A Formal Affair Limousine Service

We rented a limo years ago for my birthday party. While the limo was clean and everything looked nice the driver (an older man) was very rude. We couldn’t play music, have lights on or talk too loud. We were young so he thought he could boss us around. Even though he was a JERK and it really put a damper on my party he was tipped $ 50 at which he turned his nose up like it wasn’t good enough. We were not wild or out of hand. Just wanted to have a good time that we paid $ 600 to have. I wish there would have been more reviews on this place back then because I wouldn’t have used them.

I try to give people the benefit of he doubt. This experience was so far beyond I’ve ever encountered I couldn’t stay quiet. I had to warn others!
I first spoke to a woman Carol who started off seemingly frustrated at my questions about the limos they had (color, year, any damage to inside or outside). At first she refused to send me a picture of the limo I was requesting. She got angry and yelled at me to look at the website that she wasn’t sending me anything to check the website. I informed her that the last time I used the limo company I had an issue with them switching the limo without my knowledge, that the limo had issues. At that time it was my word against them because I had did what they told me and just went off the pictures on the website. I said for my protection I would like an email with the limo info and pictures for my assurance. As I was speaking she was sucking her teeth and blowing hot air. I told her she seemed to be angry and I didn’t understand what I had done or said; she laughed and said I’ll send you a picture and hung up.
Not even an hour later a man Paul called me back… he asked if it was me that called for a limo I said yes. I was cursed at, threatened and belittled. He was screaming at me stating I have his woman an attitude. He said I didn’t know who I was messing with! I tried to explain I was just asking questions and he wouldn’t let me talk. I finally was able to get some words in where I told him he shouldn’t be speaking to people that way especially a woman! I told him that it was not the way to get customers. He screamed and said «I don’t need your business I have plenty of people»
Simply put, the woman Carol and man Paul are a detriment to this company! They have a mob-​like mentality! How the owner of this company allows such unprofessionalism is mind-​boggling. Based on other reviews it seems as though this company has made quite a negative reputation for themselves with others as well. Their behavior is abusive and disgusting! Shame on me for giving them the benefit of the doubt and another chance! NEVER AGAIN!
If I could give 0 stars I would! This company is a complete NIGHTMARE!!! STAY AWAY! Totally unprofessional! Rude, abusive and condescending! Very defensive people and threatening!

I booked A Formal Affair Limo Service’s 6 hour winery tour for a friend’s bachelorette party. It was so nice not having to worry about getting from winery to winery. Our driver, Jerry, was on time and very helpful! We had a wonderful day and you cannot beat the price. The winery tour deal saved me $ 200+ compared to a similar length of time with another limo company! I would definitely recommend this deal to other groups.

We had issues with limo companies doing a bait and switch on the car type paid for and what they show up with in the past. So when requesting to get a picture from the website emailed to us of the potential car we were going to be getting, the person repping for A Formal Affair was nasty, short and aggressive telling us ‘to go find the car on their website ourselves’. We ended the conversation telling them we will take our business elsewhere as a result of their inability to produce what we were asking for. About an hour or so later we got a call from someone named ‘Paul’ from A Formal Affair, yelling and screaming at us that we were rude to their rep and they we must be stupid if we can’t figure out how to get the pic of the car from the website ourselves.
A Formal Affair is rude and unprofessional. Don’t use these guys especially since limo companies come a dime a dozen. These types of companies are driven on repeat clients and referrals. So to be treated in the manner we were is pretty crazy.

These people were great. Super easy to reserve by phone. Super timely. Our driver, Bruce, was the greatest – played along in surprising my husband for his 40^th birthday. The car was clean and well-​stocked. This was just what I was hoping for. We’ll use this service again. Thanks!

This company is a joke! Three days before my wedding, I called to confirm my appt and provide the exact address of all the stops. The day of, I thought everything was fine until I reached the church and my uncle was not there to walk my mother-​in-​law down the aisle. I was in tears as he was my favorite uncle, tears turned to anger when I was told the limo did not pick him up. I gathered myself and went about the wedding, my uncle caught the end of the ceremony and was forgiving about the experience. The limo (and very rude driver, dropped us to the reception) and the lim broke down in front of the hall, blocking the way for many of our guests, and was eventually TOWED.
Post wedding, I called the company to get a refund. While I was calm, Paul (the AFA rep) was belligerent and tried to blame me for their misstep even going as far as saying my wedding was «unsuccessful». Being a consummate BBB writer, I crafted a letter explaining the issues to the BBB. Two days later, I got a call from Paul apologizing profusely, claiming he didn’t listen because he thought I was scamming him (although he didn’t even give me a chance to fully explain) but after receiving a «well-​written» letter, googling my name, and seeing that I had multiple accolades and was getting a PhD from a top university, I deserved respect.
Are you kidding me!!! I thought the customer was always right but apparently it is the customer with certain pedigrees who gets into the right schools *rolls eyes*. Needless to say Paul is a weasel and tried to offer me a partial refund claiming there were broken glasses in the limo. I kindly reminded him that maybe that happened when the limo was loaded onto a truck and TOWED from my reception. He finally agreed to provide a refund.
Funny thing is, I recently received a call from AFA requesting a testimonial since I had such «great» service. All I could do is laugh and hang up the phone.

We decided last minute to go out for new years eve and with being new to NC we didn’t know of any good limo places, so I ended up calling a ton places for quotes on ¹²⁄₃₀ — we decided to go with AFA because of the price and limo we wanted (we got the Formal #1 Toyota Sequoia) the limo was great and our driver (Jay) was all around a great guy! Took some pictures for us, made a pit stop on the way to Raleigh so we could use the bathroom, picked us up early from our NYE ball because that ended up being very lame, then he took us to my brothers to see the ball drop and after a night of chaotic fun it ended with us arriving at home in Greensboro leaving us 2 minutes to spare for our 7 hours in the limo ;)
All in all it was a great night and glad Jay was our driver — in the past we’ve gotten a bad driver and it just ruins the whole experience… so in the future we will definitely be requesting him!
Thanks for the great night!

This is by far the worst limo company I have used. We rented a party bus for some clients. The bus we ordered of course wasn’t the bus that showed up. It was a real piece of crap. The bus had torn leather seats. The driver said we wouldn’t notice the rips because we would be sitting on them. The broken stereo system only worked half the time. The shocks were so worn that every bump made your teeth chatter. All the glassware in the vehicle rattled so much we couldn’t even hear each other. Dirty carpet, and a list of other problems. When we complained about the bus, we where told a little discount was available. What a joke! We rode from Raleigh to Durham and back in a bus that felt like a covered wagon.
Find another company for your limo needs please.

A Formal Affair provided limo service for our daughter’s wedding and did a fine job. The driver showed up on time, the limo was sparkling clean inside and out, and everything was very smooth.
My only concern was with the price quoted. It was not until after I had reserved that I was informed that there was a 20% surcharge for a «mandatory tip». By definition, a tip is a discretionary payment, and I was peeved that I wasn’t told about the charge up front. The rep I spoke with said, well, if we didn’t include the tip in the price, our drivers wouldn’t earn enough money. To which I say, then PAY your employees a living wage! I would never stiff a limo driver and in fact may, in the emotional heat of the moment, have given him more than a 20% gratuity. But collecting it as part of my reservation, six months in advance of the service, is ridiculous… I bet they didn’t give the 20% to the driver when they collected it. Poor way to bill a customer in my opinion.
That said, the service itself was professional and prompt, and I have no complaints.

I had hired A Formal Affair limo to drive our group of 8 to Yadkin Valley for the Swan Creek Wine Trail. I cannot say enough about our day, and our driver Jerry! From 9:30 AM to 4:30 PM, every moment was perfect. We all had a wonderful time. Thank you for making my 40^th birthday so memorable.

I am advising anyone looking at A Formal Affair for their car service needs to stop and look somewhere else. I reserved and paid for a limousine for myself and 5 others for a vineyard tour 6 weeks in advance. We were picked up by a «party bus» instead and the bus arrived 25 minutes late. I did not get the courtesy of a phone call for either the switching of the vehicle or that they would be late. Given the opportunity to make it right, the company only provided me with a list of excuses.

We have used A Formal Affair multiple times for drop of to and pickup from the airport. The drivers have always been prompt and courteous and the vehicles in outstanding condition. Thank you Formal Affair for taking the hassle and stress out of getting to the airport!