Chicken Express

We eat here almost every sun. Night. Usually the food is good, fresh and hot.
Tonight not so much. The ckn was not hot but it was fresh. The roll was not the regular roll but tasted good. These guys normally do a real good job and I’ll be there next sun. night.

We came by to dine in at Chicken Express which I’ve never done before. Usually we just pick up, but this time we decided to stay in the dining area. Honestly, I don’t expect employees to be nice or helpful at fast food places, but the staff here was very nice and helpful. The ice machine was out and they brought ice to our table and helped us fill our drinks. The service was fast and the food was good.

First time visit to this location. The crust on the chicken tenders was half gone. They wrote in marker on the mash potato cup, and sat both of my rolls on it so that the bottom of my rolls were cover in sharpie. Really gross. Then the last bite I took of one of the tenders had bone it. Fist time I’ve ever gotten a bone in a chicken tender. Wish I would’ve read the reviews before coming here.

This used to be my sweet tea fixed during happy hour and any other time I craved it. But watching them constantly have no clue what an ice scoop is was getting really disturbing. In addition to the when I brought it to the attention of the manager. After seeing it at least 50 times I happened to see it again when they were cleaning out the ice maker. The manager inform me they were cleaning out the ice machine so there is no need to use an ice scoop. I explained to her that was crap. I stopped going here because they’re sweet tea actually tasted like Styrofoam I don’t even know its just had a nasty taste. Because of the really poor hygienic procedures I had to give them the star

food was tough an service the sucked all the braindead people there do is stand around an talk no wonder the food taste like feces

The Burleson chicken e is the worst one I’ve ever been too. I don’t know why they even have a menu, because no matter what you order it’s going to be wrong. And zero customer service, was flat out told by the so called district manager, odd she working the lunch rush, that it’s my fault I got the wrong order because I must have ordered wrong. I explained I ordered a number one, she basically called me a liar. Talk about shaming the corporate office that’s located in Burleson. I wish I could give this place zero stars.

I always drive out of my way to this Chicken E because its so much better then the one in Crowley! However, the last 3 visits have been awful!
Today 9÷27÷13 6:30 drive thru ordering was not an issues. Get home (5 min drive) and my chicken is old. like leftover from lunchtime old. It’s just gross. Best part is our biscuits are hockey puck hard… it crumbled in my hand. Mind you… I always order a extra family order to use for Sat. breakfast… my dog wont even eat these. Nothing we ordered seems to be fresh… or it’s been severely over cooked. My child’s catfish snack pack had BURNT hush puppies. They seem to not have it together lately… or I just have really bad luck.
PLEASE CHICKEN E GET IT TOGETHER!

Im giving this place 2 stars. I came here every single day and i never had any problems. The sweet tea was always amazing and occasionally the rolls were a little on the cold side but these past two days have made me never want to return to this location. I ordered a dozen rolls (family) and the first thing they do is charge for two sets of 6 rolls. When at joshua chicken express the dozen rolls are $ 3.75. So why am i being charged $ 5.20 for a dozen rolls. Then i order two sweet teas and they taste like sewage. It was unsweetened and i just managed to keep quiet. But when i ordered my dozen rolls i asked for butter. What did i get? 12 cold doughy rolls smushed on top of eachother crammed into one box. Did i get butter? No! I also ordered a cherry pie. They told me i had to wait ten min for it to cook or i could have apple instead. No thanks. Nevermind. Why cant they make more cherry pies ahead of time if you are running low in the first place. Then when i called the manager after i left, she offered a replacement order for me and that made me feel a little better. But when i came back the next day to retrieve my order, once again my sweet teas were unsweetened piles of liquid and instead of my dozen rolls being replaced i get 7 FREEZING COLD ROCK HARD ROLLS. NOT MY DOZEN. and guess what. No butter. AGAIN. i loved this location and was an every single day loyal customer but now ive decided i no longer want their rolls or business. Sorry guys but you should seriously learn some customer service skills and know how to replace orders youve gotten for three days straight. Smh. Now i know better.