Mr. Rooter Plumbing Of Alamance County

I am absolutely appalled at the treatment I received while dealing with the Burlington branch of Mr. Rooter. At first, they are the most polite folks you’ll meet, both on the phone and in person. They will explain everything they’re doing and walk you through the process and cost step-​by-​step. Sure, the prices are a little higher than their competitors’, but you’ll feel comfortable with their extended warranties and kind demeanor. When the first procedure doesn’t entirely fix the problem, they’ll come back out, at no cost, and give it another look. That’s when they’ll realize that your issue may be something bigger, and you’ll get a new estimate. After six months of on-​again off-​again drainage from every water source in my house and over $ 1,000 of worthless repair costs, I finally began to grow suspicious when I was told that we would need to replace all of the pipes under our house and received a $ 3,500 estimate. We called in two other companies for second and third opinions. Both said that we were having the same problem, one that Mr. Rooter never mentioned, and both estimated it would cost $ 200 – 300 to fix. We went with one of the other companies, and the fix ended up costing us just over the $ 200.
Mr. Rooter is, in no uncertain terms, running a scam on its clients. Such a bold scam wouldn’t work if they didn’t present themselves so pleasantly and professionally. I feel tricked and taken advantage of, so I wanted to be sure that others were warned and could hopefully avoid my mistakes!