Toys R Us

This store doesn’t check what comes in boxes when things are being returned and they just throw it back on the shelf. We purchased a $ 200 stroller as a gift for a baby shower and got to the car and inside the box was a used stroller. Upon going back into the store, the assistant manager, Salvador who said he was acting manager but had «no power to do returns over $ 100» decided that he didn’t want to return it because it was used. LOL! BS… why would anyone not have authority to make it right? $ 100 is nothing. Even the employee said they don’t always check the returns and he’s seen that box prior in returns so that’s probably what had happened. Luckily corporate Toys R Us made Salvador return the piece of crap used stroller we bought. I’m glad the girl at the Yuma store was cool and called corporate for us. The guy hid when my husband went to return the thing. No balls whatsoever and he should be ashamed. He’s upset about this review and messaged me calling me a «bitch.» That I am. Thank you Salvador :)