COIT Cleaning and Restoration of San Francisco

Harrassment — they keep calling me, daily, leaving no message. I found them by looking up their number, and apparently, they do the same to many other people. Don’t give them your number, and don’t use their services. I hired them from a different location, which they did a poor job doing, and never want to have any contact with them again.

COIT cleaned our very nice Persian rugs and did a fantastic job! We also had a sectional that our dog likes to sit on and it was spotless after COIT cleaned it. Highly recommend for any services!

ZERO STARS! I waited three hours for them to show up for a scheduled appointment. NO SHOW! I called them and said the technician isn’t answering his phone. They asked if I wanted to reschedule. Thank you COIT but ill go with another company.

The two techs (Joseph M #863 and Andrew #215) were terrific. In addition to being prompt, courteous and efficient, they figured out a way to clean the dryer vent to the outside much more efficiently than we had expected. It was clean and successful! We were able to cancel the dryer repair appointment — because Joseph and Andrew «fixed «it!

We used COIT in the Fall of 2015 to clean some stubborn bathroom tile and the service was ok– the person who did the cleaning was honest with me about how it would probably turn out. He was courteous and worked quickly, and I found his work to be satisfactory, for what we had to clean vs. what we paid.
However, now COIT keeps calling to offer more services. I have asked to be removed from their list multiple times– we’re just not going to NEED them– and the latest was this morning when someone called me. I answered my cell, and the rep said my name as if she knew me– no, «Hi, this is so-​and-​so calling from COIT.» She then did introduce herself, but I politely said, «Yes, this is she, but I’m sorry, I’m in the middle of a conference call.» I then asked her to remove me from the list, as I had asked before. She sounded surprised, said ok, then HUNG UP ON ME.
Seriously, COIT? Don’t f$#king call me again. Your reps are subpar and my 12-​year-​old has better phone manners than that. Lose. My. Number.

I chose COIT because I thought they had a good reputation and from their ads I thought they could clean anything. I was quite disappointed when the tech they sent said he couldn’t clean my upholstered chair. Since he couldn’t steam clean it there was no way for him to get it clean. He wouldn’t even spot clean it. I’m amazed that there is NO way to clean an upholstered chair! Maybe they are only good at simple/​easy cleaning jobs. He said they could clean the grout in my shower but didn’t do a great job there, either. I guess I should have read the reviews before I called them.

Sometimes you get so angry with how you were treated you don’t know whether you can be unemotional and objective about it but I’ll try. In summary if your tile grout is stained from lack of routine sealing over a period of years your never going to steam clean the stained grout discoloration out no matter what Coit representatives tell you. The rep came to our house before Thanksgiving and used high pressure tactics, He kept saying «to be honest with you» over and over. He promised us a big discount if we had him steam clean that day. He claimed he could improve the grout stains. $ 660 later nada no difference on the floor. $ 300 for the counter tops. My wife and I were appaled when he said we couldn’t put our carpets back for two weeks when you clearly told him we could wait on the job until after our Thanksgiving dinner party. He painted the grout on the countertops but the paint was too thin so he came back. I left him in the house and when I got back he was gone and the paint was sloppilty left on the tile and cabinets, Another guy came out and cleaned that up third times the charm. I could have saved $ 600 if the first guy had said «to be honest with you you can’t improve the tile grout on the floor.

My rate should really be zero stars… why? Because they never showed up at pur house to do the estimate, as they scheduled. No phone call nor email to let us know. That is so unprofessional and such a disrespect for people’s time.

We had the carpets cleaned in January and I was so happy that I gave Alex a $ 20 tip. He told me that he didn’t think he could get our stairs clean, because of the stains. Guess what? They looked beautiful! This is why I called Coit to clean my carpets again…
It was a sunny hot day, we live in Walnut Creek, Kytek showed up exactly on time… He walked around and we talked about the yellow stains on our carpet, I told him that I understood that they couldn’t be removed. I noticed that this guy didn’t walk around and pre-​treat any areas of extra soil like Alex did. He seemed rushed, telling us that he still had 2 houses after us. We were left with soaking wet carpets, that took 2 full days to dry, we had 5 fans on non-​stop, all windows open. By the time the carpets dried, I could see where some areas were buckling because of all the water. Plus the stairs, looked as if the dirt was running down the front almost in streams. The center of each stair looked clean but on each side it was dirty. I don’t think he sucked up enough water… After the carpet was dried I called Coit to have them redone, the woman told me that she could squeeze me in on Friday of the same week, come Friday morning, I got a call that the cleaning «specialist» had called in sick and that they could come out Tuesday of the following week. I told them to please make sure, because I had out of town company coming in the next day. The guy came out and redid the carpets, they looked better, but the stairs looked like the soil was just pushed around into one corner. Now there are big dirt stains at the bottom of the stairs where there were none after the first cleaning. It’s almost as if any soil was wet and pushed down to the bottom of the stairs. I really couldn’t see it until after the stairs dried. I am so depressed, my stairs look horrible, I’m going to try and clean them by hand myself… Plus when my company arrived the next day, my carpets were still drying out, so we had towels and fans everywhere. Never calling Coit again $ 395 for what?

I called COIT on 9÷2÷15 to have 2 area rugs cleaned for my daughter’s baby shower on ⁹⁄₁₉.
The first operator told me her computer was down and she would call me back. No call. The next day ⁹⁄₃ I called again talked to Lisa who said they could pick up the carpets on ⁹⁄₁₁ and get them back by ⁹⁄₁₈.
I was out of town on ⁹⁄₁₁ so Lisa said she would check with the manager and get back to me by noon
No call. I arranged for my pregnant daughter to be at the house on ⁹⁄₁₁ for the pick up. gaveCOIT her contact number and set this up on ⁹⁄₄ with Lisa.
I called from out of town on ⁹⁄₁₁ and my daughter was upset ’ she called them and COIT said they left a message on my home number that day to cancel the appointment. I had told them I was out of town.
This is the worst customer experience I have had in many years and would never recommend COIT to anyone

DO NOT EVER, EVER USE COIT!!!
I had an 8am-​noon appointment this morning. They were supposed to call me with a two-​hour arrival window this morning, but never did. So, I called them, and they said, «He can’t get there until 1:30pm.» Are you joking? I took half a day off of work to wait for them, and they don’t even bother to show up in the four-​hour window or call the day before to reschedule.
DO NOT WASTE YOUR PRECIOUS TIME ON THIS RUDE, DISRESPECTFUL COMPANY.