Malibu Liquor

I have been coming there for years being a loyal customer. Today I brought back a bottle of wine that was spoiled (bought it on the same day from the store). I tried to exchange it for a bottle that was 10 dollars more but the clerk insisted I pay 15 dollar difference. Wtf? After arguing for a while the clerk exchange the wine and only charged 10 dollars plus tax (as expected). I did not expect this type of a treatment at all. Screw you guys. I will take my ass to an Albertsons store right across the road.

It’s a dive and really overpriced. But if you’re heading to the beach and want a quick bottle or beer, It’s a place to stop. If you have time, stop at Albertsons instead.

Ok I gave them another chance out of desperation, the total was $ 60.11, I literally only had $ 60.00 cash on me, the clerk would not budge and would not let the sale go through, instead I went up half a mile on Las Virgines, and actually saved $ 6.00. F these guys. Idk why they even call themselves Malibu Liquor they are in Calabasas. SMH

This must be the worst liquor store in the world. I’ve bought hundreds of dollars of wine from them and about 10% was good the rest was bad. Weird since a random placing of wine in the sun would return better odds. There must be some strange way of storing wine there or they just buy known bad wine. I would avoid this place at all costs. Additionally, the owner is a bit odd and his brother, who also works there has trouble answering even the simplest question. Stay away.

Wtf, just had the worst customer service experience of my entire life after patronizing this store for over 10 years. If there was a no star option, this would surely be the type of business that would qualify for such a grade.
I bought 2 bottles of one of my favorites, Sharffenberger bubbly here a few days ago only to find that they both had gone bad, corks wouldn’t pop and once popped the bubbly just wasn’t right, skunky and obviously either not stored right or the stuff was just from the jurassic period. When I came in the first time to get an exchange I was told by Mr. Balding Creepy guy in the cheapo leather jacket that I had to come back when the boss Ash was in, on Wednesday after 3. I showed up at 3:30 only to be told by creepy rude dude that he wouldn’t be here til 4, when I showed up for the 3^rd time at 4 he still wasn’t there and instead I had the pleasure of talking to his heavily accented garble over the phone.
When it became apparent that he wasn’t going to do the right thing and at least give me an exchange I posed the question, why on earth would I stop by here 3 times to rip him off for $ 30, it’s not worth the money it’s all about integrity and PRINCIPAL. He retorted that he could only accept the return if the bottles were still full. I asked him if he had ever tried to jam a champagne cork back into a bottle? He then asked me why I opened the 2^nd bottle… Because I bought the champagne to drink it and celebrate with friends while I was visiting my home town?
Synopsis? I ended up being hung up on by the owner. Malibu liquor, shame on you, you’re terrible business people and you just lost my business and the business of my family and friends for eternity, I hope the $ 30 is worth losing a considerable amount of business going forward. Besides, your distributor would have refunded you. Ya jerks (obviously you deserve more colorful language to describe your character but I’d rather have this up here forever than risk having it deleted for the use of expletives).

The guy behind the counter is just a LEEEETLE creepy, but other than that– it’s got a pretty good selection of drinks (both alcoholic and non alcoholic).
Beware when walking in that you don’t stumble into one of the many randomly placed wine racks… could be trouble.