Ntb-National Tire & Battery

I purchased the wheel alignment package which I thought was a good value. You get the wheels aligned for up to a year. Since I drive my car for a living I need to have the car running good. I recently had some front suspension work done on the car (not here as they are way overpriced) however I had the front end aligned a few times after the work was done. Most recently I took the car back after having it aligned because it still wasn’t aligned right and had a oil change. They said they aligned it again. The oil change is a good value. $ 19.99 plus $ 3.00 disposal fee. I got the car back and it still didn’t feel right. I took it to the NTB in Merrillville where the proceeded to tell me that I needed a tie rod. That’s funny. That’s exactly the front suspension work I had done on the car earlier this month. I took it back to Calumet City where I was then told on my last visit there it was in there records that I needed tie rods. If that was the case how were they able to align it as they said they did? Not only did they not align it (even though they said they did), my tires wore out and they wouldn’t honor the guarantee on tires I bought from them. I had enough of their inexperienced mechanics and took it to Pat’s Frame and Axle in Griffith. He said the alignment was way off and for $ 50 it was done right.
I also agree with the other reviewers. The online appointment is a joke. It’s only a drop off time. I would make the appointment for a certain time and was told it would be done in a couple of hours. Pat’s had me in and out in a half hour.
I’ll never deal with NTB again. I’ll pay a little extra for an oil change.

Jim service advisor at NTB Calumet City was great! Love the Sunday hours!
Fast Service and good prices!

jose and the entire staff were great

I purchased an oil change online and made an appointment. I arrived 20 mins earlier and was told there would be a two hour wait. I left and came back three days later. I called two hours before I came in. I was told to park in front of the service garage entrance. An employee was backing an SUV off the ramp inside the service area. Instead of driving the car out through the exit, he backed the car through the entrance, with my car in plain view, and hit my car. The employee exited the vehicle and walked off possibly in fear. Other servicemen checked out my car and the SUV. Luckily there was no damage. I moved my car and went inside the customer area. No other customers were inside. An employee was talking on the phone with a customer and several people started to walk in. After the phone call, he helped three customers who came after me. By the time I was helped, I was told that there would be a two and a half hour wait to get my car serviced. I was beyond pissed and in disbelief. I left and went to Jiffy Lube and in 20 mins I was out. The extra $ 20 I had to pay for an oil change was worth it. I’ve never been to NTB and hoped things would go great since prices were reasonable. But that just equals poor customer service. It just may be the River Oaks center I went to. That center gives NTB a bad rep. I would not recommend this company to anyone. I am sorry that I had to experience this.

After having the worst of luck with my car for the week, it was topped off by a flat on I-​94. I asked the tow truck driver to take me to NTB only because it was the only place I could think of. Jim/​Jimmy told me it would be $ 19.99 if he could fix it. Well after almost 2 hours in the waiting room with two old women constantly complaining about the wait, and an old man dressed in more leather than I’ve ever seen on anything other than a cow, Nope — he couldn’t fix it. However, He gave me a great deal to replace the tire and on the insurance. He was genuine and wasn’t just out for cash. That’s how you get repeat business.

I took my car there and got a quote on a set of tires… Sam’s club was cheaper for a different tire, so I got in my car and was about to leave, when the manager came out and offered to beat Sam’s price and use a better tire (Yokos) because this NTB didn’t have the same tire. I agreed to his offer, was in and out quickly and felt like this guy earned my business. Cost me around $ 500 for all four tires. Pretty good price.