Terminix International

On May 13^th, 2010 I had a scheduled follow-​up termite control inspection by Carlos Armas (from San Jose office). He suggested that I should extend my agreement and pay $ 200 (on top of a regular fee close to 1.5K which I paid a few months before!). He also said that my house is OK and in a few days he’ll send me a full Inspection Report. To this day I did not get any report, not a confirmation that I paid for extended service. I called local Terminix office three times (June 2^nd — spoke to Susan, June 10^th — Lidia, June 24^th — Melissa); they promised to send me a report, but they didn’t. At this point I’m not even sure that this inspection was done by Terminix specialist and that my Terminix account was credited with my $ 200 payment. I requested response and report from Terminix on their official site, where they say they will respond within 4 hours (!). That was three day ago. Nobody responded and I think that after taking my money nobody cares if customer has any questions or complaints.

H-​O-​R-​R-​I-​B-​L-​E!!!
I called this in for work on a Monday. They said the tech didn’t work Monday’s, so they would need to set an appointment for Tuesday.
I called first thing Tuesday morning to make sure our office was on the schedule. The clueless woman (Ushpa-​?) who answers the phone (and «accidentally» hung up on me a few times) said that the tech, «Miguel», was due to arrive sometime between 8am and 12pm.
1pm rolls around… no exterminator. I call the stupid Burlingame office again. I’m told he is on his way, and he will be at our office by 3:30pm.
3:45pm and he’s a no show. I call the office back and get a weird generic greeting for some random company, which does not allow me to leave a message. I call an alternate number for a different Terminix in the Bay Area, they transfer me back to Ushblah. She tells me that the tech is supposed to arrive before 5pm.
WHAT THE F*CKKKKKKKKKKKK BIYAAAAAAAAAAATCHES!!!
I tell her, «That’s not what you told me this morning…» She then puts me on hold for an eternity, and says that he should be here in 30 minutes. WHAT THE MAJOR EFFFFFF!!!
TERMINIX SUCKS MAJOR ARSE.