D’Spa by Dellaria

I am very disappointed by their lack of professionalism. I will be speaking to management. This is not the first time Dellaria’s has been inconvenient, and shown poor service. Absolutely losing faith in people’s work ethics. Thanks for nothing.
Learn a thing or two about running a business, trust me people don’t waste your money and time at this joke of an establishment.

If I could give this place negative stars I would. If you’ve ever thought about buying A posture supporting bra from the coupon section of the newspaper, then you may like this salon. I asked for a long, shaggy bob that I could definitely pull back into a ponytail, but my hair is so short I can fit none of it into a ponytail-​I think I have the Dorothy Hamill wedge. I am a nurse and emphasized at least 4x’s I need to pull my hair into a ponytail for work. This was the first time I never tipped a service person-​I think I gave my Barbies better haircuts

This place is very welcoming and a nice environment. I usually don’t go to hairstylists, as I used to always go to barbershops, BUT as long as I can, I will always go to this place for a great haircut from the italian woman, Laura. She knows how to give you a REAL haircut and I can honestly say I ONLY trust Laura with my hair! The girls up front at the desk are usually pretty nice and professional too!

Ask for Toni. She is awesome!!!
She took me as a walkin. By far the best hair cut I’ve had since that gay transvestite guy in Atlanta. She really paid attention to every detail. Just go there.

Everyone at this salon is so friendly and inviting. The quality and service is 5 star. My hairdresser is Cassey and she is the BEST! I would never go to anyone else again.

Had to write a note to thank Roberta! She gave me fantastic highlights and was a delight to chat with. I will definitely be going back specifically for her wonderful service, thanks Roberta!

I’m still trying to figure out why Juliana is getting rave reviews for her work at D’Spa.
I booked an appointment for a partial foil and was told that Juliana was the best available person. I checked her out online and thought, oh great, I’m going to work with a top professional!
So upon arrival I notice that her hair is very bleached — VERY — and I’m a bit unnerved by being worked on by someone who does that to their own hair. I don’t normally do anything to mine except wash and blow dry and only wanted a bit of lightening so that it doesn’t look so boring brown. I tell Juliana that we should keep it low key, and asked for only a bit of highlighting.
So she starts to put the foils in and we’re chatting on and on. When it came time to wash the lightener out, I hear Juliana tell the woman at the sink to put toner in my hair. I ask what that was about and the woman says it’s «so that you won’t walk out of the salon with white hair, this is to make the color more even.» WHITE HAIR? I practically jumped out of the chair.
So apparently, my hair was bleached too long and the result was that most of the color was taken out of it. I don’t get how this was allowed to happen. So the toner was added and it did make it a bit darker but my head is now brown hair with practically white shades here and there.
Based on my experience, I can’t recommend Juliana. If you book with D’Spa, ask for someone else.

Awful, Awful experience! I went in to get a hair cut for a wedding I was going to that day. Upon arriving I was told my stylist was running late but I could have a seat and wait, about 10 minutes after my appointment was suppose to start he walked in, it took him another 5 minutes to get settled then came and got me. At this point I was 15 minutes behind schedule. As I sat in his chair he continued to tell me how much he didn’t want to come in for his first appointment…(I was his first appointment) and there was never an apology for him being so late from the receptionist, the salon manager OR the stylist.
Once I left I was really just happy to get out of there, he straightened it with a CHI and the end result looked descent, but not at all what I had asked for.
The next day after the wedding I came home took a shower and styled my hair… That’s when I noticed just how horrible the haircut actually was. It was completely uneven, choppy (even though I said I wanted smooth) and the back was so short I couldn’t put my hair up! I got the complete opposite haircut then what I asked for.
After a week of trying to make this cut work, I decided to call the salon and see what we could do.
I told the receptionist what had happened and she said to come in. I asked specifically if the stylist on would know how to fix it and I was told absolutely! I knew it was tax free weekend and I really didn’t want to try and go find parking and make my way threw the mall if this wasn’t going to be fixed, I made the receptionist aware of my concern but she assured me it would be fixed.
When I got there I was introduced to my new stylist. She brought me to the back room where other stylist paraded in an out touching my hair and saying «oh this is just a terrible cut» «oh this is just awful» «it’s so uneven, look at it!» yea, I know… So after about 10minutes of her just telling me I need to blow dry it «better» she went out and told the receptionist she couldn’t fix it… Really!!!
I was told to come back again and ses an artist that has been there for a long time and she would ABSOLUTELY be able to fix it.
I had go come back in another week! Another week! Fine. I was on vacation at this point from work so getting to Burlington was even more of a pain! I deal with parking once again. I deal with fighting my way threw the mall… Again! I get to the salon and the manager is sitting at the desk, I politely say «honestly, at this point I just want my money back. This is the third time I’ve been to this salon to
Fix the same problem.» i was told, very rudely «well, im going to have to call the corporate office for that so, well see» I tell her «thanks, I’d really appreciate it, the amount of money I’ve spent on gas to get here alone is as much as my cut!»
The stylist grabbed me and was playing with my hair to see what she could do. As I’m sitting in her chair I can see the manager and another stylist just staring at us… Finally the 3^rd stylist said there was nothing she could do and that the first person should have told me that to save my time… Awesome.
The stylist walked me to the desk and told me to make another appointment for a month away. The manager made the appointment and said «have a good day» which shocked me because not 10 minutes had gone by since i asked for money back.
I looked at her kind of strangely and asked if she had spoken to anyone about me getting my money back, she flat out said «no, that’s not really something we do at dellaria» I told her I’d really appreciate my money back, she said there was no way for her to get in touch with «them» because they were on lunch, I told her i would be happy to wait… All of a sudden she got someone on the phone… After getting my money back I didn’t get a «have a good day» «see you at your next appointment» or «I’m sorry this happened» I just got my money back and left.
I can easily say I will never go back there. For a salon that’s suppose to be «upscale» it was completely unprofessional and there was nothing «luxurious» about this experience at all.
I’m completely disappointed in how I was treated all three times I interacted with
That salon. Go at your own risk, I know many people that have recently made the jump to another salon.

I am giving this salon five stars because my favorite hair stylist has moved from the Dellaria in Burlington mall to this new location next to Nordstroms.
My stylist is Yan, and she has been doing my hair for over 7 years!!! I know most people switch their hair stylists to try new things and whatnot but I really like Yan and she does a great job. She is super nice and not very chatty for a hair stylist but she takes her work seriously!!! I love my hair and I will keep going to her for cuts and foils. Be specific and clear about what you want and you will be happy.
I have once ventured to another salon on Newbury street, where I paid $ 70 plus tip for a cut+blow dry and got pretty much zero change in my hair. This salon is more affordable and my stylist does an amazing job!

I purchased an Eversave for a facial at the Burlington location. The Save specifically mentioned that it was for that location. When I called to make my appointment, I was told they were no longer taking Saves in Burlington and I was sent to their other locations.

Had a coupon of some kind (Maybe a Groupon?)for an atni aging ‘blah blah blah’ facial.
Made my appointment and the person I made it with was very pleasant on the phone.
When I arrived (a little ealry) the older witchy woman with black hair behind the desk blurted out’ they did tell you that its ONLY the facial for the coupon right? No extractions or anything else is included for this deal’. I did respond that I hadnt been told that but wouldnt be doing extraction anyway.
Waleksa my esthetitican was funny and enjoyable to be around. I dont usually chat during my facials but she had me talking and I thoroughly enjoyed the experience– making me feel VERY at home.
Id go back as log as the witch at the desk took a happy pill and Waleska could treat me :)

If you’re looking to have a professional wax done you must stop by D’Spa for an appointment with Ester (I’m not totally sure if that’s how you spell her name or not). She’s an absolute whiz with the wax! She is incredibly friendly, funny, remembers you after just one appointment and most importantly she is a perfectionist. She uses hard wax, too, which is much less painful in my opinion. I’m usually one to bounce around from salon to salon for one reason or another but I won’t go anywhere else than where Ester is from now on. Give her a try if you’re looking for waxing services in the Burlington area.

I believe in good hair stylists again!
My hair was in such a bad shape after going though a traumatic experience 2 years ago with a different stylist and salon (my hair was falling, the color was horrible and because of the outcome I got very depressed and was ashamed to leave my apartment for the first weeks after that).
I decided to give a Dellaria salon a try and see, practically praying to all Gods that my hair would be back to a healthy and beautiful stage… and I did! My stylist is Gina and she is awesome! She get’s the color right (it takes time though cause blonde is not easy to achive if your hair is dark) and my hair is back to looking the way it used to be… Healthy!
I love her and the salon, they treat me great and it’s a nice environment.
I must add that I have also seen Esther to do my eyebrows and I can’t go back to seeing anyone else because she really is into details and even applies a little makeup afterwards so it’s harder to tell that your eyebrows just got waxed.

I just moved to the Boston area and I was in dire need of a cut and color. I heard about D’Spa from Unilocal and I made an appointment with Juliana. From the moment I got there everyone was warm and friendly.
Some background information about my hair situation… I was in Phoenix for 6 months and during my time there I went to a Trade Secret to get my hair done. It was HORRIBLE. My hair was so over-​processed it left my hair severely damaged. I couldn’t run my fingers or a brush through it for weeks and until it was bone dry it was sticky or gummy. My hair felt disgusting for so long that I was afraid to do anything with the color. I thought I was going to have to give up having nice, polished color until all of the damaged hair grew out.
That brings me to my experience with Juliana. She is super sweet and funny and she took the time to listen to my concerns and go over my options with me. She gave me hope I’d have beautiful hair again and man did she deliver! She gave me a lower peroxide for my highlight, low lights (since my hair was so blonde she said it would add depth and make it look healthy). She also did a Keratin (sp?) treatment and took off a little more than the average trim. My hair looks and feels wonderful. I think the true test of a stylist is what they can do with someone who has a mess of a hairdo to begin with! I finally feel polished and no longer have my 6 month root growth haunting me when I look in the mirror. If you want a stylist who is fun, a perfectionist and knows what is right for your hair go see Juliana at D’Spa!

I was treated like a second-​class citizen here while waiting in line to pay for shampoo. I didn’t have any treatments but was mulling over giving this place a try since it’s close to home for me.
I walked up to the counter and was sharply told to wait. Then the cashier had a long conversation with another employee about a ticket, THEN made me wait for another patron to get out of her chair, wander over, choose the right credit card, pay, schedule another appointment and finally leave before she deigned to ring up my shampoo. I waited almost 10 minutes while I watched the clock count down to 6pm on Sunday and I sweated bullets wondering if I could get all my errands done before the mall closed.
I could understand if this person was in line, but she wasn’t even out of the chair when my wait started. I realize you need to take care of high-​paying customers, but apparently they didn’t do the math and realize that had I (or anyone) been treated with a tiny bit of friendliness and respect, I would have been one of those high-​paying customers.
Sorry D’Spa. You lose.

I held off on writing a review here until I had experienced the 360 of D Spa services & I’ve now officially done everything except a facial! My first experience here was a partial highlight with Juliana– she’s super-​sweet and I loved the results. My second experience was with Danielle– she gave me a cut and highlights, and again, I loved the results. I came back for a free Kerastase treatment, and the girl who treated me was really nice even though I was her 8^th appointment of the day. My most recent experience was a transition from blonde to brunette with Lou– it was a huge change for me, and he did SUCH A GOOD JOB– all of the other staffers were observing and giving opinions, etc. Overall, this place has a great team feel, and the location in Burlington mall right next to Nordstroms (and the Nordstrom espresso bar) is really nice.
They lose a star because:
1. My only negative experience was a partial foil that I got on a lunch break– it took 3 hours (SO LONG) and I wasn’t that pleased– I can’t remember the name of the stylist, but she was thin with short brown hair.
and
2. They charge for a blow dry after a cut or a color– its 40 bucks, which can put a haircut over $ 100 easily– watch out for that! I wish it was included in the price– especially when I want myself (and the stylist, right?) to see the end result.

I have been thrilled with both my cut and highlight results since I began having Louie style my hair. He has provided me with precisely the updated look I want !! My hair is heavy and coarse, but not a problem with Louie taking care of me. His technique allows me to maintain an easy, fun look. Louie is so personable and easy to talk to that I look forward to my appointments. I have received numerous compliments from both friends/​family as well as strangers! I highly recommend D’Spa to anyone looking for an updated look in a fun environment…