Cocula Restaurant

A 15% gratuity is charged for parties of 6 or more or «if you stay too long». That’s the explanation our server gave us when we, a party of 4, questioned the gratuity charge on our $ 120.00 bill. Granted, all in all, by the time our full party was present, enjoyed dinner and drinks, opened birthday and Christmas presents, had coffee, we easily clocked in 3 to 4 hours. It was a weeknight and there were plenty of open tables the whole time we were there. We used to frequent Coculas on a monthly basis until they changed their Margaritas a few years ago. We went back for «old times sake» and because the huachinango is still a favorite. On this last and final visit, we also discovered that Flan is now their only dessert option– not everybody is a fan. We have definitely stayed too long.

Coculo’s used to be one of my favorite places in the area. It has changed they need to tighten up how they run there restaurant. Fresh food and good service go hand in hand with a good reputation. I posted a picture of one of there tacos I got today. They were very small and the side of guacamole was not fresh or flavorful. Sorry for Coculos but your down graded to ave 3 stars time to get it together! Your business depends on it

A little disappointed, ordered a Burrito suizo n was advised if I didnt order the whole meal w rice n beans they would not melt cheese on my burrito.. what!!!#
They took the plate back n just melted cheese in microwave n brought back…
wth!!! Where the sause n melted cheese… ???
I guess this must not be a real mexican restaurant they must google ways to serve a Burrito Suizo they authentic way not taco bell style… we pay for what we ask …
Not happy at all…

I feel terrible. I came to eat dinner with my family. The chilaquiles had a hair cooked into it. As I pulled it from my mouth the chips and egg was completely intertwined. To make matters worse, it took the server a good 15 minutes to check in. She sat at a small table near the kitchen eating chips. When I showed her what happened, she seemed frustrated and asked me what I wanted her to do. She never once appoligize or showed empathy, just frustration. I did not eat dinner because my family finished by the time she came around.

If I could I would give zero stars. Staff very rude owner even worse. If you order a side of guacamole they don’t tell you that it’s $ 7.99! You only notice this when you review the bill. When you ask them about it all they tell you is that’s the price. A side should cost $ 1.00−2.00. The same situation happened to another customer while I was there. While the other customer was leaving I asked if they had a similar experience. They also did. The owner saw me talking to the other customer about the guacamole issue and walked over while I was eating and started to yell at me. He said that I should not talk to his customers. I tried to explain that we both had similar concerns and that he should do something to fix that. He didn’t care very much. Then one of the rude waitress said he’s the boss and he can say what he wants. I replied your wrong, I’m the boss because I pay for the food, service, and even her salary. If customers aren’t happy then eventually there will be no way for your «boss» to pay your salary and keep the place open. I left quickly and advise anyone NOT TO EVER EAT HERE.

I have never had more horrible service in my entire life, place was near empty and had to wait 20 minutes to even get waited on, then we asked for lemonade and got some frozen drink which my husband and I could not drink, it was horrible and I ordered the fahita plate and it was too spicy, when I told the manager, she said” Oh well, pay your bill. so I basically had water and rice and paid for an entire meal that I could not even eat. When I called the manager the next day, all he did was apologize, never again.

I have always loved this place until recently. As usual when you see a new menu in a restaurant you know the prices have gone up. Well in this case the prices sky rocketed. Not only that the quality of food went down. I’ve always loved the rice and beans. They changed the rice which is extremely bland and the beans tasted watered down. I had a steak Torta that hardly had any steak on it. I sure hope I caught them on a few bad days. But it’s going to be a very long time before I go back.

I have been going to this place for the last 20 years with my family. All I remember about it back then was my dad tricking me into biting into the giant raw jalapenos that come with each entrée. Now though, I can tell you that the food at this restaurant is AMAZING and AUTHENTIC. The service could stand to be a little bit better, but that can usually be worked around by ordering a pitcher of your drink so the server never really needs to come back. If you want the best authentic Mexican in the Chicagoland area (and I live downtown) go to Cocula.

I’ve been here way too many times always giving this place the benefit of the doubt but the service always disappoints. If I’m paying 100+ I’m doing it for the food and the service. They always take forever and never come back to check on you nor bring you the check, you have to ask and when you do, there’s not one waitress that feels unbothered by it. There’s never any music in the background unless there’s that dj there. How awkward I can hear everyone’s conversations. I don’t think I’m expecting too much from a Mexican restaurant in calumet city with Chicago prices.

The salsa here is the best in town! The food is always good, and consistent; I haven’t had a bad experience here yet.

Fresh chips and salsa all day. Their steak tacos are tender and they are very generous with their portions. The restaurant has a nice ambiance, waitresses are nice mostly. The always have specials going. Not really crowded which adds to the flow of service. Delicious food

One of my fave next places to eat at. Having a father that is a chef and can really throw down in the kitchen, it’s hard for me to really enjoy a nice Mexican meal out. But they have the best carne asada dinner and their liquados are awesome! The service is fast and the waitress’ are fairly nice, for the most part!

From the out side this place has very Nice Curb appeal, The inside is filed with Mexican Heritage. The Food is Authentic Mexican but the booths are Poorly arrange, they are to far from the table which make it a Lil uncomfortable while trying to Njoy your Dinner the Circus is a little flat but the Food is Delicias.

there were 10 of us in a party this sunday evening in which 6 were kids and 4 were adults. the service was quite slow and not on point. we even asked a question to 1 lay & she didnt even speak english. i dont have a problem with her not speaking english, but dont have her working on the floor of the restaurant were the customers can talk to her since she cant respond. i ordered a skirt steak in red sauce and it was good but the beans nor rice were good. they just didnt have a good flavor to them like ive had at other mexican restaurants. there are a bunch of restaurants in this area so i would not recommend this one.

This place is awful! Slow service, non friendly staff. I didn’t like how my fish was cooked… and was told that I could order something else… but would be charged for the fish… which is one of the highest priced items. They don’t even have fresh jalepeno Chiles. …I ordered a grilled jalapeño and got jarred chiles. My husband’s milanese torts was terrible. We had 12 people in our party. …took an hour and half to get our food. I decided not to order a replacement for the fish since the waitress took 15 minutes after I sent the fish back to get my new order. We were told that we still had to pay for my fish that I took two bites of. We will never come back here again. You shouldn’t either!

Staff is friendly and towel service is a big plus. There is free 2 hour parking in the nearby heated garage if you get your ticket validated. So far, it has been a really good experience but I hope they maintain the facility as time passes.

I went here on Cinco de Mayo because I just wanted some light, authentic Mexican food. The atmosphere was cozy and very busy. The staff seemed very friendly.
I ordered the tacos-​chicken and steak. All meals automatically come with chips and dip. The salsa was very tasty. The tacos– especially the steak tacos were phenomenal. Very delicious.
As a pre-​birthday celebration, my family & I ordered strawberry margaritas! They were good– the liquor in them seemed fairly strong. Overall, this being my second time there, this is a good place, with good prices! Check it out!

There food was okay. It wasn’t the best Mexican food I have ever had but it was just, okay.
Their horchata had way too much cinnamon in it. It was hard to drink!

I am very picky when it comes to Mexican food, it has to be authentic and I was very impressed with this place. They have the best steak tacos ever, the meat was seasoned to perfection & the tostadas were piled high with everything, yeah it gets a little messy when eating it but it was so good I didn’t care… I’ll definitely be back!

One of the best Mexican food places you will ever go to! It’s the real deal when it comes to authentic Mexican food. All the ingredients are fresh even the seafood dishes, which impressed me! It’s consistent across the board as far as service and food quality! HIGHLY recommend this place! Very family friendly, you can hear music, laughter, sometimes even a mariachi band! The drinks are well worth the money and strong so if you want a really good margarita this is the place!