Simply Self Storage – Burnsville

Warning!!! If your looking for a storage facility with NO ONE to turn to when you have issues, then sign up with Simply Self Storage! I want to share my experience with those of you who are considering renting from Simply Self Storage to warn you of what you should anticipate to experience… Out of all things, I’m having issues with my AUTO Bill pay. All I want to do is set myself up for auto bill pay and not have to worry about a monthly invoice. The problem is, every month, I get a «friendly reminder» to let me know that my auto bill pay has FAILED to go through. I’ve talked to the guys at the storage facility and they always seem to «look into the issue» with no resolution. I’ve talked to the «district manager» who basically told me that I’m a liar, and it’s MY job to take care of the payments, and perhaps it’s MY BANKS fault… basically, he blamed everyone BUT himself. I explained to him that it couldn’t be me, becuase my account I signed up on their online payment system (each month that it failed on me) AND my bank account is well funded. Also, it can not be my banks fault becuase my DEBIT card seems to go through every transaction except for Simply Self Storag’s transactions. The district manager basically told me that it may be a ONE TIME incident… well…that doesn’t explain why this has happened every month for the past year! Basically, he wouldn’t give me a logical reason, and as his frustration grew, he hinted that he was going to hang up on me. I asked for their CORPORATE number… he didn’t know it… he basically said that they technically didn’t have a corporate office but he will give me the number to corporate??? That made no sense to me. He was very reluctant to give it to me untill I told him that when I had called their 800 hotline, they said that I would need to talk to the district manager (him) or someone at the office to get that number because they were simply a 3^rd party agency… He evenutally gave me the number (507)965−5684. I had called that number and it lead me to the «trainer» for Simply Self Storage… definately NOT corporate! You would think that a DISTRICT manager would have the correct number to their CORPORATE office!!! All I want to do is PAY MY BILL!!! If their auto bill pay system doesn’t work, then why even bother advertising it? Apperntly, I must be the only customer that pay’s through auto Bill pay, because the district manager claims that I’m the ONLY one who is having this issue… SO, with that said, if your an honest trustworthy person who want’s to pay your bills on time, don’t go to Simply Self storage, they don’t seem to like this type of customer.