking by my unit or an employee that was one of the 2 that signed me up.
The district manager has to called me back.
There were some bums also in the storage area. they dont have proper surveillance here.
The police are investigating & the insurance company is working with me
Regardless, this place has theft. and is poorly managed/​run
Stay away

Rob is very helpful and is working with me to fix my key problem it bent but still works.

Dayann at Public Storage provided me excellent service. Thorough and attentive! I absolutely give Public Storage in Burbank a 5 star rating!

Robert Oliva was amazing. I was driving down from Thousand Oaks and we ran into two accidents and he stayed in order to show us the unit, finish the paperwork, and make sure all of our questions were answered.
He was knowledgeable, courteous, patient, knew what he was doing, and explained the paperwork very clearly. We had expected to need the unit for at least a month, but my son found and apartment sooner than we expected so we moved everything out in one car load. I had meant to go online and cancel the unit, but Robert had noticed the lock was gone on our unit, so he called to verify that everything was ok. When I apologized for not letting him know sooner, he was so polite and closed out the unit for me online. GREAT GREAT guy. Thank you Robert for making the transaction so easy.

Where do I begin… I’ll just start by saying «Life Saver»! Well I was having a stressful morning and needed to get some items in and out of my unit. Of course I was flustered and couldn’t even remember my own gate code and I thought that I would arrive early to get a head start on my day however the office was not yet open. So I returned 30 min later and there was this very polite and professional gentleman named Dayann that calmed me down and kindly helped me into my storage unit and even assisted with a dolly so that I could easily and effortlessly handle my items. I was on my way within less than 20 mins and I was able to still make it on time to work!
Aside from the professionalism of this property’s staff the property is also very well kept at all times and I appreciate the security even though I was not able to access the grounds at that moment in time it did reassure me that my property is well secured at all times and that I have nothing extra to stress about!

Just as easy to move out as in! Bring your ID! Needed to save money, so closed my storage unit… and the process was easy breezy! Rob was polite and helpful. There was a person wandering the halls that day and asking for change, and Rob immediately got on it to locate the person and investigate the situation. It was the only time a situation like that happened, and I was happy with Rob’s prompt response and understanding.

There are two sides to this place. The people in the office are pleasabt, helpful, and wonderful to deal with.
The district manager, however, is a corporate drone from the bowels of a failed MBA program. This low-​life scumbag will gleefully ignore the law and common decency if it will bring an extra nickel to the bottom line. I think he may also be double-​dealing for a reality TV show but that’s just conjecture in my part.
As long as you pay your bill on time and all your dealings are with the on-​site office, you’ll be fine. If you ever have to deal with the district manager, may God have mercy on your soul and your possessions — because the district manager won’t, that’s for damnsure.

The couple in the office are very nice. But Public Storage corporate management is just awful. The rent raises are astronomical. The office staff has their hands tied in doing business, EVERYTHING has to go through the District Manager, Tom, who, to say the least, couldn’t care less about customers. After all, once you get fed up and leave he just rents your space over and over and over again.
While in the office settling my final payment for my move out I asked for a waiver of the late charge, after all, I was forking over a bundle and I had to wait while the representative finished a phone call with an agitated client and I heard him offer to waive HER late fees. Apparently she was a lot more desirable client on the phone than I was in person because he seemed to think that was a big joke.
Not ONCE was I asked to stay, in fact the reason I finally moved out (which was a monumental chore I wasn’t relishing in the slightest) was due to a phone call from the office asking if I still intended to leave at the end of the month because someone wanted my unit. As I hadn’t given them a move out date I can only assume they intended to keep jacking the rent up until they forced me out and it seemed as good a time to go as any. No one made the slightest attempt to keep my business, nor did they care if I stayed or went.
And no, I did not whine, yell, or stiff them. The bills were ALL paid. I like people and I certainly did NOT want to spend a hot labor day week-​end paying truck rental and moving furniture and boxes. But I now have a new unit in a climate controlled facility less than a mile from where I was. The unit is conveniently on the first floor (instead of the 3^rd floor one I had), is clean and well lit. And is $ 70 a month less.
I would LIKE to like this place. But I just can’t.

Great customer service, Johanna was such a wonderful help. Answered all my questioned and addressed all my concerns. Rob even recommended great Indian good. Please visit, got a great deal.

I had a wonderful experience with this Public Storage. The staff was very helpful and informative. The deal I signed up with on line was exactly what I got. Eileen showed me a few different units and options before I had to choose one. Later in my rental I discussed the option of downsizing and Rob was very helpful explaining the selections, telling me I should book something on line, or the different change fees. There were no surprises. I felt the units and the faculty was clean. The only drawback was there were no trash dumpers to throw away old boxes; I would have even paid if given the option. Other than that it was great and delightful experience.

If I could give ZERO stars I WOULD! This place is horrible… ZERO customer service! They lied to us and said based on our house size, we would need a 10×15 unit, to be safe, I took the «LARGEST» unit they said is available (10×20) and it was still not big enough. They failed to honestly explain that there are much larger units we can rent for $ 1 the first month but that they didn’t have it available. Had I known this, I would have gone to a different location. We arrived with our movers and the manager ROBERT refused to accomodate us. He basically said you have to get another unit to fit your belongins at $ 250! He didn’t even try to reduce our rates even after we explained that we were misled. I called the district manager TOM, he was ZERO help, I then proceeded to his boss, another TOM and I have left him messages and NO call back! I see the trend of 1 starts here… wish I had read reviews before renting! GO SOMEWHERE ELSE!!!

Caution: Do not downsize the size of your unit. It will cost you JUST $ 5 less than a bigger unit. Just cancel and go with a different Storage Unit.
Especially since you wont be able to cancel that account and reopen a new Acct and get the $ 1 first month off (It’s a one time special per customer). Nor the half off discount they offer on-​line, So then you pay full price for that unit which it seriously comes up only $ 5 less than a unit that is double in size.

This place is beyond disgusting. What a dump. I’m sorry, but I don’t think anyone would pay $ 63 a month for what we found here. At the armpit of the Burbank airport, with a cop car parked next door to catch speeders, this place is the roach motel of public storage. When we got there, the employee led us out back to an elevator that was so slow I could have climbed the stairs faster, and down a hallway so think with the smell of mold my throat started itching before we even got to the unit. When she opened the door, we found a cheap wooden/​particle board floor with water damage and pipes going through the top of the unit. We took one look at it, and high tailed it as fast as the grandfather elevator could take us. Do we want to take the unit, the employee asks? Heck no! Do not rent space from here if you have anything you value and do not want to rot away.