Merchant’s Tire & Auto Centers

Went in because my muffler fell off. Got a new muffler. While the car was in I asked for a state inspection. They failed my car and said it would be ~$ 1,000 to fix it so it would pass.
Went to Toyota. They said there was no problem. I paid $ 16 and got a state sticker.
Now I wonder about the muffler.

Got new tires with minimal hassle and decent cost. Staff was a bit inattentive in the morning, and gave me an estimate of an hour to complete the service. It ended up taking 3 hours, but the staff in the afternoon was much better/​nicer.

I’ve been to this location twice to have my car’s oil changed. I chose to go here because it is close to my home and close to my commuting route. The first time I went I had to go immediately back because I let them rotate my tires and my car began making a really loud road noise. They switched the tires back, but I still have the road noise. The service writer said that my tires were cupping and that was the reason. Question 1) If the tires were cupping why did you rotate them? Question 2) If the tires were cupping why weren’t they making that road noise the first time? They also tried to upsell me on a leaky joint in my suspension, which I refuted and the guy dropped immediately.
My second chance for these guys was another simple oil change (I know, shame on me for taking it back after the first time). I was schedule to take a road trip to OH for the weekend. I realized while I was traveling that Friday that I could smell burning oil and discovered that my oil was leaking.
I chose to take the cue not to take my vehicle back to this place. I am taking it to another mechanic to address the oil leak and to NEVER take my car back to this shop. Unfortunately, in my situation I found that they cannot be trusted.

Eric is the epitome of good customer service.
I came in for a an oil change and a few other big ticket items. They were fair in their pricing and when I checked out, the cashier checked my receipt with me to make sure I was fairly charged. He noticed an error and made sure it was fixed to the penny.
When I left, one of my tail lights was out. Went immediately back to let them know, as I was leaving for a road trip at 6am the next day. Eric came out to the car, fixed the light, and sent us on our way. We walked over to get the car and felt terrible that we had no cash to tip. So this is our way of saying thanks, Eric, for your hard work and fantastic way with customers.
We will be back for sure.

went by this morning (suspecting I needed a new muffler) despite the reviews since it was convenient to Enterprise Rent a Car where I was already planning to rent a car to go on a trip. About 930 am. Literally no one there. No one at front of the shop. One customer around. Waited 5 minutes and a guy poked his head and and said «be with you in a minute.» No «hello, glad you are here.» Waited another five minutes to the sound of crickets. left and went down the street to the Shell Station. Got greeted with a smile and a handshake… that was much better.

Nah… too slow, and unprofessional at all. I will take my buisness somewhere else next time. Took them more than 30 minutes to finish my Oil Change with an appointment! When I asked how much is Oil change the sales associate said I dont know it depends on the type of oil your car needs… so yeah no more chances like NEVER!!!

Had a puncture. Took the car in and **paid ahead for the new tire**. They mounted a tire with wrong speed rating. Left the car overnight for them to order the correct tire and the clerk said I’ll only be charged for the difference. They ordered a wrong tire again. Waited until afternoon. When it was finally, freaking, done, a different clerk from the night before tried to charge me for another whole cost of a tire. I told the clerk about what the previous clerk said, and finally got it right.
And then on the receipt the charge was $ 7.90 more than the previous night’s quote. If this doesn’t deserve «Eek! Methinks not,» I don’t know what does.

I wouldn’t hesitate to recommend this store for basic services like oil changes or tire services.
I suggest taking your car elsewhere for major repairs (brakes, shocks, a/​c, etc).
Using their online reservation system has been effective at reducing wait time for me.
The one time that I have had concerns about work performed at this shop the manager went above and beyond to make sure that I was satisfied.

My daughter, who is home from college for the holidays visited this location just to have an oil change and was offered a tire rotation. The very next day a tire blew out while she was driving on I-​95 and she was blessed because she was able to move over to the right safety lane. She was 85 miles away from home and she had the car towed home then Merchants came to pick up the car the next day. The representative Eric, refused to take any type of responsibility or offer her a complimentary tow or discount on a tire just to be courteous. He was also very rude, and condescending (actually laughed at her in front of her friend, my ex-​husband and other store customers) and only offered her the contact information for Merchant’s insurance provider if she wanted to file a claim. She has been a faithful customer of Merchants since obtaining her first car and now our entire family from the Burke and Fairfax Station area are not happy about this incident and will refuse to recommend or offer our business to Merchants since this incident was handled in a unprofessional manner.

I had a very good experience with Merchant’s. My father purchased some new tires for my vehicle from their location and we also paid to have them installed. They only had two in stock and said they would have the other two shipped to their location. I dropped off my car around 3pm and received a call back the same day to pick up my car with my new tires attached. I appreciated how quick they were! The staff was very nice and I enjoyed the experience. I would come back to them again!

Great service at a fair price! I would honestly use them again, but staff was very unprofessional. They were making slavery jokes which I found to be beyond unprofessional and just plain offensive.

Great Service. Ask for Richard and AJ. I had some troubles with my under cover to my car. They took my car showed me the damage and were totally transparent to what needed to be done next. They were always professional and trustworthy. Thank you for fixing my car and not breaking my bank.

Made an appointment to get a pre-​purchase inspection for a car we wanted to buy. I heard my husband make the appointment and call to confirm the next day– both times he checked the price (19.99) and the activities that they would do. When he went to the appointment they said they didn’t have him on their books, found the appointment but said they didn’t offer that service for that price, and sent him away telling him to call and make another appointment for a different time.

Honestly, coming into my recent experience at Merchant’s, I can’t say my hopes were particularly high. I’d only stopped in once before, for an inspection, and was given a crazy long wait time estimate (over 2 hours), so I took my car elsewhere, and I figured that was that.
Well, when my front passenger tire unfortunately hit one of the many massive potholes that the most recent unseasonable snowstorm left in the roads, I had to take it back into the nearest tire shop, which led me back to Merchant’s. And thank goodness it did!
I can say with all honesty I have never received this level of customer service at an auto shop ever before. From the manager to the mechanic and everyone in between, everyone was ridiculously nice, ridiculously helpful, and all of my trips to the store were ridiculously quick. I’m still blown away by it!
My tire ended up blown out in the sidewall, an unfortunately irreparable type of damage. So I had to order in a new tire, which they originally said would take two days but they had ready to go by noon the next day!
I will absolutely be returning to Merchant’s next time I have car trouble — which hopefully won’t be for a while, but you never know! I’ll just make sure to call and make an appointment to avoid any wait time issues.

I had the best experience with the staff at this location. They are very knowledgable and extremely helpful. Eric Scott, the Manager is extremely professional and trustworthy. They went out their way to ensure that I had a great experience. They definitely «WOW» me to become a repeat customer.
I highly recommend this place!
I hope this helps with anyone that is on the fence about this place.

After blowing a tire on a pothole, I knew I’d have to buy at least 2 replacements. I was really pleased that a young woman salesperson helped me out at Merchant’s, because as a woman myself I often feel condescended to by male salespeople in the automotive industry. (Rightly or not.)
I was impressed that she even lifted my filthy old tired and checked it to see how it was blown out was; she could have avoided the mess and trouble but she wanted to be sure a new tire really was necessary. (It was.)
She offered a couple of options: a pair of the same brand tires I had, or a buy 2 get 2 option of a different brand, much less expensive but still plenty good. I opted to replace all 4 tires because she was able to determine that two of my tires were very worn and 7 years old, so worth replacing.
The job was done in the time promised and the whole experience was as good as buying tires can be. I’ve trusted this Merchant’s in the past and continue to do so.

I HATE doing stuff for my car… but at least Merchants makes the experience bearable. I’ve been coming to this location for oil changes and tire rotations for years. I just discovered the online appointment system which makes the experience 1000 times better because who wants to talk to someone on the phone? I like knowing what appointments are available right off the bat without having to run through a random smattering of available times during a week.
Just recently I stopped in for an oil change but my online appointment wasn’t showing up in the system. The online method does have its faults-​you can’t cancel your appointment online and you won’t get a confirmation email-​so when my appointment wasn’t found I was worried that I would have to wait a long ass time but Alex was awesome and took care of me. 45 minutes later, my car was ready (with a tire rotation too) and I am a happy camper once again.

I’ve been going to this Merchant’s location for about three to four years now for my oil changes. The main thing I can say about the employees here are that they’ve always been straight-​forward and honest with me. At some other automotive places, I’ve experienced how they tend to try to cheat me or get me to pay for additional services for my vehicle when it wasn’t even needed yet — just because I’m a female.
They definitely value your time. If they know that you’ll be waiting on your car at the shop, they’ll try their best to get your services done as soon as possible. I can tell that customer service is one of their highest priorities — as it should be.
Although I’ve recently moved away from the area, I think I will make the effort to drive back to Burke just to get my car serviced here since I know I can trust them. Recently, I went to them to get a second opinion regarding my brake pads needing to be replaced. They were able to replace them along with performing a state inspection on my car… all within two and a half hours. The Merchant’s I went to near my new area took the same amount of time just to do an estimated «45 minute» oil change, with an appointment I might add. Enough said.

The service manager Ali will take care of your auto needs. Talk to him and he will take care of the rest.

all i will say about this place is be carefull they are a bit shady.
and over priced.