Citibank

When the bank is open, it’s fine. I can do things like, talk to a teller and stuff. However, let’s talk turkey because this is the meat of this particular sandwich. The majority of us work from 8 or 9 am til 5 pm and a lot of banks are aware of this major detail so they stay open til 6. Citibank however, has this brilliant plan to open at 10 am and close at… wait for it… 5 pm! Yes, 5 pm. So, because this is Burlingame we are dealing with, I will crack them over the head with the following:
Dear Citibank,
Thank you for catering to the yoga pant wearing, umbrella when it doesn’t rain using, jaywalking with expectations of cars slamming on brakes for them B Game Housewives! Apparently those are the only customers you want to see during business hours. And why not? I suspect they drop in to transfer $ 25,000 from savings to the other savings and request $ 10K in cash top drop on the new Range Rover cause their 2015 Rober is, like, hecka played out in stuff. Cause, like, ya know, everything such as Uggs n Burberry n stuff.
Sincerely,
Working folks

Reggie and Zirene were amazing tellers who provided excellent service. Ever since they left, I actually dread having to go into this location. Unfortunately we have a business account with this company and keep our account with them out of convenience. I’ve been spoken down to by a corporate employee at this location who mistook me for a «young» employee rather than a signer on the account. No excuse makes treating your customers that way alright. Most of the time I feel like they lack the knowledge to assist me with basic banking tasks and always seem confused. After the experience I’ve had with this company I feel confident I will never seek out personal banking with them nor will I recommend personal or business banking to anyone else that I know.

Regret to Unilocal this location suffers from poor Customer Service~ not only NOT open ’til 6 Friday! When I made recent 4:15 visit Friday only 2 tellers were open. Three other employees were too busy chatting among-​st themselves, or ignoring clients — while on PC’s.c’mon be alert to Clients !!

I handle the bank deposits for a small business. I’ve always been frustrated by the fact Citi closes at 5 PM on weekdays instead of a 6 — like other banks with which I trade — but at least they were open until 6 PM on Friday.
No more. Arrived on Friday to make my deposit and the bank was closed. The hours posted on the door revealed the nasty truth: the bank now closes at 5 PM Friday as well. That’s pretty darn useless. I checked on line and ALL the local Citi branches I use have made the same change. Wish I could convince my company to switch over to another bank with reasonable hours.

The tellers at this bank are very friendly and always make small talk. I stop by before or after work (morning or mid-​afternoon) and there is rarely ever a wait. Best Citibank I’ve been to!

I’m always shocked at how friendly the staff at this bank are. Typically there is no wait in the late afternoon. It is centrally located with their own parking lot. I rarely use the ATM in favor of going inside this bank. Thumbs up for this branch.

Great bank. Never a wait. It’s the best.
Why go to any other bank– they are too busy and not enough tellers.
Does bofa have lower monthly rates — no!
Does wells have higher interest on my savings — no!
Then why? I always go here.