Big E Auto Rebuild

It’s always stressful and upsetting whenever an accident happens; especially when it was my first accident and being new to the area. I had no clue who to turn to for body repair and I didn’t want to go with just «anyone», given that our vehicle is a Cadillac. I called our dealership and insurance agent, both of them recommended Big E Auto Rebuild. From the first initial estimate to when we picked up our vehicle, it was very seamless and I felt that I was always their top priority. Kudos go out to Brad (our estimator) and Judy (receptionist/​scheduler) on their professionalism and kindness. While I hope to never need Big E Auto Rebuild’s services again, I know that I’ll turn to them without hesitation if the need arises.

After getting in a small accident, I took my car to Big E Auto Rebuild to get my repairs done. They gave me an accurate estimate, and while they had my car, Judy emailed me with updates so that I knew what was going on. My car looked like new again when I picked it up. The best part about picking up my car: it was detailed inside and out! If I ever need body work done again, I will definitely bring my car back to Big E!

Brought my car in to Big E after backing into a pole to repair what appeared to be deep scratches and remove the transferred pole paint. They removed the paint (no charge!) in no time, and because there was no real damage, sent me on my way.
I will always bring my vehicles here for repair. Customer service is top notch!

Just picked up my Volvo after the tailgate replacement. I’m very pleased with the finishing work and the professionalism of this shop. The preliminary estimate was right on target, Brad at Big E was very efficient in working with the insurance company, and my car now looks good as new. I highly recommend Big E Auto Rebuild and have no hesitancy about referring others to this body shop. I really appreciated the professionalism and courtesy extended to me by Brad, a true professional who knows how to treat customers.

The work Big E Auto did to fix my car’s rear end looked brand new after they were done with it… Overall, probably the best thing about them is their outstanding customer service.
The reason for not giving them a 5 instead of a 4 was due to the first time when we were told we could come pick my car up. My husband and I noticed that the black paint on the rear window frames had pealed up pretty bad from the tape they must have used to block off the area they were re-​painting (which we were rather surprised that they didn’t notice that). In addition, there was a quarter size dent in the door that had not been there prior to it being dropped off to their shop. Tom was very understanding, and took it back in and fixed her up… 3 days later, everything looked as it should, and my vehicle was beautiful, shiny, and ready to take back home (the whole ordeal took a bit over 3 weeks). So in a nutshell, great customer service, fabulous final results… just wish I didn’t need to come there twice to pick it up.

Great outfit here!
Based on verbal recommendation went to Big E to have some paint damage repaired. Couldn’t have asked for a better experience!
These folks are helpful and kind, and Judy (works the front) is a joy!
And the quality of their work… TOP NOTCH!!!
Thank you, Big E!!!

When I walked out to my Subaru WRX, I was crushed to see the damage. My very first thought was, I know where we are going for repairs. I have only heard good things about Big E and felt relieved at a time like this, I knew of a reputable company. I am a bit of a perfectionist and admittedly not easy to please. They did a fantastic job! They handled all the paperwork and my car looks awesome!

Renton Kia sent my car, a 2013 Optima SXL, to Big E to fix some factory mismatched paint under warranty. Snow White Pearl is probably a tough paint to match, but Big E managed to make it look beautiful !
During the process I wanted to discuss a few details with the shop. Instead of being run around, or put on hold forever, I was able to talk the shop manager Tom. Tom really paid attention to my concerns and after our discussion I felt I was in the hands of a true professional.
The work says it all. The paint looks like it should have from the factory, very nice work indeed. I would recommend Big E for quality, attention to detail, and overall level of service. I’m so happy that I signed up for Unilocal just to write a positive review on Big E !
I will update this review if any problems arise (I don’t anticipate that).

Although it took forever for my parts to arrive, the staff was very kind, Judy called me and updating me of the status of my car always very polite and friendly. The owner Bill was also very nice and fun.
My car looks great! As if nothing ever happen to it. I just hope it all turns out good but if it doesn’t I like that they have the warranty on there work and repairs

It is horrible to be in an accident and have to deal with all the stress that it entails but Big E helped make things go a lot easier. Our 2008 Cadillac CTS was hit and the front end messed up pretty bad. With not wanting to just take our car anywhere the low ball insurance company was trying to send us to. Big E’s was recommended to us by our Cadillac dealership so I checked out the reviews on Unilocal,which all lived up to be exceptional.
From the moment we walked in to get an estimate, without an appt even, we were treated with OUTSTANDING customer service and professionalism. Specifically Dan was amazing to work with and stayed in contact with the insurance company, us, and even helped to make sure we had a rental car waiting when we dropped off our car to be repaired. Our car was here for about 5 days and they always stayed in touch to keep us aware of the time frame it would be complete.
We picked up our car tonight and it looks impeccable! You would never guess it had been in an accident and it looks like new. I was very much impressed with the quality of the work and attention to detail. And a perk, they fully detail your car for you so it’s nice and shiny when you arrive. They were so attentive and even polishing it when I walked out to drive off to make sure it looked perfect, I thought the guys may chase after the car to keep polishing lol. I didn’t even have to return my rental car personally, Big E will return the car for you which saved us a step.
To sum everything up. I would highly highly recommend Big E’s to anyone looking for a great body shop and amazing customer service! You have made a customer for life and would never take my car anywhere else!

Picked up my car from there today. Flawless! They did exactly what they said they would, on time, for the price agreed upon at the estimate. They deal directly with all/​most insurance co’s. The one thing they did for me outside of the insurance was done with the same exacting detail. This is my second time using them. I hate it when my car gets injured, but with a business like this to go to… no worries.
Oh yeah, and they wash and vacuum your car before you get it back. Worth the extra 15 to 20 minutes.

Having previously seen work completed by Big E Auto it was easy to choose them to fix our car when it was rear-​ended. After they repaired our old bumper and went to paint it they were running into problems, evidently the dealership we bought the car from used cheap rattle can paint to cover up some minor scuffs and it was causing the new good paint to bubble. Anyhow Big E didn’t cut any corners, they contacted the other guy’s insurance for us and got approved for a new bumper, we didn’t have to do a thing. They did it right the first time, in a timely manner (only a couple of days). Their work was flawless, customer service to match, and they even finished the work before the 4^th of July so we wouldn’t have to use the loaner over the holiday. If you need body work done take your car here, they will take care of you.

Update: They contacted me and we were able to get the problems resolved. They fixed the leak and fixed my tailgate so it doesn’t fall off when I open it. Not 100% sure that the leak is fixed as I have had it in a garage since the repair and have not been able to see if it leaks in the rain. I am pretty sure it is fixed as they had it for a few days and said that all the problems with it were repaired.
Communication was much better with this experience so I am very hopeful that the issues with that have been resolved/​was a freak occurrence.

I recently had the great misfortune to be rear-​ended at a four-​way stop. My Subaru Impreza’s rear bumper was a mess. I decided to check out Unilocal reviews of local body shops and could easily see that Big E Auto Rebuild had wonderful comments.
We took the car to Big E with the check we’d received from the other driver’s insurance company and it was handled promptly and professionally. The work ended up being more expensive than what the appraiser thought, but Big E did the work of contacting the appraiser and getting the whole thing taken care of without any hassle for us.
They also quickly got my car in for the work, replacing the back bumper in a day’s less time than they originally thought. On top of that, they detailed my car! Fantastic! I couldn’t be happier with their work. Hopefully I’ll never need a body shop again, but if I do, I have no doubt my choice will be Big E Auto Rebuild!

I love Big E. Their service is second to none. The repairs as well. I dont live remotely close but I wouldnt take my car anywhere else. $ 5000. worth of damage to my BMW and I had it back in 8 days. Nice job guys!

When you get in an accident, you’re pissed, right? Your fault, their fault, doesn’t really matter — your car looks like crap and you want it to look good again, you want it to look like it did before the accident.
That’s what these folks do. They make your car look like there never was an accident. They fix it and the fix it right. They use all the latest state-​of-​the-​art techniques and equipment.
My father works for a major well-​known car insurance company. He sees all the body shops around the greater Seattle area. Once he told me if his car ever gets hit, he’d take it to Big E and only Big E. That’s a pretty good endorsement and was all I needed when my car got hit. All 3 times. They have never failed to make it look perfect again and they are all super friendly to boot.
I have recommended them to many friends and a couple have taken me up on that recommendations [some people, you just can tell them anything, right? :) ] Anyhow, the ones that listened were grateful as well.
My buddy just brought his brand new Toyota pick up in after a Jeep decided to get up close and personal with his bumper — he has been talking up Big E ever since!
You might find cheaper, but you’re probably not going to find better!!!
Thanks for taking good care of me and my [the ones that listen] friends.

Sadly, I was in a fender bender recently that turned out a bit worse than originally thought. I had to be towed from the freeway to our kia dealer where they recommended Big E.
Tom from Big E actually went to the kia dealer to do the estimate the next morning.
The communication was great through the whole process and everybody at Big E was a pleasure to deal with. Not to mention, the car looks brand new again. I certainly wasn’t expecting a detail before we picked it up, and yet that is exactly what we got.
Thank you Big E!

Let’s face it — if you have a car, crap happens. Having to take your car in after an incident is generally no fun task. But the guys and gal (s) of Big E make it a quite, dare I say, «enjoyable» experience. By «enjoyable» I mean they take the headache out of what otherwise would be a pretty stressful process, and in my opinion, being a woman I don’t have an inkling of feeling disrespected, ripped off, or otherwise violated. Isn’t that a pretty rare find within the auto-​repair world?
I was first referred to Big E by my Honda dealership in early 2000, and have been a loyal customer ever since. From my opening statement above, it’s not like I look forward to being in a fender bender to see these folks — that’s just creepy. BUT I have had a handful of visits to Big E since I was first introduced to them and throughout the years they’ve been quite consistent — as soon as I’ve either given them a call or have walked through their doors, I have 100% confidence that my car (and I) will be taken care of with the utmost care and respect. They take care of everything — the insurance process/​correspondence, accurately give you an ETA on parts, promptly get you scheduled in their books, assure that a rental car is waiting for you when you drop your car off (if that applies to your situation). They’re timely in making sure they get your car back to you asap and you can tell without a doubt that they take pride in their work and strive to assure that you are nothing less than elated with the work they’ve done. They never drop the ball on this and give you a call a week after you’ve taken your vehicle home to follow-​up and check-​in to make sure all is still well with the work they did.
In short, they have top-​notch customer service and we’ll always bring our vehicles to Big E!

My grandma, who has probably had more car trouble in the last 30 years than most people have in a lifetime, swears by Big E Auto. When I got into a minor accident, she insisted I go down to Burien to get my car fixed there, and I’m super glad I did. Everyone I met at Big E was polite and professional. They took care of the insurance payment, washed and detailed the car, and put me back on the road with no hassles at all. Thanks, Big E!

As much as I hate going to Big E because it means that my car is battered and needs body work, I always am very happy with the level of professional service I receive.
I’ve taken many makes, models and years of cars here and every time they come out looking newer and cleaner than they were when I dropped them off. They also always make dealing with insurance a non-​issue. One more thing, after they are done they wash and detail your car when they are done!
Take the extra time to come out to Burien to get your car fixed here. If rental cars aren’t your cup of tea, it’s a 10 min walk to the Burien Park & Ride where you can easily get to Seattle or Bellevue.