Abra Auto Body & Glass

I hit a deer and took my car to Abra for repair. When my customer service manager asked if I had any particular concerns about the repair, I said to be sure to have a mechanic check the car out because a check engine light came on right after the accident. He said no problem. If our techs can’t do the repair we’ll take it to a local mechanic. A couple weeks later my car was ready and looked great when I picked it up. A few weeks later my car broke down on a road trip leaving me stranded on the highway several hundred miles from home. The car was towed to the nearest dealer 30 miles away. The kicker part is the dealer mechanic discovered the break down is directly related to the accident, and Abra should have fixed it. I reported the incident to my Abra service manager and I said I felt they should share some of my expenses since they missed it and caused me and my family a lot of inconvenience. He said he would call me back in a couple days after contacting the corporate office. Well, that was 2 weeks ago and the phone call never came. The repair bill was over $ 6600 and I get stranded on the side of a road because of their lousy work, and Abra shares none of the responsibility! This is totally unacceptable. :(

I have never had such wonderful customer service at a car place before. Being a woman with no idea how much things cost or how cars work I have paid for things in the past I neither needed or was over charged. I dinged my back bumper and took it in for an estimate without even an appointment. David H who works there went above and beyond. Someone give that man a raise. I will now be telling all my friends to go there and if I need any future repairs to my vehicle that is where I will go. Thanks Abra!