Sears Auto Center

We visited this place to pick an online order recently as auto parts are handled differently than Sears’ household items. Although the person was friendly, it took an unusually long time to process the order. This could be chalked up to inexperience with filling online orders but the difference in efficiency was quite apparent when compared with the main online pickup area.

*******SCAM ALERT********
This place is the worst!
Took my cr-​v there for battery, they lied and said I needed $ 600 alternator (haha).
They did work not authorized to do and refused to remove charges.
They are scam artists looking to steal your $$!!
Run the other way. Don’t get scammed.

stay far away!!! i ordered tires and made a reservation for 9am today 2 weeks ago. I get there and the guy can’t find my order, then gets the car wrong etc. Finally, I hand over the key and the guy says 2 hours. I was told 1 hour over the phone, ‘sorry you are next in line’ So am sitting for about 20 minutes and my phone rings. It is the guy at the counter calling me because my tires did not come in??? I walk up to him, talking to him on the phone, saying I a m right here, you just checked me in 20 minutes ago!!! Long story short, neveR got A CALL NOT TO COME BECAUSE MY TIRES WERE NOT IN UNTIL AFTER I WAS SEATED AND WAITING FOR THE WORK TO BE DONE I IMMEDIATELY CANCELLED MY ORDER. DONT EVER GO HERE!!!

Worst experience. They are there to rip off ur money. Front gate associates have no idea what technicians have found out. They communicate completely different compared to what technicians have found. Front desk guy will recommend u to replace almost everything even technicians have not recommended it. Also part they use wears out very quickly and they don’t take any responsibility of that. Very unprofessional and unreasonable people. I would never come again here. Find a local guy and he will advice u better to fix your car.

This place is complete waste of your time. I was told that it would take about 30 to 40 minutes to check on my car and they took more than 2 hours. Their attitude was completely careless. I am never going there again.

This place was fantastic! My husband and I are driving with our 8-​month old to visit my parents in NH. It’s only a 3-​hour drive, but we got a flat tire halfway. I looked up «tire repair» in Google and they came up. They could not have been nicer or more helpful. Our car was fixed in under an hour. We hung out at the mall next door while we waited and are back on our way now. Thank you to everyone who works there. You made a challenging experience easy to overcome.

DO NOT GO HERE… I wish I could hive them zero stars… they are by far the worst… My car was making a sound from the front wheel… The front wheel bearings of my car needed to be replaced… so I went there because it was closer… and after checking my car they said it would cost around $ 500 to do that… so i left my car there. They called 2 hrs later and told me it was the rear not front needed to replaced and it would cost me $ 900​.so i told them go ahead fix it long as it fixes the car… i wen to pick up the car next day and it was making the same sound from the front… so i called them they r like bring your car over. so i sat with their main mechanic as he was saying he has been working for 34 yrs and how he knows everything… and I told him to sit next to me so he can hear the sound… which he did and apologized and I told him what kind of diagnosis you guys run that you missed such a clear sound coming from the car… he was very apologetic. and said he would fix it next day… so I told him i paid $ 900 for something that wasn’t broken. he goes he’ll talk to his manager «Moe»…so next day I get a call from him saying the car is fixed… and i said am I getting the credit… he goes it costs the same as rear… so I talked to his manager «Moe»…telling him that your front desk manager quoted me around $ 500 for the front wheel bearings… Moe the Manager goes guys at the front desk usually don’t know anything about it… so I was like why are they quoting if they don’t know… so he said he would only take $ 100…I wanted the whole ordeal over asap… because I wasted three days and a lot of stress dealing with them so i picked up my car and left. Couldn’t believe how inept and unprofessional these guys were specially their manager Moe.

Highly recommend that anyone who cares for their safety to avoid this place at all costs. My girlfriend had all four tires replaced with brand new ones only to get a complete 0 pressure flat less than 2 hours later — WHILE SHE WAS DRIVING no less!!! I certainly hope this is an isolated incident otherwise there is a serious problem with the staff and management operating this facility. I hope Sears corporate can make good on what has been a dangerous and inconvenient experience. For someone to overlook another’s safety, especially a customer’s, is downright unacceptable.

Went to get my car brake pads fixed and they said I’d be done by 10:30… They didn’t finish my car until past 12 and fixed a tire without asking even though their policy requires them to get permission. They then got pissy with me when I said I wasn’t paying for it because it was under their warranty (which they would have known if they followed procedures and checked with me) I usually have a good experience with Sears auto when I’ve gone to other locations so not sure what happened with this one but I don’t think I’ll go back.

I have gotten tires here in the past with no issue. Normally service is excellent and I have no issues.
My husband and I went it to replace 2 tires that were in terrible shape, we were told that it would be about 2.5 hours as they needed to order the tires. We accepted that, got a call about 45 minutes later saying the car was done. We came back about 1.5 hours later and the car hadn’t been moved. We were told that they must have put it in the completed bin by mistake and the tires weren’t even in. So we were told if the tires were to be delivered they would be delivered in about 15 minutes so we waited. Our service rep said «I don’t think they are here.» He had no way of checking if the tires would be delivered that day… which if we had known we would not have had an issue with and waited around. We got no apology for the fact that they told us it was done and it wasn’t. I got a call two days later and I told them I wasn’t interested and thought that it would’ve been nice if we got an apology, his response was «no apology was needed, we didn’t have the tires, we will just return them.» and hung up on me.
This may be a case of one bad seed, as I have never had an issue with this location, but unfortunately I will never use Sears Auto again. I just don’t think a customer should be treated like that.

I ordered a rooftop carrier at
and received the email stating «your order is ready for pickup». Couldn’t have been further from the truth.
The polite older gentleman spent 25 minutes trying to bring up the order in his system, blaming their IT department. Three other guys are there, they can hear what’s happening and don’t offer any help. Finally he asks another guy who figured it out in two minutes. Then he fidgets around with the computer for five more minutes and goes out back to find it.
10 minutes, 15, 20… I ask one of the other associates if the guy is okay and if somebody could check on him. He mumbles something with a little laugh and does nothing. Then one of them tells a fat girl joke to the others while I’m standing there. I’m neither a girl or overweight, but come on, really?
Finally the older gentleman returns, all flustered, and starts fidgeting with the computer again for five minutes. I ask him if he found the item and he says that it’s stuck in the lift elevator and he can’t lift it on his own. I ask if I can help him lift it and he says that I can’t (how long would I have waited if I didn’t ask?).
Here’s the point where I tell him that I’ve been trying to be patient but I’ve been waiting almost an hour to pick up a item that was already bought and paid for on their web site. Another associate happens to be walking by and he asks this guy for help…
Flash to 20 minutes later. He returns, apologizes, and goes to close the transaction on the computer (again, I’ve already bought and paid for it online). He can’t figure it out. Asks for help from another associate who figures it out immediately. I sign, drive around back and pick it up. An hour and 20 minutes later.
Here’s the thing. The older gentleman who was trying to help was polite and genuinely trying. He just desperately needs some training. The rest of the guys in there are just horrible employees. Maybe they’re disgruntled over something, maybe they don’t like that guy for some reason, I don’t know.
Sears, it’s 2015. How are you still in business operating like this?
PS, I would expect this from teenage employees, but these are older guys!
Do yourself a favor and stay far away from this place.

I wish I could give 0 Stars. HORRIBLE, HORRIBLE EXPERIENCE. I made an appointment last January to have one tire replaced and an oil change. The appointment was at 4pm, but they started working on my car at 6:05pm (Why do they even bother doing appointments???). I told them I was going to pay out of pocket and my insurance was going to reimburse me but they needed to know why the tire was flat… I went to the back and nobody was working on my car, when I asked for the mechanic, they told me he was on smoke break and came back 15 minutes later.
When he came back I told him my insurance company wanted to know what was wrong with the tire and he said to me he didn’t know and that he wouldn’t talk to my insurance… Of course my insurance company denied the claim because the mechanic wouldn’t talk to them and didn’t know what was wrong… Ahh, when I was paying they told me the mechanic forgot to do the oil change… However, I was being charged for it.
Three weeks later, the tire that they replaced (that was under warranty) was losing pressure, I kept putting air on it until I called and made out an appointment to get it checked at 5pm, I got there and to my surprise, there was no record of my appointment (again, why do I even bother doing appointments??) When I got there they told me it was going to be a 2 hours wait, then they called me saying that I had to pay $ 157… Really??? For a tire that was less than 2 month old and still under warranty??? They don’t take responsibility or accountability for their crappy job.
Customer service sucks at this place. Employees here should be embarrassed to be working for an organization that doesn’t care about their customers.
I will never ever set a foot in this place, I rather take my business somewhere else. If this is the only place to fix my car, I would rather take public transportation for the rest of my life. I rather go to a place where customers and their time are respected even if I have to pay more… I will never go through that much aggravation again… No thank you!!!
Zero Stars!!!

This is the worst Auto service I have ever experienced. The sales staff is unprofessional and unethical. I was charged for the same part twice. I didn’t bother to go back as didn’t feel like haggling with these unethical fellows instead fee like reporting to better business bureau.
The mechanics are subpar and lazy. It took them 5 hours to do basic oil changes in my car. They don’t have all parts and it takes them hours to get parts from their supplier (NAPA Auto parts) meanwhile the customer has to wait endlessly.
Sears Auto is running this shop almost like a scam. I could have gotten done the same service at ¹⁄₃ the price in ¼ of the time at nearby mechanic. I shall not recommend this place to anyone.

I’m commenting about service from about five years ago…
I don’t understand why there are so many negative reviews on here, but then again I haven’t been there in a while because I don’t have a car at the moment.
When I was there, I had a car that was on it’s way out completely, and they didn’t charge labor or anything. Most people there were very understanding, and tried their hardest to salvage my crappy car… and they did the best they could.
I’ve been to many auto body places where it took DAYS to get simple repairs done to my car, and even more costly.
The manager is very nice, and if some of you maybe take the time to talk to the people there and give them a better understanding of what you want, what’s going on with your car, etc… they may be nicer to you. Don’t expect miracles if you’re «in and out» and complaining about waiting for 3 hours… like Amy C did. At least they have a waiting area with luxury seats and a tv…

Horrible customer service. First they notice an issue with work they recently did that’s covered under their warranty and they weren’t going to fix it until we insisted. Then I find out a bolt wasn’t put in, so my caliper is hanging off (while I was driving mind you) and they say it’s up to me to get a tow and bring it there. After they messed up in a huge way! Don’t look for answers there is no manager on dutyI do not recommend at all I wish I could give 0 stars!

JUST TERRIBLE. If I could give negative stars, I would. I got in right when they opened at 10 am last Sunday to have 1 tire replaced and all 4 tires rotated. This took them THREE HOURS. When I finally get my car back, there is an 8-​inch crack across the driver’s side windshield that was not there when I dropped it off.
When I approached the manager about my windshield, he made no apologies and no offers to investigate — he basically just tells me that they didn’t do it and even suggests that it was a preexisting crack. Worst customer service I’ve ever experienced. (UPDATE: I did get a phone call back from his manager the following day, who was at least apologetic for my experience the previous day, but they still are denying responsibility for the crack)
If not for the fact that I foolishly bought my tires from Sears last year and am now under warranty with ONLY Sears when something goes wrong, I would never step foot into a Sears Auto Center again. If you expect honest, professional, quality service, STAY AWAY FROM THIS SEARS AUTO CENTER.

Took my car in for full tire replacement, balance and alignment one Saturday morning.
Came out to be about $ 200 (after I politely pointed out that the cashier charged me for an extra service). Note this was solely for labor, I had already previously purchased tires elsewhere.
I had requested to keep the two front ties, which they obliged and even placed in large plastic bags so my trunk wouldn’t get dirty — props to that. Note it came out two hours later, slightly longer than their estimate of 1 to 1.5 hours. Also, after driving away for about a few miles, my tire pressure came on. When I got home to inspect my car, one of the pressure screws on my tire was very loose (luckily it didn’t fall off during the drive). A bit sloppy, so I would suggest taking a detailed review after bringing your car here to make sure everything is jolly good before going on your joy ride.

Absolutely terrible experience. I made an appointment for an oil change and tire rotation online the day before, during which I specified the make and model of my car. I arrived the next day to be told that the shop had to call in my oil filter and oil from Napa, since they didn’t have mine in. I then waited two hours for my oil to be changed. What is the point of making an appointment if the shop isn’t going to be ready anyway?
Insult to injury: they charged me twice what they quoted online — SEVENTY DOLLARS for an oil change and tire rotation. If I wanted to be robbed blind on routine maintenance, I’d take it to the dealership. Art least they have coffee there.

Awful, Awful, Awful…
I went there with a quite driving car for an alignment $ 74.99 but now I have to pay an extra $ 180 to my mechanic to fix my car. They took out my tires for the alignment and tire rotation and didn’t put one of the tires back correctly and left out a part causing my tire to make a noises. Who ever worked on my car left grease and marks on the inside door handle. Horrible experience
Called and went back DENIED DENIED DENIED blamed me and my car. No surprise there. The girl that works there with the tatoos horrible attitude, arguementative. Complete incompetence, no wonder Sears is doing bad, I hope they really close most or hell close all of them.

I raced here after work, just barely got in the queue, and not only did they stay late to get my tires on, they were extremely courteous and friendly even well after they should have gone home. Moreover, they went above and beyond and took care of my high idle for nothing. Best of all, the price was right on a hard-​to-​find tire.
These places are big and do get mobbed, and they can have a hard time sending everyone home feeling like they got personal attention, but for basic things like tires and batteries, they’re a solid go-​to.