William Glatt MD

I adore Dr. Glatt. He’s always been the kindest person to me, and helps me out every single time I need. Its the women who answer the phone that make this place a nightmare! Its like I’m inconveniencing them and I can almost see their eyes rolling when I call. I dread everytime I have to speak to anyone about anything which is upsetting. I pay this practice lots of money too :(

First I want to say that Eleanor in his office is fantastic. I needed immediate care, and I was told he was the best, & his Dad, also a Doctor, was also good for my issue. They were completely booked, but she created a miracle and I got in. Dr. Glatt initially helped me, though he was curt & perfunctory, and to be fair, I was sensitive. But really, he never warmed his voice… very clinical. No bedside manner at all. I even asked him if I was irritating him, which of course he said I did not. Well, I wasn’t «having lunch» with him, and if he’s the best… who cares & I got over it. In order to get my particular treatments, He said I needed to pay in advance. I wanted to get better & I did. He told me to call him anytime at all. No limitation. OK so far
I continued to get better and didn’t need to call him before our next appointment. Same weird curt attitude, but he gave me lots of time.
And I got even better yet! So I asked if I could re-​do my agreement, and use less sessions and spend less money. Eleanor told me that isn’t the policy & I could get a refund, but I couldn’t see him anymore for my particular medical issue. Weird, but fair enough. It’s his business & he can run it however he wants, of course. But that hurt.
In that call with Eleanor, I pressed a bit further. She suggested I discuss it with the Doctor himself and said he’d call me Well, this is where the «two stars» comes in.
He did try once, I called him back. over days I called again. And one more time. He never called me. This is a big deal. I said in messages that I really needed to talk with him, but it certainly feels as if he is more about finances than compassion. I’m so bummed out about it, as I hold a higher standard for medical practitioners.
Eleanor is in the process of refunding my «advance» to me, though her amount differs from mine. I feel confident that we’ll come to the correct number and she will handle it.

I have always felt and continue to feel that this office is excetionally supportive and pleasant. Moreover, Dr W Glatt could not be a more caring doctor with whom I am eternally pleased. Heidi is also very nice and helpful.
This is one doctor I shall never gravitate away from.

The ENTIRE staff here, each and every one, is TERRIFIC!
I have been a patient for many years, from the old office to now. No matter how busy they are, they always have time for a patient. Each phone call is answered. Every request is fulfilled. Patient’s put very high demands on this staff daily, and they meet them with kindness and grace every time.
I have never been let down by Dr. Glatt, Ann Strain, PA-​C, or any of the staff.
I will be a patient for as long as they are open!!!