Ralphs

Too dirty for regular Ralph’s and I found the spoiled products in meat department.
It really hurts, because usually this chain provides the best beef. But not here.
Be careful!

NOT WHAT YOU WOULD EXPECT FOR A MAJOR CHAIN STORE LIKE RALPHS
It never ceases to amaze me how a store at one chain may be clean and orderly and then another store at the same chain is a poorly managed. I predict this location will eventually become a Vallarta or other 3^rd world type supermarket because it already feels like one when you shop here.
pros:
centrally located in Burbank
plenty of parking
service deli and bakery
self service registers (which BTW are more friendly than the live cashiers)
cons:
shopping carts are FILTHY and always full of trash
floors are dirty and sticky
produce is less than fresh, shelves dirty, always out of bananas
dairy dept shelves messy and smell of sour milk
lighting in the evening is dark; hard to see anything
cashiers are unresponsive and unfriendly; don’t say «hello» or «thank you»
the check-​stands are so dirty you don’t want to put your food on them
Very poorly managed store

Came back to Burbank to visit family & stopped by this store a few times. One of the visits I waited about 10 mins for the person in front of me to place their order at the deli section, as there was one person behind the counter. After the one person in front of us was finished I placed my order for fried chicken. A man behind me grabbed a number ticket (which was off to the side, so I hadn’t seen them) and proceeded to throw a fit because he had the next number. I let him know we had been there even before the person in front of us got helped, but were not ready to order, so she went first. The woman behind the counter even acknowledged we were there first — but then didn’t finish our order, but proceeded to help the crazy man, instead of just giving me the chicken and letting us go on our way… Instead of that, we had to wait another 10 mins and be thrown insults and he danced around like an idiot because he got away with cutting in line. Seriously, this guy has zero victories in life or was just drunk, or both. It was handled poorly by the staff, so I let the cashier know, as the guy seemed to be following us in line and severely unstable. The cashier credited us the chicken, so they get one star back & drunk chicken guy gets no victory, again.

This rating is in regards to the Deli section. If you want to have a good meal, avoid this place because the person working there has a pretty bad attitude. She’s some redhead gangster looking thug who doesn’t know how to make a sandwich. Seriously? It doesn’t take a rocket scientist to make a sandwich. It doesn’t take much common sense to know that a sandwich won’t be good if you soak the damn thing in oil. The sandwich had no flavor and was soggy. This combined with the attitude that was given to my mom and I was unacceptable.
I had first let my mom order her sandwich, then waited my turn like any logical person would. But then I was scolded because I didn’t tell her I also wanted a sandwich at that very second. Like she could have made both sandwiches at the same time with her 8 octopus arms. Does it really make a difference? Honestly, I am mostly mad that the sandwich was soggy and was the worst sandwich I ever had in my life. I don’t work hard full time everyday to buy shitty food and be happy about it. Also, the jalapenos sucked and had no flavor. One small piece of lettuce in there. Only good thing about the sandwich is that Boar’s Head blazing buffalo chicken.

Always shop at this Ralph’s, but last night the night manager Francisco was an absolute d$#k to me and my friend about an issue. Just walked away. The cashier said there had been a lot of complaints about him.
We called and spoke to manager Mike today who said he was sorry but not surprised and gave us gift cards to the store. Thanks Mike.
When Francisco is fired you will get five stars.

Ralphs is the best! I like that place, in this store I find all what I need and for good prices!!!

Overall, this location — the offerings and people — is quite good.
However, I have three concerns: 1) the self check-​out needs to be modified to accommodate the bags that I bring along (hey, I’m trying to do right by the environment); 2) the self-​checkout employee needs to pay more attention to when the machines tell the customer that an employee has been told to come over to the customer (I almost always have to hunt them down); and 3) some of the baggers (particularly later at night) need to be more mindful as to how they put items into the bags (you know, heavy items on the bottom… gentle with the bananas, etc.). This last one is kinda a pet peeve of mine… I want my food to get to my house without being bruised or damaged.

I go to my local Ralph’s quite frequently, usually on my way home from work to get a drink/​dinner. I love the people working and they have pretty much anything I need. However my review is based on my terrible experience today at the self checkout.
I walked up to the first open lane, not fully paying attention (which I’ll admit my fault), scanned my card and then went to scan my items. Before I scanned anything, I noticed a potato salad was listed on there. I didn’t have potato salad so then realized it must have already been on the screen. Figuring no big deal, tried to void the item and have the person working self checkout come clear it and I’d start over. No. That was not the case. The worker walked over seemingly already annoyed and asked, «what do you need?» As I started to explain, he then answers with the following answer extremely rudely. «Well what happened is that somebody scanned the potato salad, probably had alcohol, realized after seeing the sign they can’t do self checkout with alcohol and walked away. Now, I’m not sure why you didn’t go to a lane that said, ‘Open’ when you saw this. That one right next to you is open. Go use that one.» Then proceeded to walk away.
I was completely stunned at his attitude. Not sure why he needed to be a dick about it and why he couldn’t just clear the ONE item on the screen. I didn’t feel like arguing with him so I just went to the next lane and checked myself out, no problems. I did watch another person right after myself do the exact same thing and also witnessed him having attitude to another female customer. I wish I had his name. But, I now next time if I see him, I’ll just pull my Unilocal review and say he should seriously be addressed about his attitude problem.

This is my go to Ralphs, I always find what I’m looking for and if there is something I can’t find, they usually check the back for me. I’ve gotten to know some of the cashiers so I usually go to their lanes, they are always friendly and quick. I’ve seen the manager walking around greeting customers and helping them get to quicker checkout lanes. Their soup and salad bar is pretty good, so is their bakery. Been going here for years and will continue to do so.

This Ralph’s is right around the corner from my house, so unfortunately I always end up coming here. My biggest gripe with this location is their lack of healthy options, they are always out of stock of soda water such as plain Canada Dry, Schweppes, la croix and Perrier. I’m not sure why it’s so difficult to have these items in stock. You go to the nicer stores like studio city or Sherman oaks and they literally ALWAYS have these items in stock. Ironically every end cap is overflowing with Coke, squirt, Dr Pepper etc etc… I’m giving it a 3 stars because their produce department is always nice, clean and fully stocked.

It’s one of the nicer Ralph’s inside but absolutely no customer service. The employees and mangers seem more concerned about making loud over head pages than actually helping the customer.
The lines were short which was a nice surprise that plus the selection is why it has 2 stars instead of one.
The woman (Adrianna G) who was the checker did say anything to me other than at the end of the transaction to tell me my total. There was no «hello» «did you find everything okay?» Nothing. Not even a «thank you» at the end. Two thumbs down for the customer service at this location.

Every year I spend Thanksgiving week at the Marriott Burbank Airport hotel and this Ralphs, on the Northwest corner of Victory Blvd & Buena Vista Blvd in Burbank, becomes a daily destination for food, snacks, and adult beverages to bring back to my hotel room so I don’t have to survive completely on meals eaten out. It allows me to make healthy choices in my eating habits in spite of my being uprooted and stuck in a hotel.
The parking lot has ample room, so I never have to walk far to get inside. The store is clean, brightly lit, and stocked with all different types of food. I particularly like to visit the large deli/​bakery section which even has a hot soup bar for those times when I want to eat something hot.
I was particularly impressed with their selection of liquor. It’s MUCH better than in the grocery stores back up in Bakersfield (where we don’t have Ralph’s, btw). Now, I’m not suggesting it rivals a BevMo! but if you can’t find what you’re looking for here you must be quite the liquor snob as I found it hard to believe they were missing much of anything.
The selection of grocery items is excellent, and the prices are very reasonable. What more could one ask for? Oh, yes, the employees are super friendly and helpful, too!
Definitely will be back next year!

Typical grocery store, usually only come in here for the organic kale since its the best priced I have found anywhere in this area. Everything else to me is overpriced versus the other stores I shop at. #burbank #ralphs #groceries

I have always been a loyal Ralph’s fan. Now I drive out of my way because I know how inconsistent this place is. I live 500 yards away, but I rather drive 3 miles to the next grocery store because they are always out of simple things like cream, or my organic creamer, garlic, onions etc etc. I’m writing into corporate. It’s so frustrating and the only people who care are the cashiers, the managers do not. They reply «we only carry one size and only Ralph’s brand… Sometimes we run out». No solution, no sorry. That’s just how it is.

The first time I walked into Ralph’s, it was like coming home. Back in Salt Lake City (where I was located prior) we have Ralph’s, although there they are known as Smith’s. Thank you corporate America and Fred Meyer for making this possible.
All jokes aside, Ralph’s is neither the best nor the worst place to do your shopping. It is comfortably mediocre across the board. 95% of the time it has what you’re looking for. Maybe not the highest quality version of what you’re looking for, but they do have it. And that’s not to say that Ralph’s doesn’t occasionally surprise, because year after year I see that more high end, organic items appear on shelves. It’s gradual, but noticeable.
I live for the self checkout. It’s definitely one of the reasons I continue to come back here. And fuel rewards. I’ve saved up to $ 2.00 on gas before, and trust me, ESPECIALLY in California that shit counts.
The one thing I don’t like about this location is it seems like half the time I come here, there’s someone propositioning a cause at the doorway. Which takes patience to constantly dodge because in reality, I’m living on a student’s budget ya’ll, I can’t really help. And regardless of if it’s warranted or not, every time I turn these people away I feel like a douchebag.
Look, unless it’s girl scout cookies, I’m just not interested. Sorry.
Same thing happens at the Alameda location. Which in my opinion is also a better location, and more renovated, but this one is closest to my house so here I will stay comfortably. Ralph’s, despite it’s drawbacks (sometime’s many), is a store close to the heart and more importantly friendly to my budget.

Ralph’s is the closest market to us so of course we frequent here often. In Burbank it is referred to as the BIG RALPH’S as it has a bigger array of items. There is a big deli that makes a great sandwich. They have hot food, a large salad bar, an olive bar and sushi maker on site. Also they have a big bakery, seafood counter and large produce section with many organic options.
They fry fish for free which I love. Makes for an inexpensive lunch on the go. They are very nice and will do their best to order any speciality items upon request.
There is a REDBOX, florist and a US BANK on site as well for one stop shopping experience.
They recently added a small bulk item section where you can buy bulk grains, seeds and granola. I love this and hope they look into expanding their bulk item selection in the future. (Which hopefully it’ll bring down the prices some) But it is great when you want to bake and don’t need a large quantity of nuts.
Although their produce section is huge I feel their prices are way too high. But if you can stick to the sales, you will find affordable fruits and vegetables. Sadly for them I still find myself going to several stores to save. The .99 Cent only store across the street is great for staple fruits and veggies. Cuz seriously… Why spend $ 5 for a bag of potatoes or ice when you can get them for a buck?! But I guess some people will pay for that convenience. Not me though.
99% of the time I am greeted with friendly smiles and helpful staff. I especially love the discount section in the back of the store. Even though some of the stuff on clearance is hardly worth the discount… sometimes there are some great deals to be had.
My mother always taught me, shop the outside aisles to stay healthy and always stick to your sale ad list. Great advice I’ve always followed.
The parking lot has ample parking. Right next to CVS.

Tim Higgs, (store manager) is the reason I’m giving 5 stars. I came in on an early Saturday morning after checking my bank account– only to see that I had been charged (3) times @ self check out the day prior. I spoke with Tim and he was extremely understanding and professional towards the situation. He gave me his business card and a phone # to call to address the situation. He even offered me to make the phone call from the store incase I needed him to speak to someone on my behalf. I declined the offer due to my work schedule. I ended up calling later on that day to situate everything. My $$ was refunded and all is well. Thank you Tim for your accommodation and kindness– It was much appreciated.
*i highly recommend to not use the self checkout unless you to pay via Cash, just to avoid this issue.*

Rude staff.
Prices of Wholefoods with 99 Cents Stores quality!
Just NO.

⁵⁄₂₅. Just had great service at the meat counter. Wish I would’ve got his name but the it was Monday evening and I was looking at the New York strips. He was restocking the shelves so I asked the guy if they had what I was looking for. He went into the back and sure enough found what I was looking for. He made me the 4 pack of New Yorks and I was on my way.
He easily could have said no and continued restocking the shelves but he didn’t. Great customer service goes a long way in my book. Too bad that more places are placing importance on quantity and not quality.
#CustomerService

This Ralphs is rather a hit or miss. Sometimes they are understocked in the pasta section. They are usually busy, but have a really have a lot of options. They even make sushi here. They have a really large deli section with lots of options to choose from. I really enjoy shopping at the butcher counter and seafood section, for fresh meat and seafood. I especially come here for the crab legs specials and lobster tail specials. Also, during the holidays they have a great deal on NY steak, which is my absolute favorite thing to shop for. They a huge ethnic food section from Asian, Mexican, Kosher, Organic, and more. I love shopping at the deli counter for their fresh deli meats and gourmet cheeses.
My only gripe is that whenever I come to buy dog pee pads, they are stocked on the top shelf. The box is rather heavy, and being 5ft tall, it is kinda a pain in the ass to grab.