Jack Carroll’s Skagit Hyundai

Always happy with the service centre at Skagit. I always make an appointment and I am always treated extremely well. I feel totally at ease with the service and trust in the expertise of the mechanics.

So this would have been a 4 – 5 star review if not for 1 completely dishonest tactic of this dealership. I came with my own financing, and of course they want to sell you the Hyundai financing and even if you refuse they ask you to fill put a personal information form under the ruse of it being to confirm your identity and I quote «to make sure you’re not a terrorist». First of all, a car dealership is not a law enforcement agency or a government organization hunting terrorists. They do not under any circumstances need your social security number nor are they under any obligation (moral or legal) to perform any type of background check against you. If you come with your own financing there is nothing they need from you other than a form of valid government identification. The tactic is often referred to as Patriot Act Snooping, and not only is it dishonest but it’s borderline illegal. DO NOT FALL FOR THIS.
That being said, their prices are rock bottom and even though the finance manager will try hard on the BS up-​sells it’s easy to just say no. I’ll be happy with my car because of the price I paid, but dishonestly is a quick ticket to a negative review from me.

Ever since it’s become Jack Carroll’s Hyundai dealer service department has been screwing people I went in for to have a window repaired they quoted me one hour of time parts and labor at $ 300 they kept the car for 8 hours and charge me $ 504 and added on extra charges that won’t even okay I am very upset with Skagit Valley Hyundai of carols

Like everyone else, I hate buying cars, especially since I am repairing my credit due to some life circumstances and its still subpar at the moment. My current car broke down and was going to be a costly repair so I decided to try and look into a new car. I hate the typical car dealer schemes but I didn’t get that here. I worked with Mike Hutch. He was very friendly and laid back. I actually felt like he wanted to help me get into a new car that was realiable and with a bank that would work with me. I was very nervous but he was constantly putting me at ease. Mike got me into a new 2016 hyundai elantra. I love it. I will DEFINITELY return for future purchases.

I went to check out a used vehicle that was going to go fast, the salesperson I worked with, Mike Hutchinson was great and accomodating as well as the GSM Joe Kinsland. I had my daughter with me and was in and out within a few hours with our chosen vehicle!

This review is for the internet sales department only.
I only spoke with Ben on the phone. I dealt with Mike Hutchinson in person. Let’s just say he is your typical salesman. He was dishonest about items on the car. He argued with me. He attempted to pass off knowledge that was not true.
I went to look at a used vehicle they had on their lot. I took this vehicle to the Honda dealership right down the road to have it inspected. It ended up being that basically no maintenance items had been replaced on the car and there was at least $ 1,500 of work that needed to be put into the vehicle.
When I brought back with the inspection write up Mike immediately raised his voice and became argumentative and hostile. He says «buddy, they’re lying to you, there’s nothing wrong with that car.» He then tells me «go check the tires (one of the items pointed out as needing replacement in the next 6 months or so), they’re brand new.» Sure enough I went out to the vehicle and two tires were relatively new… the others on the rear were much older and getting low on tread, just like the inspection write up said.
I ask what we can work out with the price based on this new information and he says give me a minute and gets up. Instead of coming back with a quote he goes and sits down with some other customers for about 15 minutes.
He then comes back and says they won’t budge on price, despite the maintenance bill going from $ 600 to close to $ 2k. Note all of these items were very normal wear and tear items. It needed a timing belt, water pump, rear brakes, rear tires, valve adjustment, spark plugs, coolant flush, and map light. Apparently they did not inspect the car themselves or they would have been aware of these common items needing replaced. They have a full service department that could have dealt with some of these issues very quickly and easily. Of course the vehicles are all as-​is no warranty.
At the end of the day this is your average car dealer. Do your homework, don’t take them at face value, and be ready to walk away.
After writing this review I have continued to search for vehicles on Craigslist. The vehicle referenced in this review (a 2006 Honda Accord EX V6 6MT) has been raised in price by almost $ 1,000. This is despite the fact that the dealership now has in their possession a copy of the inspection write up that clearly details almost $ 2,000 of work that needs to be performed to this vehicle.
Update #2 — Ben is now harassing me via private messaging on Unilocal attempting to get the review deleted. Again, understand what kind of people you are dealing with.

Poor customer service in the back office! Catrina very unprofessional. Sales staff is great but she ruined our experience. Personally bought 3 cars in less than 2 years… Never again!

This review is wayyy overdue. I bought a hyundai elantra last last year in July 2014 because I found out they were having a sale, which were at least $ 2000 cheaper than any other dealers!
If I were to only have a discussion about the car salesman, Jeff Knutsen, this would be a rating of 5 stars. He had the utmost professionalism, combined with the authenticity I have never seen in any other salesman before. I told him all I needed was a simple commute car and he was very frank and honest about which car to purchase. When I discussed other models that included luxurious interior, etc., he reminded me of my original mission, discussing how essential each item was according to my needs and never tried to sell anything more expensive. The advice and follow up conversations we had after the purchase were extremely helpful. I couldn’t thank Jeff enough for his help so felt compelled to write one here. THANK YOU JEFF!!!
JACK CARROLL AND MANAGEMENT, if you are reading this, this guy NEEDS A RAISE. If he were to walk out, it will be a BIG LOSS to you all. I am not even joking! Trust is more important than anything, including buying a car. And knowing how I can trust Jeff with his advice, help, and candidness, I have advised other friends and family members to come here to buy cars and seek him out!
Now to the negative experience. The financial guy (bald, tall, 6’3 ish, with family portraits in his office), just wasn’t polite. My mother has difficulty hearing sometimes and asked him to slow down when he speaks, and even when he acknowledges that he speaks really fast, he still refused to slow down. We had lots of questions regarding financing, insurance, etc., and he was very impatient with them. What a bummer after a nice day spent with jeff, this guy really ruined it
Another part is the office messing up our address. We asked specifically to send the license plate and paper work to my Seattle address, but for some reason, it was still sent to LA. THEREFORE, after numerous phone calls, I was told we were still responsible to pay for shipping and licensing of a new plate. WHAT?! This is extremely unfair. You guys are lucky. If Jeff wasn’t my salesman, this review would be a big fat 1 star
However, since he’s so awesome, I’m forced to give you guys a 3 star.

I really wanted to give them 5 stars. Really.
I went to them since they had by far the best price on the car i wanted (lower than 2^nd hand in my area!).
The salesman Ben was very polite, efficient and professional agreeing to do the 1 hour drive to my home to deliver the vehicle to me.
All was excellent except for 1 part — when i wanted to sign the contract (i was very short on time at that point), i was told it will take ~15 minutes for it to happen. After an hour i was told that they had someone else waiting before me so i will have to wait another 40 minutes. I had to leave in 15. So i stormed out angry (mainly on myself for believing a car purchase can be an easy and pleasant process). I decided to give them one more chance — to see if they can find a solution in these 15 minutes. Sure enough they found someone else who could do the paperwork so we had all ready in 10 minutes. So even though the process was excellent before and after that, this episode left me with a somewhat bitter taste.

I am a huge fan of this Hyundai dealership. Our salesman Jeff Knutsen went above and beyond. He listened to our needs & wants and helped make sure we were comfortable with the vehicles we selected (we purchased two cars in one day). They were awesome about working with our trade ins and the finance manager, Chris– was awesome as well. The process was fast and pressure free. All of the staff we encountered were friendly– they had the cars we wanted on the lot. The pricing was the best it gets for brand new cars with all the bells and whistles. They have earned our future business for sure.

This place has a goal of providing the best price in the west coast and I would say they have achieved it. My go to guy for my 2014 Hyundai Santa Fe Sport w/​tech package was Eryn (Bow tie guy) and I couldn’t be pleased anymore. Definitely was helpful and honest about my concerns in which earned my trust and narrowed my decision. The general manager, Joe was helpful as well and made sure I was satisfied. Good job you guys I will be back!

Car shopping made fun and easy! Bought my first brand new car ever, thanks to the brilliant sales team at Skagit Hyundai. So appreciate the personalized service provided by Assistant Manager, Ian Burns. He and his associates went above and beyond the call of duty to make sure that I could drive that sparkly new car off the lot. I highly recommend them to anyone in Western WA looking to buy a new or used car. Don’t waste your time anywhere else!

Went back to Skagit Hyundai due to interest in a particular vehicle, in the hope of finding a different salesperson and a better chance of finding the car I wanted. Contacted salesgirl Alina re: car seen on Internet. She had that car ready for me to view when I arrived, and did not push me to look at anything else. I requested private inspection by my mechanic prior to purchase, and that went smoothly, no problems. The vehicle was very good condition. Alina was very helpful with my questions, and prompt with answers. If you go there regarding an auto seen on their website, she is very helpful. The owner came out and apologized for my previously poor experience and poor review of a different sales person, which was quite nice.
However, how he/​they knew it was me who wrote the previous poor review I find disturbing. There was also a response to the previous review from this dealership to an email address they thought was mine, indicating that either Unilocal is sharing email addresses, or this dealership has its IT folks doing searches. Pick one.

Just bought a brand new 2014 sonata from Craig Gruber. Great sales rep! He was honest and professional when it came to helping me choose the perfect car for my needs. I wasn’t planning to buy right away for my next stop was a honda and toyota dealership. Craig help me compare the sonata with the accord and camry. He gave me the pro and cons on all three brands. At the end, sonata was my car. The managers also came out to introduce themselves. Which is rare because I find that most managers don’t take the time in other dealerships. This dealership has class. I would recommend it to anyone.

After visiting several dealerships, Skagit Hyundai was a breath of fresh air. No pressure sales, polite, and professional. I would highly recommend and give them my business again.

I recently purchased my 2013 Hyundai Elantra Coupe from this dealership. They may have a «bait & fish» routine active, just like any other dealership that I have ever been to, but if you know what you want they are extremely helpful whenever you go in post car purchase. The guys working in the service center are so kind, and helpful. This post is more directed at the guys in the back. The guys in the front, are, like most other car salesman. Once your car is purchased, and you are taking it in for routine maintenance you will be pleasantly greeted, and taken care of throughout the life, and ownership of your vehicle.

Just bought a brand new 2013 Hyundia Elantra from Jack Carroll’s Skagit Valley Hyundai. This was my first car buying experience and I have to say both the salesman Craig Gruber and Spike, the guy who walked me through all the paperwork, were awesome. I had sent a request for information through the internet and Craig responded immediately. The entire time I was there I never felt pressured. They were patient and worked with me to get all the finances to a place where not only was I just comfortable, but I was happy. Then after all was said and done Craig still walked me through all the features of my car and synced my phone for me. I only wish they weren’t so far away!

I have wanted a Sonata ever since I have seen the new sleek body style. Last night I googled the car and it said there were 4 dealerships I could get quotes from, I checked them all. I will say that the calls I received were all very amiable and professional. I was most impressed with Ken from Carroll’s Hyundai but dealt with all of them. I got a price quote on a particular car, then after speaking to another agency I went back with a better price on a better car. They bent over backwards, I spoke to the Manager, Mike, he expressed gratitude that I came there from Bothell. Then Ken went thru the car with a fine tooth comb and there was a lot to teach me as this car had everything and I have not had one this loaded. He gave me all the time I needed.
In short, excellant service, super price, knowledgeable staff, I left excited and satisfied I bought the right car with the right terms.

Beware. High pressure sales. Spot Scam. Also watch the paperwork carefully somehow from talking to the dealer to signing the paperwork I ended up paying 900 more than the sticker cost.

If I could give this business a negative score, it would be –5. Stay away from this dealership. The old «bait and switch» routine is alive and well there.
I had been working with two sales associates for the past week to purchase an Elantra. My first visit was just to scope out the vehicle, see if it’s the right one (which it turned out was the right one for me), and the second visit was to actually make the purchase. I had decided on a manual transmission. They took down my information and made regular phone calls to me during the next week to see if I was still planning to come pick it up.
Last night I was ready to make the purchase. I phoned the dealership at 4:30 p.m. and spoke with Rob who told me that the car I wanted was on the lot. I drove from downtown Seattle all the way up to Burlington (Mount Vernon) — about a 65-​mile trip one way. When I got there, Rob told me they didn’t have the car I wanted on the lot — he had «made a mistake.» At first Rob offered to deliver the actual car I wanted to me later, but I would still have to pay for it that night. What the offer really meant was that I would pay them several thousands of dollars, leave the lot with no car and no assurance of when it will be delivered, or even if they will deliver the right one. I could just imagine the headaches I would deal with under that scenario.
I told him I wasn’t comfortable with that arrangement. He assured me they would make it all right if I would «just have a seat»; that he would work with the manager to phone other dealerships and see about an exchange. I sat at a showroom table for about 40 minutes until Rob finally came back and said he had a nice Elantra in an «automatic» transmission, and, even though it was $ 2,000 more than the manual transmission version I actually wanted, it would still be good for me because I had good credit and the payments would be small.
I got up and left the dealership, angry that they had wasted my time and had lied to me about having the car I wanted. As a footnote, they told me they had, within the past week, undergone a change in ownership. What used to be known as Skagit Valley Hyundai is now called Jack Carroll’s Skagit Hyundai. Apparently, Jack Carroll subscribes to a different kind of sales philosophy where honesty and integrity are dirty words.