The LASIK Vision Institute

Just got my procedure done via the Groupon last week. Not only was the procedure quick and easy, but my interactions with all the staff were all very friendly and straight forward.

Nice enough place, and a convenient location, but my first visit, they already messed up.
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I called for a follow up appointment. I made it clear when I called that I had my surgery done in Dallas, but was now living in New England. They made my appointment and told me I was all set.
I show up for my appointment — and they tell me I’m not «in the system». Turns out whoever I called in Burlington that day booked my appointment in DALLAS. To top it off, there was no doctor on site that day, so no one could give me a full checkup. They offered to test my vision, which was useless.
To add insult to injury, they tell me my next appointment will be an annual checkup and it will cost $ 100. I tell them no — when I bought the service I was told that was waived if I went to see my own ophthalmologist and sent the results to their office. No, they say, not if I need them to do any work or fix any issues. WHAT?! At least the $ 100 covers me for the whole year — but that’s BS. They should have made that clear up front.
So — new appointment in January. If they want to make this up to me, they know how…

I purchased a Groupon back in September for LASIK at the Providence, RI location.
I went for my consultation and Dr. McPhee indicated that since my vision was so bad I needed to proceed with the PRK surgery. This would have to take place in the Burlington, MA location with Dr. Gapara.
Overall, the staff at this location wasn’t as welcoming and friendly. They were more worried about rushing you out the door then great customer service. It’s almost like a drive-​thru service. My surgery was scheduled for 11:30 and I wasn’t called until 12:44 & then I had to wait in a room in the back. In here there was a staff member who rushed you to put on a head piece for your hair and who gave you a kit and explain everything really really fast.
I went in and lay down to get treatment. The process was really quick. Less than 10 minutes. .Again, the surgeon didn’t tell you that she was going to start working on you. She just started and I was the one asking the questions. When you are done with treatment you go back out and sit in the small waiting area they have in the back and you can hear other people walking in to the room and hearing the staff member say something completely different than what she told you. SO I would say inconsistency.
I got the PRK four days ago and my vision is still blurry. The first two days you will feel like you have a hair in your eye and pain but the medicines they give you will take care of it. I will update my review once the contact bandage is taken off and it’s been another week or so.
Overall, the customer service is alright.

I had PRK surgery and now I can see pretty clearly. I still have a slight prescription and I need to wear glasses while driving. I plan on getting an enhancement surgery. The fact that I can mostly see without glasses is why this place is getting some stars from me. They gave me a good result.
But to be blunt, they suck.
They don’t have any idea what patient care is. I went in for so many follow up appointments, and the doctor was trying to convince me that my eyesight would keep improving. I know you need to give PRK a full 6 months, but it stopped improving after less than that and my eyes are in my skull, on my body. I knew they weren’t going to improve. When we are at almost 6 months, he still tried to convince me that I’d get there after months of no improvement. Just because his (fake) peppy attitude is what we pay for I guess. Once he finally admitted that my eyesight is as good as it’s gonna get, he tried to tell me that my eyesight deteriorated a little bit… NOT TRUE. I know how well I can see. I have been wearing glasses and contacts for over 25 years. I understand blurry vision. Please don’t try to tell me how well I see/don’t see. I’m trying to se up my pre-​enhancement surgery appointments and they are giving me grief about not having a regular eye exam yet. I didn’t know I would need one at this point because THEY NEVER TOLD ME. Horrible customer service. I am only planning to go back there because I don’t have to pay for an enhancement surgery. Once I’m done with that and the follow up care, NEVER AGAIN. I will NOT recommend them to anybody else. There has to be better places to get LASIK and PRK done. Places that actually understand patient care. Patience care is necessary even for outpatient visits! This I know, since I work for the top hospitals in Boston.

I have never been happier with a purchase in my life! I had LASIK surgery through QualSight LASIK in February 2014. Immediately after surgery I could see better than before and I still wake up amazed every morning. The service, staff, and doctors were pleasant and easy to work with. I would refer everyone and anyone time and time again!!!

Just a quick update. It has been 2 years now and still have ²⁰⁄₂₀ vision with no problems.

Had my LASIK surgery done by The LASIK Vision Institute 3 years ago — my vision is better than ²⁰⁄₂₀ and I have had little to no side effects. Experience was great and affordable. Great decision to go with them! They were able to set me up with CreditCare and I was able to finance my surgery — having astigmatisms in both eyes, my procedure cost ~$ 3000. Had a several eye exams before and after surgery, felt that they had a great structure in place to track and follow my recovery. My only criticism was that I felt like in some instances I wasn’t really given more privacy. I was in a room with a few others and we were just shuffled, one by one, to have the surgery. — that could have since changed — but during that time, one lady was having her immediate post-​surgery eye exam and she was screaming saying she ‘couldn’t see’! So scary and of course, I couldn’t really see her because I didn’t have my glasses on — but I still went ahead with the procedure. Luckily, my outcome was a billion times better, but it would have been nice to not have experience pre-​surgery jitters.
Great choice! Great company! Always able to reach someone if I have to call to get fax number for annual eye fax number.
(ps — live in Leominster and was debating between here and D“Ambrosio, so glad I went with Lasik Vision Institute! Even though D’Ambrosio is just miles down the road, have had negative interactions with them for just annual eye exams and driving the 40+ miles to Burlington was definitely worth it!)

The place is very clean and professional. They were careful with the procedure and the dr was great. Yes they are very busy so expect wait. Not sure why people are such complainer here.
Just four days and my eyes are awesome. Thank you so much for the service. 24 hrs recovery! Yay

Had my PRK surgery on 1÷13÷12 (Friday the 13^th). It wasn’t so painfully as much as scarey as hell. When I was done, I went home. In pain, but not that bad. Later that night the protective contact lens fell out while I was putting in my eyedrops. I freaked out, but was able to put it back in, not well though… Called the next day and they said as long as it was back in I would be fine.

My vision did not improve overnight, not even close. After a few days I couldn’t see anything, unless it was literally an inch from my face. That continued for about 2 weeks. I started looking into more reviews and some of them started to scare me. But after about 3 weeks, litterally overnight, my vision was great.
Just had a yearly eye check up and my optomotrist said my vision was perfect. I would reccomend this surgery, but be prepared to wait to get the vision perfect.

I had my PRK surgery on 9÷13÷12. My entire first week was spent in my darkened bedroom. I had to take pain medication for the first 10 days. It is now 4 weeks since the surgery and I can still not see very well. I have gone in every week for follow up appointments and they tell me the same thing. «You must be a slow healer» — well I bought that until my last appointment when while sitting in the waiting room I overheard 3 other PRK patients talking about their experience and it was very similar to mine. FOUR WEEKS and I am still not seeing well enough that I feel comfortable driving. At NO time do they give you the REAL information on the recovery time of this operation. There is a very good reason that the waiting room for patients who have the procedure is separate from the one where the «next victims» wait.
Please do you homework, get second and third opinions and make sure they give you ALL the information. THE LASIK VISION INSTITUTE is the last place you should have Lasik or PRK surgery done.
BTW — I followed all the after care instructions to the letter.

I had my lasik surgery in Feb 2010. Let’s just say the only bad thing was the wait on the day of surgery. I guess everybody is scheduled on that day, so it’s a long waiting process. The procedure was less than 10 minutes.
I was one of the last appointments I think. So after I had the procedure done, I went home, took a PM to put me to sleep. I woke up the next morning with perfect vision! Everybody has to go for a follow up the next day, so I did see the people that were in surgery with me the night before. They told me they were in pain though because they didn’t sleep. So I guess I recommend to take the late appointment and a tylenol PM.
I honestly say it’s by far the best money I have spent so far.
I did get the lifetime enhancement plan. They did tell me that I need to have annual eye exams to prove that I was getting them every year. It’s only been a year, but I did make sure I did that. I guess normally if your vision is perfect you wouldn’t get a prescription receipt. But I made sure they gave me a copy of my eye exam. When I went to the doctor and had my eye exam. One eye was actually better than ²⁰⁄₂₀. He thought they did an excellent job considering prior to surgery i was like –800per eye.

Just an update– I can still see totally great and swimming and the day-​to-​day have been much more enjoyable! I use the natural tears maybe once or twice a day and that’s all. I stare at computers all day, so my eyes used to get dry and tired with contacts, too, so comparatively, it’s much better, actually because I don’t run the risk of ripping my contact when I rub my eyes anymore!