Cracker Barrel Old Country Store

After spending what felt like forever saying excuse me every 30 seconds while we made the forced march around theme-​based tables piled high with the same old crap these places have been cramming into their «store» section for the past 20 years, we were finally being escorted to our table when what to my wondering eyes should appear but 9 (yes, NINE!) clean, set 4-​tops suitable for our party of 3 while we had been waiting for 45 minutes. There were also at least six clean two-​tops while elderly customers huddled amongst the nic-​nax waiting to hear their names. When I had the nerve to complain (along with others), Rachel (the child in charge) had the nerve to raise her voice to me and tell me to step aside so we didn’t spoil the other patrons «experience». Really? Well pardon me. After we were seated the store manager Daniel came to speak with us, apologized and assured us that our food would come out quickly… which it did. Sorry Daniel I still gotta give you a 1 because coming out to promise what your team should be doing anyway really wasn’t all that much. I’m not a freebie-​hunting kinda gal by nature but this was one of those times when it would have been nice to have been offered a free dessert, free drinks, or perhaps a no-​charge for my 85 year old mother in law’s meal…(seeing how she stood for 45 minutes without complaint).
Sigh…we knew better to stop but we knew we wouldn’t make another 40 miles so we did it anyway so that’s on us. But even with the rep they have for long waits this one is the worst ever. Oh — and the bathroom was grubby as well!

Food was delicious as always. Only complaint scrambled eggs were raw in middle and I found a shell. Service was awesome. Can’t wait to go back.

Went on 3÷15÷15 for a late lunch and will not return.
The customer service was terrible from the hostess to the server. The hostess didn’t smile or ask about about our day– no attempt to create a friendly/​welcoming environment.
Whitney rolled her eyes at me when I asked for more diet Coke and again when I asked for a new order of pancakes as I had asked a few questions before deciding on them and she mislead me. I placed the order based on what she told me so you would have thought she would have noticed right away they they weren’t what she said and that she would have been quick to get it corrected and apologetic– nope. I ordered 2 poached eggs and she put them though as ‘well’ huh? She didn’t ask how I wanted them– if I wanted hard boiled eggs, I would have ordered hard boiled eggs…
I asked for more napkins and you could probably guess that I never received them.
I’ve worked in customer service for 20 years including a few restaurants. I have never and would never treat a customer the way she treated me.
Based on this poor experience, I will not return and will tell everyone about this experience.
The silverware was dirty, the gift store was well stocked, the fact that the address is Hospitality Lane makes me lol.

Went there last night around 8pm. Not busy at all, no wait of course. NO tables were being biased. Tables full of trash all around us, silverware and bread ages were super dirty also.
I was given a hot freshly washed glass for my ice cold Rootbeer… Makes sense right ?
Food was fine, came out pretty quickly. Our waitress wasn’t very attentive either. Had to ask for napkins twice, even though I have 2 young children. That should have been a given. Had to ask for every refill. getting the check she never came back again. Was trying to get a soda for the road for the 3 hours of driving we had left. After an extra 5 mins we packed up.