Hyatt House Boston Burlington

The hotel is older although they keep it in pretty good shape. It’s clean and everything was working. the rooms were dated and the appliances were old but what makes the stars is the staff. they were very good. We stayed the night we flew Into boston on our way up the coast to Bar Harbor, ME. and again the night before we flew out of boston again. both times the staff was very helpful. they didn’t seem like they were going through the motions either they just did their jobs very well and were sincere. Nice to meet good people once in a while!

This hotel has a lot of potential. The suites are large and kitchen is well-​equipped. But there were a few things I really didn’t like
1. Breakfast was awful. Omelet bar isn’t available on weekends due to a shortage of eggs. They were still serving scrambled eggs for some reason. They tasted disgusting.
2. The layout of the building can be inconvenient if you live far away from the elevators.
3. Equipments are not well-​maintained. One TV and a lamp were broken.
4. Bed is super soft and not that great for your back.
Only stayed for 1 night and didn’t have to deal with cleaning staff.

Tonight is the first night of our 5 nights here. First impressions are hard to undo and his hotel doesn’t do much to make its impression good. First, there are probably 10 things broken in the room right off the bat. The handle for the closet is jaggedly broken off, the same closet door won’t shut completely, one of the latches to close the window is broke and hanging by only 1 screw, and the same window won’t open at all. We have a 2 bedroom /​2 bath suite, which comes with a living area and kitchenette. The laminate flooring in the kitchenette is chipped beyond where a good maintenance program would let it get. The couches are dirty and sagging. However, the bathrooms were very clean. It will serve its purpose, but I don’t think we will return here. Reserve at your own discretion.
OK, after our first night we had the complimentary breakfast. Let’s face it, if you have done one, you have done them all. It’s just the degree to which the complimentary food sucks. This one shines in the suck division. They say they have an omelet bar, but on our days they had a sign up saying the omelet bar was closed due to an egg shortage (anyone hear of the local chickens being on strike?). However, they had two vats of nasty scrambled eggs on the breakfast bar. One covered in cheese, the other basking in all its naked egg glory. The Eggos were pre cooked and soggy. Even my children refused to eat the bacon. If you are gluten free, you are screwed… I was able to eat the kinda-​fresh fruit. Oh, and they ran out of coffee… That’s it folks, that’s a wrap!
Next day:
Came back after a day sightseeing to find the beds made, but literally nothing more. Crumbs still on the counter, garbage overflowing, and missing toilet paper.
Also, as the baby crawls around his knees and feet turn black from the dirty floor. In combination with my son getting dirty just staying in the hotel and their really poor housekeeping, we are checking out early and will not be back.
In all fairness, I did go to the desk and explain the issues to them the night that we didn’t have adequate housekeeping. They apologized (actually they were very, very nice about it) and offered a small discount off two of the nights. They told me to come back to speak to the manager and general manager in the morning. Around 9 am I went to talk to them and neither one bothered to come into work that day. It’s no wonder the place is so poorly kept when management doesn’t even come in.
****So, we just found that the entire hood of our vehicle has been keyed… The whole hood is scratched up, deep into the paint. This is not something we can just buff out. It’s going to have to be repainted. We just called the Burlington Police Department and they called the hotel to see if they have cameras in the parking lot we were in. They don’t. This trip just got ridiculously more expensive.***
DO NOT STAY HERE. IT IS DIRTY AND YOUR POSSESSIONS ARE NOT SAFE!

This place sucks ass. Horrible customer service. Lady had us wait 2 hours and a half for check in mind you we arrived at the place an hour after our check in. Also, how do you not have a manger on a SATURDAY? The people working at the front desk need to be trained on how not to give attitude to patient customers waiting for their freakin room. WORD OF ADVICE DO NOT BOOK YOUR STAY HERE. I learned my lesson never to book another stay ever at this hotel company.

This hotel has the worst customer service I have ever come across. We use this hotel at least 1 week a month to host our out of country employees, and I can not get the Sale Director Nick Bell on the phone ever. He down right refuses to return a call, answer his phone, or reply to an email. I have just enjoyed leaving Nick a new message everyday for the past 5 days hoping he will actually feel the need to respond to one of them, No Luck! We’ll be taking our business else where.

The staff has been wonderful, the room was excellent, clean and with plenty of space for my family and it included a great breakfast. I would recommend coming here!

Stayed here for over 1.5 years and loved every bit of it– staff, service, accommodations, breakfast, evening social, pool and much much more. I recommend this hotel for extended stay and short term stay!

Fantastic hotel. My family was here for three nights during the winter breaker to visit the schools. The room is very clean and spacious. Rooms are «suites» with a living room with sofa and tv in addition to a bedroom with another tv (both flat screens). There’s also a kitchen area and I cook some late evening snack food for my teenage boy every day.
It’s very conv to get to Harvard and MIT, and downtown Boston. Just take the bus to train station and the red line will take you to where ever you want to go or take the express bus right in front of the hotel to down town Boston.
Front desk and Food service Staff is very friendly and helpful. I feel like stay home.
Overall it was a wonderful time there and I would likely stay here again and recommend to my friends.

Pretty crummy. Yeah, it’s a business droid hotel, and pretty low on the frills, so it’s expected to be pretty crummy. But what literally makes me feel a touch ill when I’m there is that it’s a horridly over-​fragranced, chemical smelling mess of a place, as if Mr. Clean and Ms. Overscentedairfreshener had an tryst here.
Not recommended.

This hotel was booked by my fiancé business partner «last minutes» who we all stayed in two bedroom suite. It’s kind of old. They probably haven’t had any update /​remodeling for long time. So if you looking for somewhere comfortable and quality this isn’t the place. But beside being old it was in convenient location.

I was pleasantly surprised with this hotel. The staff are very friendly and accommodating. The room came with free breakfast, parking, and internet!

I travel frequently for work and found the Hyatt House welcoming and clean. Vivian at the front desk made me feel as if I was walking into an old friend’s house. Such a pleasant experience.

I travel at least two weeks per month and would call myself and expert traveler. I stay at the Hyatt House at least 1x per month. This hotel is amazing– they remember my name, they know where I like to have my room located, they drive me to and from work, provide hot breakfast and a great light dinner— all part of the reasonable room fee. I book all our relocation transferees here. I have stayed here with my family, young baby and husband. The hotel staff ensured we were 100% taken care of. Full kitchen, large bed room, separate living-​room space– you feel like you’re in a little apartment. Try it– you’ll be happy you did!

I’ve stayed here a couple time for personal travel. It’s a fine basic hotel, nothing fancy but pretty good. Rooms are «suites» with a living room with sofa and tv in addition to a bedroom with another tv (both flat screens). There’s also a kitchen area so if you are staying for a while it’s a good selection.
Lots of businesses in the area and I suspect most guests are business travelers or there for the hospital next door.
Breakfast is just ok.
Staff is nice. I’ve only been in the winter but there’s a pool and a patio with BBQ. Looks pretty nice.
Overall not as nice as an Embassy Suites but for the $ 98 I paid on a weekend it was a good deal and I would likely stay here again.

Comfortable hotel, friendly staff and free breakfast! Great location too.

I’ve been traveling a bit recently for business and have stayed in a number of hotels across the country and this has been my favorite place to stay throughout my travels recently. You get a full kitchen — full-​sized everything — it is clean, the room is actually a suite with the bedroom in one room, with french doors separating it from the living room /​kitchen area. The bed is super comfortable, there is a television in both the living area and bedroom and the environmental controls are wonderful, allowing for it to get super cold or super warm to your liking.
Being a quality hotel, there is not only a breakfast bar in the morning — with omelet station — but in the evening (during the week), there is a happy hour with a chance to kick-​back, relax and network or just deflate on your own after a long day.
With a review like this, you may be asking «why only four stars?». .. just a few minor things, but worth nothing regardless. It’s an extended stay hotel geared toward the business traveler. .. there are on-​site laundry facilities, but there is no laundry basket in the room, making it a bit awkward when you have to carry a load of laundry to or from you room. Another thing. .. no extra toilet paper in the room (they replaced it only when I ran very low, but I prefer not getting to that point). Lastly (just a personal preference), although there is a coffee maker in the room, it would be nice if you can get a cup of coffee any time of the day in the lobby, but sadly they don’t keep carafes around throughout the day as some hotels do.
I would certainly stay here again. .. the staff was wonderful, very helpful and always had a smile and a «welcome back» when I’d walk through the door.

Review based on 2 night stay on the thrid floor:
PROS:
+ Room was clean and spacious. I liked the layout (like a small apartment) with kitchen, microwave, range/​oven, fridge
+ Two TVs (much like an Embassy Suites layout)
+ Free Parking
+ Free WIFI
+ Free Breakfast
+ Free Manager’s special
+ Friendly staff
CONS:
— Prices a bit on the high side for little marketplace by front lobby
— Location isn’t the greatest if you’re looking for a place to eat that’s within walking distance.
All in all, was a pleasant experience, and I would come back again.

Nice facility but the way they treated my family is unacceptable. I reserved a 2 bed, 2 bath suite during my liver transplant and recovery. Booked 2 week with understanding that it might be longer. Told them again Wednesday before to extend stay. Told no problem. Saturday they then inform my wife that she had no place to stay with the family because they have overbooked for that next block. He said there is felt really bad but there was nothing they could do. It looks like I shouldn’t be dismissed from the hospital until Wednesday to then stay in the hotel couple of days.
Of course this is stress we did not need!
I am a diamond club or diamond preferred gold member. nothing seem to matter.
A Great Place w room for family. But if you’re going to stay there during the transplant, you’re going to want to make sure to book extra time beyond what you think you may possibly need to be with your loved one.
Wi-​fi very weak and slow. My wife needed to telecommucate. She had to work by my bedside. Bring Ethernet cable to hotel

The pros:
Cheap (I got my fully refundable deal from
)
Spacious, like a small one bedroom apartment
24 hour convenience store and fitness room (treadmill, elliptical,.recumbent bike, free weights, and actually 4 machines)
Free breakfast, wifi, parking
The just ok
Breakfast is standard
Service was friendly but a bit slow
The cons
Must rent car. Burlington is too far for public trans, and the free shuttle is totally unreliable. Commuter rail (wedgemere or winchester, which is bigger) is 5 miles away but there is not an easy way to get from the hotel to there. No taxis.
Hotel layout is really spread out. It was a 7 minutes walk from our room to the front lobby.
It’s good enough for the rate but I doubt. I will return despite the excellent tripadvisor reviews.

What a great hotel! I’ve stayed here three times in the past two years and only had positive experiences.
* Suites are super clean and spacious
* Two TV’s — one in the bedroom and flatscreen in the living room
* DVD player in the living room
* In addition to a stove and refrigerator, there’s a dishwasher in the kitchen (although I’ve never used it)
* Pots, dishes, and silverware are available in the kitchen. Even a toaster too.
* Complimentary breakfast. I had eggs, sausage, and an English muffin this morning. They also had pancakes, muffins, cereal, bagels, bread, apple juice, orange juice, milk, coffee, soda…
* Guest Market (like a mini-​convenience mart).
* Complimentary Grocery Shopping Service
* Free Wall Street Journal s (and if you’re a Gold Passport member, they’ll deliver it to your suite)
* Free internet
… I could go on. Front desk staff is super nice. Although breakfast is served in the GuestHouse in the morning and appetizers in the evening during the week, they don’t have an actual restaurant, so you’d have to go out to eat if you don’t have food in your kitchen. I ordered Chinese food for delivery from Burlington Jade for dinner, and the Front Desk called me to let me know that the delivery person was on his way to my room to deliver my order.
I have no complaints and I love my suite.