Clark William L MD

Went to the Highline ER with a shattered ankle and foot, and Dr. Clark was the doc on duty. Even though he’s a hand specialist, he did the surgery on my ankle, which was busted in a million pieces. He was in the OR for hours and hours, but he saved my leg. I walk as well as before the break. And he followed up with me repeatedly when I had a bad reaction to the anesthetic (which he had nothing to do with, of course. But just goes to show he’s a very caring guy.) Very talented. I shudder to think what might have happened to me if the butchers at Valley Medical Center had laid hands on me.

I had heard Dr. Clark was a great doctor. My first interaction with him was a good one. He was very knowledgeable and informative. He suggested that I get an MRI and arthrogram if my wrist pain didn’t go away.
Fast forward 2 months and my wrist still hurts. I get the tests done and book a follow up for 9:20 in the morning. I had read in multiple places that he had long wait times but his proximity to my location made that a trade off I was willing to accept. I was told this was his second appointment slot of the day and the wait wouldn’t be bad.
I was taken back to a room shortly after arriving. After sitting in this room for an hour and five minutes (who is counting) without a single person checking on me I was pretty annoyed. I walked out to the front desk and asked the gal who checked me in if it was normal to wait over an hour in a room waiting. Her response was «oh you haven’t been helped yet (while looking at me like I was from outer space)? What is your name?»
At that point I figured that this isn’t the place for me. I work in healthcare and I understand that it’s not always easy to stick to a schedule. From reading reviews and speaking to my patients that have experience with this clinic it’s clear to me that this is a problem they continue to have and continue to not address.
As of today, 3 days after my visit, I still have not received a simple phone call to apologize.
I will be taking my business elsewhere and referring my friends and patients elsewhere as well.