Michaels

Pretty much the worst Michaels I’ve ever been to. They NEVER have anything I’m looking for. I used to be excited to go and grab new art supplies, but lately it feels like I go and they are low or out or never had it to begin with. For example; no spray bottles or bath bomb molds, no edible glitter, out of pillow inserts etc etc.
The staff is also largely unhelpful and doesn’t seem to have a good attitude. They are not trained in customer service and seem angry that customers show up.
It’s gotten to the point where I now call ahead to see if they have it and ask them to bring it to the front so I don’t have to deal with the employees anymore.

The staff is always super helpful and wicked friendly.
I was trying to find a yarn but all I had wad the wrapper of the skein (roll) I had at home. They offered scan the bar code for me to make my search faster. I didn’t ask for help they just approached me and offered. They made my visit way less stressful and so much faster do I could get on with the other things I needed to do.
That’s just one example of how helpful they are. Another is how the assistant manager spent nearly 10 min with me while I tried to figure out what to do for a project that I have been stuck on! Helpful and friendly! :)

I’ve been coming to this location for about 5 or 6 years now! I have never had a problem with the service there. Always friendly and willing to help me find something if I cannot find it. Which is not that often because I pretty much know this store inside and out! (Lol). one employee even jokingly said one time,“we are going to have to start charging you rent” which I thought was pretty funny! At least they recognize me when I come into the store.
I’m obsessed with Michaels I always have been. I love everything! They may have cheaper products like some people say but it’s like the dollar section on target! I scrapbook and I’m constantly going in there for new and exciting scrapbooking products. I also craft with friends and before our craft nights we make a pit stop here. We all love it here. I love all of their discounts! They have amazing discounts. The store used to be smaller right next to cvs so they moved it right next to Roche brothers which makes the store even bigger. So the aisles are bigger and the store is cleaner. ;)
I buy not only scrapbooking supplies there but also picture frames, candle making kits, decorative objects, Christmas items, Halloween items, and I’ve gotten wooden boxes to decorate for all of my soon to be bridesmaids. I have never had a bad experience here and I absolutely love this store even though it is a chain! They always have new and exciting craft ideas, classes and etc! Thank you for expanding this store in this location! It’s awesome!!!;)

I love Michaels stores and frequent at them given my line of work. I would not recommend this Michaels store over other area stores for a few consistent reasons. This store is smaller than other stores so it does not carry as much. The staff members are very rude, and the store is dirty and cramped. I like the products and prices of Michaels, but shop the Chelmsford store instead.

Okay, so Michaels has everything under the sun and more when it comes to crafts. You can find everything here, they also have an awesome selection of reasonably priced frames. They carry plenty of brand name items (krazy glue, sharpies, etc. you get the idea) so I come here frequently to pick up items. I would never come here without a coupon though (download the iphone app). They also have the worst customer service and people working here in the world.
Words do not describe how terrible the people are. Occasionally you meet a pleasant cashier but almost never. They are completely 100% uneducated about their store and their coupons. They work at an extremely slow pace and don’t even acknowledge your presence. If an item is on sale that does not ring up they call someone over to check the price and everyone waits and does nothing while this takes 20 minutes to happen because they can’t get a hold of someone. There is only ever one cashier open, maybe two which is ridiculous because the store is packed. They rarely take time to wrap your frames (which they have paper to) and oh the coupons. Where to begin. They do not take more than one coupon which is ridiculous as they give out so many coupons and I politely let them know I come here about 3 times a week. They have major trouble ringing up coupons, they try to tell me coupons don’t exist when I show them to them and it’s like «oh». I have never had more rude service in my life and I do everything to not be rude to them. They clearly hate their job and take it out on you, unacceptable. For example I was buying a black foam sheet and the price said $ 2.99 on the box I got it from. When it rang up as $ 6.99 I told them otherwise and they explained that only the white foam sheet was that price and the colored was more expensive. $ 4 more because one side of the board is colored? why? Of course they didn’t know. Like I said said before they have no idea what items are on sale because they never ring up and then they spend forever checking the price. To be honest you have to just stand up for yourself here and not worry about manners.
It pains me to not give a higher star rating but the service is just that bad. I have to go to the store in a particularly good mood to avoid ripping my hair out.

I had dropped off two art pieces to be custom framed before Christmas. One was an original water color, unknown artist, unknown value, but I absolutely loved it, and felt it was time to invest in a good quality frame. The other was limited edition hand-​colored etching, with a certificate of authenticity and artist’s bio on the back of the original frame. The original frame and mat on this etching was pretty hideous, and did not do the piece justice, so, as with the other piece, I felt a new frame investment was worth it, but I wanted to be sure to include the certificate and bio with the newly framed etching. The associate, who helped me pick out perfect mat-​frame combos for both pieces, suggested attaching a pocket to the back of the frame where the documents can be stuffed – a perfect solution. I left the certificate and bio with the associate because they were glued to the card stock that was part of the original frame, and the associate told me they would simply cut the documents out of the card stock. The associate noted these instructions on the receipt, a copy of which she gave me after I paid the full price for both paintings. I left Michael’s, looking forward to January 2, the estimated time for completing the projects. I received a call on January 2 (as promised) from Michael’s stating that the paintings were ready for pick up, so I drove up to Burlington on Saturday, so excited to see the finish product. The first painting (original water color) was beautiful – well done, good quality framing job. The etching was another story. The frame and mat looked great, but the pocket, and the documents it was supposed to contain, was not on the back, as promised. I pointed this out to the associate (not the original person who helped me with the order), and she, and I presume, her boss, went on a scavenger hunt looking for the documents while I stood waiting for over 30 minutes. They took apart both frames, thinking the documents were stuffed inside the frame, but they were not there. To try to compensate for this major mistake, the manager refunded me for both paintings, and offered many apologies. This doesn’t do much for my disappointment, potential future lost value of my etching, or trust in leaving my beloved art pieces with strangers. In retrospect, since these were beloved art pieces, I should have taken them to Big Picture in Belmont, where the quality and service is consistently outstanding, but I was trying to save a little dough since I knew that the combined price for both would be steep, due to the size and work. My bad for skimping on my art! You may note that I do have some positive comments about my experience prior to today (help with picking out frame, project completed on time, framing job looked as I had hoped), but losing an important part of my etching trumps this experience, hence my 1 star rating. Advice (obvious in hind sight!): go with local framing folks who know what they’re doing, and aim for 100% customer satisfaction. Go to Michael’s to buy ugly fake flowers.

A serviceable craft supply store, like most of them it’s crowded and there’s a lot of cheap junk but it’s handy and inexpensive if you have kids who like to craft. There is a good selection of craft paints and some supplies for making dollhouse furniture, cake decorating, etc… There used to be a huge selection of frames but they seem to have cut back recently. Always use a coupon for the custom framing.
The yarn is major multinational brands only, there are no high-​end yarns, and very few sewing supplies. It can be hard to find things but if you can find a staff member, they are knowledgeable.

Le sigh.
Note that this review is only for the Burlington, MA location, not the entire Michaels chain.
I still come here on a regular basis to fulfill my Pinterest addiction needs but only because it’s the only Michaels convenient to my location. The customer service just isn’t up to par still. It’s hard to find a worker to help you find something and the odd occasion that you do they give you attitude. I recently got into a minor argument with a cashier over a coupon that I seemed to understand the terms for better than her. Just stick the thing in the computer and see if it works or not! Not worth a fight over. All in all the «help» is not very helpful and certainly not jolly.
It puts a damper on my craft mojo. Boo.

Where do I begin detailing my woeful visit to the Burlington Michaels?
1. The aisles are RIDICULOUSLY overcrowded. It looks like they just received freight and dumped it all over the store. I could barely maneuver my tiny shopping cart from one aisle to the next. I know they don’t have control over what corporate tells them to display but, come on! Give a girl some breathing room while she’s trying to get her craft on!
2. The floors are filthy, the displays are covered in dust and there just seemed to be trash everywhere. Kind of like Cleveland, OH!
3. But here was the straw that broke the camel’s back… the whole reason I’m writing this review: they had ONE cashier on duty with, I kid you not, SEVEN people in line. The poor girl kept calling for help, but no one would respond. And I know there were other employees out there, because I saw them. Thank goodness my 7 month old was asleep and my toddler was behaving, because I would have walked out of the store.
Who shops with a 7 month old and toddler in tow? One of Michaels key demographics, that’s who! Burlington, get it together.

Coupon that doesn’t work until 3 pm?! I went to Michael’s Arts and Crafts in Burlington MA today at 12:30 pm, picked out my items, and then found out at the cash register that my discount coupon wasn’t good until 3:00 pm today. Are you kidding?! I understand coupons that only work on a specific day, or even the «early bird special» the day after Xmas, etc. But a coupon that starts at 3:00 pm? I will avoid shopping at Michael’s now, and will be willing to pay more for the same items to avoid this store with such a customer-​unfriendly policy. Better no coupon than one with specific time limits.

Good customer service goes a long way. I explained we did not have a printer to print out the coupon from online but I had written down the coupon code. They wouldn’t take the code but had a little coupon bag with all of their recent coupons and provided us with an extra coupon. This was great considering we were doing some wedding decorating shopping here. We were able to save a considerable amount on our bulk purchase. Other help in the store was very helpful and knew what they carried and what they did not and where it was.
Minor Gripes — The aisles were kind of crowded as this was a smaller store. Also, they didn’t carry mirrors and other things that we’ve seen in larger Michael’s stores.
Location is nice right off I-​95 with a large parking lot.

I came here after having a bad experience at another craft store… wow, what a difference. I was looking for some fake flowers or flower petals for a decoration for a party. A worker saw me looking around and offered help, she brought me right to the section and then asked what colors I was doing and offered suggestions. I got exactly what I needed and went to the register. There were two people in line, with kind of a lot of stuff and the same girl came over and took me to her register and then even gave me one of their coupons. I feel like the employees there realize that not everyone that walks in the store knows exactly what they are looking for and might need some help, like me. I know that I will definitely go back there again, and not to the other store!

Tip: This place has coupons online that you can print out and use in the store. Google image search Michael’s Coupon or something like that, and you’ll see what I mean. ALWAYS a good idea because these coupons are like 40% or 50% off!!! I used some 40% off ones last weekend and WOW it helps! I have to go back for something else and plan to use the 50% ones (just took effect these next few days). But definitely worth the while to look up these coupons and use them!!!
I was here last weekend — I needed baking supplies and they only have 1 small isle dedicated to that type of «art». I really wish the had more — but they do have a nice selection of all other kinds of art supplies — paints, plants, candles, decorations, scrapbooking, etc. Not to mention: COUPONS!!!

After furniture shopping, I stopped in Michaels, the Arts & Crafts Store, to see if they had appliqués (I’m looking for a star) that I could use to finish one of my projects. The salesperson directed me to aisle 12, where they seriously had ONE appliqué: a bird. A bird doesn’t equal a star. The shelves were picked clean and the aisle was in total disarray.
The bargain bin area, near the entrance to the store, took up way too much room and was an eyesore. To me, bargain bins should be off to the side because they’re usually a mess.
The place wasn’t too crowded except for the jewelry aisle, which was going to be my next stop. However, I never got there cuz people were blocking what I wanted to see. There’s another Michaels in Nashua, closer to where I live, and it’s a lot cleaner and more organized than the Burlington location. It affords me enough elbow room so that I can hunt around without my feeling claustrophobic.
Hint: If you need picture frames, this is a great place to go. See if you can go during advertised sales, because at that time, they’re usually 50% off.

I try my hardest to avoid places whose business plan includes selling lots and lots of plastic flowers and plants. And I don’t really like stores that have the smell of cinnamon and other herbs and spices, especially if they don’t actually sell food. But in the end, I guess I don’t mind Michael’s all that much, as it has some really good art supplies as well as some other items that I sometimes am looking for. I’d much prefer to go to Blick in Boston, but for convenience, Michael’s isn’t the worst place to go.

Don’t get me wrong. I love Michael’s stores. But unfortunately, the most miserable person in America works here.
Bitch, I’m sorry you hate your job, but if you’re going to be Frowny Mc Sadpants all fucking day, then go get a job that doesn’t involve human interaction!
The situation:
I found pirate hats.10 of them. I need them (well I’m pretty sure I don’t need them) for a gathering next weekend. They were in a section with all Halloween gear (70% off) There was a chart on the display — they were supposed to be .60 cents each or something.
Anyhow — I get up to the register with those items, and some puff paint and begin the checkout procedure.
Things that pissed me off:
1) No hi — hello — how are you today?
2) She didn’t even pick her Frowny McBitch face up to acknowledge I was a person, not a friggin alien buying something. I could have had a bloody nose & one eyeball missing and she wouldn’t know.
3) When the items started ringing up as $ 3.99 each, I asked her to double-​check the price and explained the display. She refused and basically just started voiding them. OK!!! I’m sure someone else will buy those.
Douche.

This place rocks for picture frames, random bamboo torches, beads, and your personal paint supply a la Van Gogh. I always come here to find what I need for the house. The most recent occasion involved searching for etching cream (for that personal stamp on your glassware) and left with a spray can full of snow effect for the bathroom window!