Penn Fencing

Salesperson Matt apparently doesnt want the 20k we were prepared to spend.
Left him a voicemail in November, no return call.
Had him come out (finally) in December. Met with him about options, he measured the area: Never, ever followed up with a plan for us and an estimate.
Waste of time.

I recently had a 6ft vinyl chain link fence installed at my new home. My sales person, Sundeana was very nice. prompt and helpful. My appointment arrived within my 3 – 4 week window.
However, things went sour on installation day. The crew we had working at our home, rushed through our job in a matter of hours. The poles were barely wrapped in ties, the tension wire was 6″ high from the bottom. The slack in the fence was horrific. Around 1pm, the crew left without saying a word. We assumed that the flappy fence and partially tied wraps were due to the job not being finished. The gates were still missing, so we thought when they came to install the gates that they would finish tightening the fence.
The next day came and gone, and I had been under the impression that they would complete the fence in two consecutive days. I reached out to my sales person to see when the crew would be coming back. I was then told that the installer hurt themselves on another job, and they wouldn’t be able to come back until late the following week. I was due to leave town and I could not leave my disabled Dad home with no fence to let our dog out into the yard. I called the manager, Sallie. She had a totally different story on why they would not be able to come back until late the following week. She said that the gates were called in for our job but not created yet, and that they would not be willing to make a special trip to deliver our gates since it missed the delivery truck, and we would have to wait that week until the delivery truck made it’s round again.
I urged how unacceptable this was, and miraculously Sallie was able to get the gates to our home early that following week, which I was very thankful for. Unfortunately, my thankfulness was overshadowed by what happened next. The installers seemed to rush through the job, hanging one gate so low/​crooked that it scraped the ground and opened half way. Apparently they didn’t bother to check it, the second gate was a double gate which the pole barely went into the ground to keep it shut, because it was mounted so high. The ties around the vertical fence posts were barely «bent», and not twisted. The tension wire was 6″ from the bottom, and the fence was still flappy and loose. Within minutes of letting our dog out, he found a weak spot and was able to crawl half of his 71lb body under the fence! Ridiculous.
I reached back out to the manager, who at first was insisting that the fence should have give, and you can’t stretch a vinyl fence tight because it will distort the diamond pattern. I was told «But our installers came and squeezed you in and made another appt late, and they wrote a bad review for us over it». How is that my problem? It should’ve been done right the first time. She asked for pictures, in which I sent a few and a video of my husband who could stick his entire leg out of the fence with very little effort, due to the loose nature of the fence and the fact that the tension wire was anything but tense.
She agreed to come out herself and bring an installer that next morning. She and that installer agreed that it was wrong, and basically re-​did our fence. Everything from fixing the two gates, to re-​stretching the fence. She agreed that the tension wire was installed incorrectly as well as the lack of hog rings and that the ties were not done correctly and there were parts of the fence that were installed too high off the ground. All of this was fixed, which was great. But the fact that I had to argue and beg my way through this entire process, is unacceptable to me. The installers did such a bad job, that it’s impossible that they left feeling confident that it was hung even partially correct. They didn’t even put a Penn Fence name plate on it, probably because they didn’t want to advertise how poorly it was done.
Penn Fence is apparently understaffed, rushing through jobs, and the installers are beyond not created equal. I have had two friends use them this summer and they had great fences done right the first time. Guess I would rate their service «Hit or Miss».