Lynch GM Superstore

Re: their $ 5 Car Wash… You might as well throw your money out the window! My new minivan was filthy after Friday’s slippery roads and salt buildup, so I took it through the cheap car wash yesterday only to find most of the salt didn’t wash off! Since I had built up a relationship with the salesperson at Lynch, I decided to text them and let them know. Sales person encouraged me to contact Lynch directly, but really what would I say? Change out your soft cloth brushes? No thanks! Save your money and go to Quiktrip that’s just down the road.

Their listing are all at the very top of the NADA list prices, and way (WAY!) above the KBB list prices. It seems like they are relying on customers not doing any serious research.
The vehicle that I was looking at had been washed, but the detailing was half-​assed (the carpet under and between the seats was still covered in dirt, salt and gunk, the spare tire compartment was a mess) and they hadn’t even recharged the diesel exhaust fluid (DEF)…BUT still, with a vehicle in that condition, they wanted the top very of the NADA price range for the vehicle.
Seriously, It’s like $ 10 worth of DEF, and not filling it is just plan lazy. It’s either arrogance or they plan on customers not being informed. The car was cleaned where the average person is going to look, but if you are serious about car care, you would see that they skipped stuff.
The sales staff (that I worked with) was a little lazy. Again, my guess is that the dealership is use to working with folks who haven’t done any research.
After I left I checked out the rest of their listings… The almost every one of the cars on their lot are premium priced and I really wasn’t seeing that many «excellent» condition cars while I was there.
Go in prepared or I’m sure you’re going to get 4 squared something serious.

I agree with many of the reviews that gave one star. (Oddly, most of these reviews are «not recommended) The employees at this organization think that i am coming there to pay homage to them. Customer service is absolutely non-​existent. We bought our last 3 vehicles from Lynch. I wasn’t impressed with last vehicle purchase. I am completely underwhelmed by their service department. I’ve had my current vehicle repaired there 3 times and each time I marveled at the complete incompetence of their customer service employees. I will never purchase another vehicle from them, nor will I ever buy a GM product. Good luck staying in business, Lynch.

Very disappointed with my experience here for three reasons:
1. Sold with defect: Lynch sold me a used car (2010 model with only 50k mi) with a leaking tire pressure valve and refused to fix it.
I noticed low tire pressure a few days after purchasing the car (with a warranty). Low-​pressure sensor went off every 7 – 10 days after filling, so I took it to a mechanic and had problem diagnosed.
Total cost: $ 125.
First, I called Lynch’s repair shop. After explaining the situation and that I had purchased a warranty, was treated in an extremely rude manner. The woman kept emphasizing how long the process would take IF the repair was even approved by the warranty company, and curtly told me to call my salesman.
Next, I call my hapless salesman, whose response is to tell me that he is off duty that day and his boss is not in, so there is nothing he can do to help. I spend the majority of the time with him telling me the repair shouldn’t cost $ 100+ (I saw the replacement part cost, it does cost that much). I never received a follow-​up when his boss finally did show up.
Either sales doesn’t care or they have no authority to help a customer, but either way it is difficult to polish the turd that is Lynch’s customer service.
I am now wasting $ 125+ and 2 hours of my Sat getting a pre-​existing issue fixed on a used car purchased from Lynch.
2. Sketchy pricing on warranty: for the life of me, I could not get the finance person to price the warranty without dividing the cost over the months of my loan, which with interest really obscures the actual price. Silly me, I forgot my financial calculator at home, so had to do the math in my head to attempt not to get ripped off. I had to pull teeth in order to figure out that I could flex features of the warranty (e.g., the deductible) so it wasn’t a rip-​off.
Loan rate was above market.
Whole process felt very sketchy and non-​transparent.
3. Sloppy execution: Drove car off the lot with less than a quarter tank of gas, and ALL tires were low in pressure. This is after it took 2+ hours to get all the paperwork done, i.e., they had time to take care of these details. Every other car I have purchased has come off the lot with a full tank, tires the correct pressure, etc. I didn’t check the oil or washer fluid yet, but I wouldn’t be surprised if they cut corners there too.
Beware if buying a used car from Lynch. Luckily these are all minor infractions in the grand scheme of things, but I got the sense I would have had the same treatment with a $ 1000+ repair as well. Cars are a commodity– go to a dealer that will offer decent service.

Had a great car buying experience here at Lynch recently when I bought my new Buick Regal. Our salesperson was Renee Johnson. She was a hoot! Everyone was very professional, helpful and pleasant to work with. It was worth the drive to Burlington!