Kohl’s

I love shopping at kohls. I have been to a lot of their shops and not all are the same. Some are kind of ghetto. Not the Burlington kohls. This is one of their best stores. It’s always well organized and definitely not messy. I’ve never had to deal with an overly pushy employee like at some of their other stores (trying to push the kohls credit card at you). On weekends they have plenty of registers open so the wait is not long. There’s almost always some kind of deal or sale going on. Their clothes are not the most stylish by any means but they are great for basics. I love their house stuff.

I am a fan of Kohls but I think they need a better petite section. Their petite clothing is styled for older woman, not woman in their 30s. I need clothes to wear to work but 95% of the time I can’t find anything because the styles and designs are too old for me.
I think they should have a career section. Even the Juniors section… most of their clothing is every day street clothes. It would be nice if you could find some decent career clothing there. I’ve found a few nice tops that I thought I could wear to work, but then I turned it around and saw that it was an entirely open back with just a string to hold it closed.

This is quite a busy Kohl’s as it’s understandable due to their wide selection of items and being across the mall in Burlington. The amount of items this place has is similar to the other Kohl sites we have visited so far. The layout can be a pain though as it can be quite a walk to checkout. Still, we have found and brought some inexpensive interesting items here.

I don’t particularly like department stores, but, on January 20, 2015 I wanted to buy a specific brand of luggage (IT lightweight) and only Kohl’s had it in stock. Not wanting black, as that is the color most often mistaken by others as being their suitcase, I selected the one non-​black large IT suitcase in the Burlington store, but was then helped by a wonderful sales associate (Angel, maybe, was her name) to locate another colorful IT large suitcase in the Walpole store that same night. There was a «buy one and get the second for half price» deal; the customer service employees in the Walpole store, once I showed them the sales receipt for the first suitcase I had just bought in the Burlington store, immediately allowed me to buy the second suitcase for half price with no hassle. That by itself was a pleasant surprise.
Now fast forward to today. My husband and I took these two suitcases on a 19 day trip to South America. We got back only a couple of days ago with the two suitcases, both of which had significant tears in the fabric at the edges of the suitcases; this is clearly a defect as no suitcase should be deteriorating that quickly. One suitcase also had a hard piece of metal or plastic beginning to stick out at the top edge. I brought them back to Kohl’s with the sales slip in hand, showing that the suitcases were less than a month old. With no hassle at all, they refunded the cost of the two suitcases and were extremely pleasant. While this may not seem extraordinary, I found the Kohl’s employees, both when I was searching for the suitcases as well as when I was returning them, to be 100% helpful, pleasant, and competent. Given the level of service in so many stores, maybe this really was extraordinary!

Although you can purchase strollers and car seats for a lower price online, you cannot go to the store to try them out! Such a sad disappointment… So, baby mommas and pappas, may as well cross this store off your list if you need baby gear, and head to Toys R Us!

Visiting from out of town and bought a pair of sneakers but the cashier forgot to remove security tag. When I called I was told there is nothing they can do about it unless I bring the sneakers to a Kohl’s store with the receipt. The two managers I spoke with didn’t seem sincere with their apology. It seems as if it happens often. Buyer beware of cashiers who forget to remove tags and poor management that doesn’t make sure the alarm systems are working. The alarm should have gone off when I walked out the door. The funny thing is that when you call their greeting is that they’ll exceed your expectations.

I’ve shopped @ this store approx. 10 times. I try to go during the hours when typically it’s not that busy. Yes, it’s messy in the clearance section but, part of the fun is the search. LOL All joking aside… even the clearance section wasn’t that messy. One day I was looking for bras by a certain brand in my particular size. There was an elderly sales associate who was very helpful & told me if they found my size in the brand I wanted… they would hold them for me. Which btw, they did. Other parts of the store that was not clearance… was relatively well kept.
I have been to the Kohl’s in Medford once. That store was very messy & the sales associates did not seem as helpful as the ones in Burlington. I am sympathetic to those in retail because I used to be in retail myself.

Went to this kohl’s for the first time to do some returns. Was happy to see that customer service is right in the front. Usually all the other locations i have been too have had their customer service departments in the back of the store or even the 2^nd floor. I appreciated the swiftness of the line however no one looked happy, at all. We received decent customer service and I was on my way in about 5 minutes. It was the day before Mother’s day, so when heading to check out i was expecting a long line, however I only had to wait a minute or so. My cashier was super friendly and even cracked a joke. I had passed this Kohl’s so many times and never have gone in. Glad i had the chance, it was an enjoyable experience. Hope to return soon with my kohl’s cash.

Wish they had better prices on kcups!
Burlington location is my favorite.

Whoever designed this particular Kohl’s seemed to be under the impression that the men in Burlington like to buy lots of clothes off the rack and take them immediately to the cashier, assuming they will fit perfectly. This particular Kohl’s had a huge amount of clothes. Normally, that would be a good thing. But the men’s dressing room has exactly TWO booths. So of course every man who wanted to try things on brought a large number of items to try them all at once. I don’t think I have EVER seen a line at a men’s fitting room in all my life until today.
As I was checking out, I was also unpleasantly surprised to not get Kohl’s Cash after combing the store for items I was willing to take, including a nice discount I already had, to reach the $ 50 minimum. While it is evident from the Kohl’s website and the employees with whom I discussed this in the store that evidently you don’t get them all the time, quite frankly I have gotten Kohl’s Cash EVERY time I have made a sufficiently large purchase at any Kohl’s in New Hampshire or New York. So in this case, I got my savings by returning something I had just bought. There was no hassle with that at all; Kohl’s is very good about that. If rewarding you with Kohl’s Cash depends on the sale or the location at which you are shopping, I wish they would make that a bit more obvious.
This doesn’t mean I won’t shop at Kohl’s. It just means I’m much less likely to shop at this particular one.

I received poor customer service from Karen at the register. I picked out all of my items and brought them to the register. I wasn’t allowed to use my Kohls cash 1 day before it was valid but I was told I could come back the next day. I came back the next day and they were closed. Other cashiers have made an exception before and have even let me use it a day late. If Karen had at least been friendly about it I probably wouldn’t care. I’m not sure if I’m going to make a third attempt…

Holy freaking busy. And every walk of life can be found crammed between these four walls. Travel out of your way and find another one… believe me, it’ll be worth it to not be walking into people at every single turn.

Just wanted to say that I dont think the ‘new’ remodel of the store is going to make it any better. Too much suburbia in one location… lol
Would be nice if there were signs n the store showing you the new layout. I had two couples ask ME when i was in the store if I knew where the ‘XYA department was now’. weird.

I like this Kohl’s. A great replacement for all the old Leachmere’s and Bradlee’s in the area. Kohls sells clothes, toys, kitchen gadgets, etc. It’s a great store for looking or buying. Give it a shot for sure!!!

This building has always housed kind of the low-​end of discount department stores — Bradlees, Ames, and now Kohl’s.
Kohl’s has tried to become more upscale in the past half-​decade, bringing in designer and celebrity names like Vera Wang (her «Simply Vera» line) and Daisy Fuentes, and expanding their ranges of mid-​range designers like Candie’s, Levi, and Chaps. They’ve sort of succeeded in their efforts. The overall quality and style of their clothes has improved.
But it’s still messy and extremely unorganised in every possible way a store could be messy and unorganised. People who work there — if you can find them — are either helpful, bitter, surly, or bossy depending on their age and gender. No one cares if you take thirty-​five things into the dressing room instead of five (guilty), but they also don’t care if a small child is in the dressing room throwing Cheez-​Its everywhere either.
I’m a clearance rack girl, and I got some great things today. A few really pretty wardrobe staples that have been on my list for a while (particularly fond of the white blouse with ruffle & french cuffs and the khaki short shorts) and many badly-​needed bras (cute, sexy, *and* utilitarian ones) with an average cost of just under $ 5, a couple bra & pantie sets at around $ 8 each, and several pairs of underwear at an average of about $ 1.50 each. Minus the 15% discount I got for using a Kohl’s card with their current store-​wide sale (thanks for doing that in exchange for cash, Mom).
I’ll go back to this store again. In fact I’ll be going back tomorrow, to pick up at least one of the three bras I put on hold to consider overnight. But sorry Kohl’s, while you’ve succeeded in reinventing what you sell — the environment of your store, your staff, and your customers still make you low-​end.

Good store for the occasional sale on necessities. White shirts, ties, shoes for work. Otherwise, it’s nothing special. The store is many times unfortunately a bit of a mess. That’s more due to a lot of incredibly thoughtless people that could care less about the fact that someone else has to clean up after them. God forbid those same people have already had children. And many have. And they’re terrible role models.
Aside from being a bit understaffed, and being unremarkable otherwise, it’s not a bad place to go to to find some rather random things. I recently found a small shoe rack there that to my surprise was on sale from 35 $ down to only 11 $. Little deals like that on stuff make me go back.