Playground Warehouse

We had a wonderful experience at Playground Warehouse and ended up with a backyard the kids are excited to head out and play in. It was so nice to be able to try out trampolines and to deal with a real person in the showroom instead of buying online. And, they successfully got everything in place in time for a last minute birthday surprise!

I purchased a playground from here and one of the main bolts to the frame was going through a board with a knot in it, after a couple weeks it kept getting more and more loose, I called playground warehouse and they said they could not do anything about it because knots are natural, even though it is making the play set very unsafe, I will be filing a complaint with the BBB, Very bad customer service, I even spoke to the owner who is very rude. BEWARE!

We just purchased a trampoline that was a big investment for our family. So far so good! Really easy purchase. Answered all our questions. Delivered on time. Great customer service! Impressive! My son is thrilled with the bounce and we are happy with the quality and ease of delivery and installation.

Just this past weekend we had our playground installed for our kids. The quality is quite impressive, and the installation team was very professional and worked with me to customize the configuration to better fit our limited space. James at the warehouse was very informative and helped me pick the best solution for our backyard. The kids are thrilled to have their very own play space.

I made an appointment a month in advance for a safety inspection of our play set. They took a $ 100 payment in advance and never showed up for the appointment. They are closed on Wednesdays when the appointment was scheduled for so I couldn’t even reach anyone to see why they didn’t show. I am hoping that they will issue a refund since they did not provide the service that they accepted payment for.

We bought a Springfree trampoline from them, paid extra for them to do the installation and delivery, and were very eager to have our kids use it. About a month after we got it the trampoline broke, bars were bending and popping through the mesh, which could be very dangerous and cause an injury. We called Playground Warehouse and they told us to go through the manufacturer and file a claim on the warranty. After doing that they would come back and replace the broken bars. We called them several times and they promised to have the installer return to fix it and never did. Our kids can not use this $ 2000 trampoline and we have had to call again after waiting weeks now for a phone call, it still has not happened. Poor customer service and follow-​up, such a big disappointment.