Wayne’s Drains

My tub drain was clogged this morning, so I called Wayne’s Drains. The answering service took my info and said I would be called back in 15 mins. I was called back in 2 minutes, and was told I could get serviced today (Sunday) and I would get a call 30 mins before the service. Within an hour my doorbell rang and it was Young Wayne himself. They examined the drain situation and used a power snake to fix the problem in 15 minutes. Great service, much appreciated.

Stop dangerously tailgating on highway in company vehicle, ass! The review is too short for Unilocal so need to type more.

The most important thing is that when they arrive your tank is full and when they leave it’s empty. Other more trivial aspects of their business could use work. Woman on the phone is friendly and helpful, guy on phone not so much, me:“can I get a $ estimate for x gallons?” Guy:“it is what it is, the driver will let u know” — not so helpful. I’m just asking ball park, $ 5 or $ 50,000? They also didn’t bother to call and let me know they couldn’t make it because it was too cold — in fairness they warned me this could happen but come on I’m just asking for a phone call guys so I can go about my day. The drivers/​drain techs are always good guys.

Called on a Saturday for a plumber b/​c my dishwasher filled up with dish soap from the garbage disposal (as I was working the sink at the same time). The nice man who called me back stated that it’s most likely that my dishwasher and my garbage disposal have a partial connection into the same drain (or something to that effect) and basically, I cannot run both at the same time and he should not come out and waste my money.
Nice people!

Took a Sunday morning shower in my basement bathroom, sewage started backing up, not a good way to start a Sunday. Called the town DPW, they jet rodded the street sewer line and told me it was a house/​service line issue. Suggested I call Wayne’s Drains.
The tech showed up in a reasonable amount of time. Asked me the last time the cast iron clean out cap was off, I replied about ten years, he replied with ‘oh’. Showed him where the clean out was, he went back outside to his truck, I went outside to work on my motorcycle, he went back in to the basement. When I joined him he was pounding on the clean out cap with a 5lb hammer and large mason chisel. ‘Hey, whoa, what are you doing? Did you even try to use a wrench to turn it off’, I said, ‘No’, he replied, ‘they never come off’, he said. ‘Really, you didn’t even try?’, I said. He not only broke the cast iron cap but he broke the fitting it threaded into.
It was a paper clog in the service and he was able to clear it with a power rooter in about 5 minutes.
The cherry on top of this hack job was then he pounded a new cast iron cap in place (destroying it) and completely destroying the threaded fitting — oh, that will be $ 50 for a new cap btw.
Total cost $ 250 for about $ 250 worth of damage to my plumbing — a Sunday special from Wayne’s Drains.
Emailed the company and got an email and call from the owners wife, she left a voicemail. I was never able to speak to her on the phone but I left a voicemail. Yes, I’d like someone to come out and repair the damage your tech caused to my plumbing. Never heard back.
Take a look at the filtered reviews, more then one mention the same type of treatment.
I highly suggest you find someone else for your clogged sewer remediation needs.

I completely agree with the other reviews. They said they would be here in 90 minutes and came within 15 when I noticed water coming in around the toilet in the basement. The technician was professional, very courteous and did a great job! We call on them every year to cut out the roots leading to the sewer.

We just moved into our house and, of course, the drain stopped up within 2 days of moving in. We «sucked it up for a week» and called Wayne’s Drains to come in this morning (Monday). Setting up the appointment was simple and they arranged to come between 8 and 9 am.
Joe and Wayne arrived at 7:45 and waited in the driveway until the pup and I returned from our walk, came inside at 7:50, cleared the drain with a smile, and were GONE before 8 am. Their prices are reasonable and they are very efficient. I was so impressed and will call them in the future if the need arises.

We had our sewage pipe backed up and they were the first set of folks I called who was able to respond. The technician came out late at night (near midnight) and fixed the problem and also helped to cleanup the mess (something I had not expected but was pleasantly surprised).
If I have any more drainage issues, I’ll definitely call them again.

ALL of my sewer was running into my basement sink and then onto the floor when that filled up… and up the pipe into my washer outlet. I mean ALL.
Called up Roto Rooter. They quoted me $ 850 to clean me out.
Called up Wayne’s Drains… they sent someone in 20 minutes and cleaned it out for $ 215.
Wayne’s Drains 1… Roto Rooter 0
And the Tech couldn’t have been nicer. I highly recommend them and I will DEFINITELY be using them again in the future.