Starbucks

This used to be my spot. The drive thru barista Jeremy kept me coming bc he always hooked my drinks up and if they were out of something then he made sure I still left there with a smile. Until that one day Jeremy wasn’t there smh and I left with a gnat in my passion tango tea lemonade instead! How turned off was I! Sad to let this place go and leave behind such a great Barista! I think I need to bring him over to my new location!

I love this location. They always make my coffee right a little busy at times. But I always wait.

I kick myself for never catching his name, but there’s a drive thru barista who will make you just as happy as whatever you just ordered. I’ve never had any major problem here, but their parking situation and drive thru lane is poorly planned which is why I couldn’t give the full five stars. The service and fare is perfection though.

Staff here are super friendly, even compared to other Starbucks which are usually excellent to begin with.
Has a good number of high-​top tables which I prefer over the lower stuff, which this place has too of course.
An all-​around solid Starbucks.

I ordered my drink at the Abe Lincoln travel plaza. Paid with my Starbucks card. 319 124 was the receipt number. Cortney made my drink (at least that was the name on the receipt) and forgot to add the whip cream. No big deal. I mentioned it. She took the cup back and added the whipped cream and then smashed a flat lid on the drink causing several ounces of the drink to spill over. She cleaned off the cup and handed it to me. I inquired why she used the flat lid. Explained I always order this and get a domed lid. She said we don’t do that here. The manager was nearby, he said they could remake it. I said that would be fine handed the drink back. She pulled the lid. Added a little more whip and placed a domed lid on and returned it. At this point I was finished trying to get the drink made as I ordered it and just left with what she gave me. So I paid for a vente and walked away with the equivalent of a grande. On top of which it doesn’t taste right to me. I’m not the type to complain. This is the first time I’ve really been disappointed which says a lot considering the hundreds of drinks I have purchased over the years. I have attempted to contact customer service at this location via the email on the receipt. Have emailed 4 times zero response.

I was actually quite surprised with this Starbucks. Given the area, it was actually quite a nice location. The drive thru is on the right side which is different, but I’ve seen it before. The people were friendly and the drink came quick. Just be careful driving around the corner. There are huge yellow poles that are right in front and easy to hit if you’re not careful.

I will not step foot in this Starbucks ever again! I tried to make the store manager aware that the last time I went through the drive thru, I was charged 3 times for a grande pike place, which I have been ordering almost daily since the store opened. I was shocked myself to see this but I thought that maybe I was making them aware of a computer glitch or something that happened that day. Well Demetrius apparently has not had any customer service or management experience because the his 1^st reaction was, «I am not clear on how that can happen and I had no overages this week on my registers», he said. I said, «You wouldn’t because it would be like charging for 3 cups of coffee! He said Oh and still didn’t apologize for this happening or offering any solution after I showed him the statement from my bank. So I just said no big deal. I just wanted to let you know this happened. He said thanks for letting me know. He did ask me if I had the card that was used but then said he really couldn’t wrap his head around how this happened, as if I was making it up, and told me to call the 800#. I then ordered a coffee he took my card and charged me. I went over to put cream in my coffee and that’s when I overheard him talking to his crew saying, If it was no big deal then why did she bring it up. People will do anything to get a free cup of coffee. When I heard this I went back over and I said I don’t have to get a free cup of coffee. I told him he sucks as a manager and he needed more training in customer service because he should have offered me a free cup for my trouble even if he felt some kinda way. I let him know I am a shareholder of Starbucks stock and I would make sure everyone knows how he treats his customers. I called the hotline to report him. Not sure what they can do but at least they and others will know about. Thank you Unilocal for giving ill treated customers this platform!

I’m addicted to their cold coffee drinks! Summer, winter it doesn’t matter. I always order the same thing. They are very happy people.

excellent customer service… i was pleasantly surprised out and about in the river oaks sopping center… has to get revved up with matcha frapp. the bathroom was very clean and with hot water, unlike the starbucks in west los angeles that has all the rich ppl takng their biggest craps in before going home and the staff barely pays attn.

Always a good trip here. The drinks are always on point. Never tooo hot as some places can be such as McDonalds. The baristas are always patient when I customize my drink as well. I would give this particular starbucks five stars if they had a much more convenient drive thru. I feel like it takes a lil patience sometimes because with the other businesses in the same strip, the line of the drive thru tends to be in the way of other shoppers in the area. I feel starbucks itself should be placed in an area without other stores. Other than that, they are pretty fast, clean and patient with customers. They do take credit cards and you can also sit in.

I had an outstanding experience here. Admittedly, it was just the drive thru but it was just that extra something from the guy at the window.
When I placed my order the man was super friendly and asked nice follow up questions.
When I came around to get my drink and OK, I admit it, a chocolate croissant as well, he was super personable.
We got into a discussion about teaching and he told me he wants to be a teacher for his future profession. He will be a super teacher, he just has that something extra that he brings with him to his job.
Great coffee, order filled correctly and a barista who reaffirmed my faith in the future of education.
Now that’s quite a cup of java!

Seriously, I cannot even believe these people. I get an email from Starbucks for a free breakfast sandwich. I go to get my sandwich, and I show the barista my email like it tells me to in the email. She asks me for my Starbucks card. What card?! I have no clue what card I need. Then she asks me to see my app. I tell her I deleted the app. She says she can’t ring it up without a Starbucks app. She says I need to have a Starbucks account. Um, OBVIOUSLY I have a Starbucks account as I received and email from Starbucks for the stupid breakfast sandwich! She called a manager over and they just stared at me saying they’re not going to do anything without the app. I told them I HAD the app but I took it off my phone so I could have more memory. They just looked at me like I’m stupid and said they can’t use the coupon. Really?! So, you’re going to send me an email and then tell me I can’t use it.
This is the most ridiculous thing I’ve ever experienced. Kiss my ass, Starbucks.

I usually come here about 5−10minutes before closing. I don’t know why, but that tends to be when my craving kicks in. You know when people tend to be really irritated it seems in the morning and evening? Well, at this location, they aren’t. They’ve always been very nice. Always get my order right and my drink always taste sooooooo d*mn delicious! Mocha frappuccino with caramel in it. Aaaaaaaaaaaaaa!

Love my coffee! The people here are great. This is a great stop after dropping the kids off to school to catch up with my friends.

Love it’s close by, near the mall and lots of stores. Clean, in and outdoors. Patio outside. Located in small busy plaza and parking lot is busy and small but with convenient parking on the side entering from the mall parking lot. Great customer service! Highly recommended!!! For chilly cold days, a Venti Chai Tea Latte with Soy Milk is the best. Venti Caramel Frappuccino with double shot of espresso is my all year round #TOP OF THE TOP # my fave

Love love love this Starbucks. Been coming here for years. Drinks are perfect ever time and the service here is outstanding. Baristas appear to love their jobs and always appreciate my patronage. Please keep up the good work.

Always good to get your coffee here, because the staff here are pretty much the best staff ever they make sure you are ordering the right stuff even offering suggestions to try something new.
This place is great for college students that need to study for their classes. Book clubs are always welcomed as long as they don’t take up space for the next person. They dont just sale coffe they are also serving fruits, vegetables and sandwiches as well. My favorite has always been the apple caramel spice
(Steamed, freshly pressed apple juice and cinnamon syrup. Topped with sweetened whipped cream and caramel drizzle) It may have a lot of calories, but it makes my day!

I was here earlier today and it was a pleasant experience.
The hot cocoa was delicious and served up in a relatively short time.
This location has high traffic and the store is rather long and narrow.
This is located adjacent to what appears to a now defunct River Oaks Malls. The parking is fantastic.
The only complaint that I have – and I believe a legitimate reason – is that the door to the men’s room will not properly shut. It appears that the hinges are askew.

Yes, Starbucks is expensive. However, I’ve come to except that you have to dish out the cash, for good quality (and tasty) things.
The Skinny Vanilla Latte, is one of my favs. Plus, I can feel less guilty (about the calories) when I’m drinking it. Ha!
Mocha Soy Lattes; Chai Tea (with no hot water!); Birthday Cake Pops and the Cheese Danish are also some of my favorites. Of course, I don’t consume these all at the same time. Then I’d be broke.

A good morning starts with some sort of caffeine. A great morning starts with zipping in a drive thru, and getting a triple grande white mocha — no whip cream.
I love when I have enough time to stop for Starbucks and this location is my favorite. The drive thru is extra efficient. Plus everyone who works here is friendly and remembers to give me a sleeve and a stopper (you know the green stick that keeps your drink warm). It is also the most consistent in terms of drink quality. I don’t get to the end and have to endure an overly sweet gulp. The flavors are evenly distributed throughout the drink and I appreciate that!