Cmh Centers For Family Health

The medical staff here has been way above average on the multiple visits I have made to this facility, however the administrative staff has proven lees than efficient, and dishonest on at least one occasion, for which I never received the call back from management to explain or apologize for. Honesty and professionalism in a medical administrative environment is as important to me as the care, so I am lowering what would have been a 5 star review to a 2.

I saw Marc Wright, DO in urgent care. He was quick, precise and professional. The urgent care had over 9 patients waiting and he managed the workload with care and compassion.
His attention to detail diagnosed me more accurately than other doctors over the past year. This has allowed me to gain insight into a mysterious condition I was being treated for by my primary care doctor.
I want to say many urgent cares are understaffed and overworked, this office is no different. The people and their behavior made my visit worth the 32 min wait.
Thank you.

I have had to go here about 5 times in the last 3−3÷12 years. It can be very busy sometimes but so is every urgent care. I was seen by different doctors and each one was thorough, kind and professional. The facility is clean (no cobwebs, dustballs) and they provide hand disinfectant and tisses. The clerks up front are fine. Sometimes it took a while to be seen, sometimes it was very quick. I never felt rushed or that the doctors are «pill pushers». I would recommend.

Do yourself a favor… Do not waste your time coming here. I went in for blood work and they lost my test results. They didn’t forget to send me a bill though. I should have checked the reviews before coming to this place.

I switched to this clinic from the Saviers (Oxnard) location after only one visit. It is almost criminal the difference in the quality of care between the two CMH clinics that take the same insurance and charge the same, I see the same MD, who I really like. I am willing to drive to Camarillo, and I hate to drive.
This clinic is cleaner and quieter, the staff are very pleasant.
I have to make an appointment 2 – 3 weeks out but if I am ill or need care they get me in with an RNP or a PA the same day. The wait in the office can be a bit but not near as long as in Oxnard
I had my «Well Woman» visit with a Nurse-​Midwife that I adored. She was so helpful and interested in being helpful. She did a lot more than just pulling out a prescription pad. I left feeling great about my self, my marriage and my lady-​parts and she gave me some great tips on «sexual health».

A dreadful and sorry excuse of a place for medical care.
The front desk staff are rude and will completely ignore you until they can be bothered checking you in. I also witnessed them treat a patient that was in distress with contempt and irritation.
Doctor gave me a curt 15 min appointment and never followed up with results from my MRI. If you are going for a blood test, make sure you go well before 8am. Apparently they send the second blood collector home at 8am even when it’s clear that it is a busy time and patients are still waiting. I waited an hour from 8−9am.
Trying to pay my bill over the phone has been troublesome and they close their office at 4pm. There is no way to pay your bill online.
I have changed to a difference practice in Thousand Oaks and will not be back.

I am a registered nurse and as a professional in the field I have a clue about patient privacy, and the rules that cover it in California. Unfortunately the front desk staff at this facility don’t. The front desk staff sit behind bank teller glass with a small opening for voice communication. They ask each patient why they are there, and occasionally further details, requiring the patient to speak loud enough for them to hear the answer. This has the added benefit of informing everyone in the waiting room of your private information

I visited this office twice, for my previous doctor had moved out of the area. When I received the bill, it showed two charges for a «facility fee» of $ 38, on top of the regular bill. That’s $ 76 more than any other doctor’s office. Neither Blue Anthem nor CMH clinics tell you upfront about this charge. I’ll never go back again.

Consistently requested my labs. I have an appointment tomorrow with a specialist outside of the CMH group. Called earlier today to have labs ready. They can’t do that, you have to come in. Came straight here. It’s 5:03 & they gave me a very hard time. Asked me to come back tomorrow. I have an appointment tomorrow. Then they said they want to charge me for my personal lab results. I have requested results after ever lab test & I’ve never received them. Now I need them & I’m expected to pay for my medical records. This office is a joke. If you expect decent care, this is not the place for you.

I should have read the reviews before I visited this Center for Family Health. I was having a problem with shin splints and looking for a primary care doctor.
After some research, I selected Dr. Whatley, called to make an appointment, and couldn’t get seen for two weeks. Ok, the place is busy and the doctor is in high demand. I can understand that.
The day before my appointment, I received a call confirming my appointment at 8:55am (though it was scheduled for 9:15am). I asked why it was earlier than the time I had set and was told that as a new patient, I needed to come in earlier to fill out paperwork. Makes sense. Less than 20 minutes later, I received another call confirming my appointment for 9:15am. When I said I had already received confirmation and that I was expected to be in 20 minutes earlier than my scheduled time, the lady seemed surprised that I had already been contacted and that yes, I was to come at 8:55am and not 9:15am. Clearly, communication is not their strong point.
The day of the appointment, I arrived 20 minutes early as requested and stood in front of the receptionist’s window. For TEN minutes, she completely ignored me even though she was sitting right there and no one was in front of me. She was not on the phone and did not acknowledge my presence until I finally sat down. I felt like I was an imposition even though I had a scheduled appointment. I was handed the paperwork, asked for my insurance card, and told payment was due upfront. Done, done, done.
Then I was told about the Community Link portal to access medical records and would I like to sign up for this. I did, so I was given a PIN and the website in order to enroll and told to do so as soon as possible. When I read the paperwork, the PIN that was given to me was for another patient and when I asked the receptionist if this was correct, she informed me that I would have to get another PIN. Simple mistake, no big deal. However, her attitude about having to do the job she was hired was horrible and very off-​putting. She acted like a petulant teenager being told she couldn’t go to prom. I thought that if I didn’t like the doctor, there was no way in hell I would ever come back to this establishment. Why should I pay good money to be treated like crap?
A nurse finally called me in 20 minutes after my scheduled appointment. She was very sweet and friendly. The front desk witches could learn a thing or two about customer service from this pleasant lady who greets you with a smile and treats you with kindness.
Dr. Whatley came in after I waited a little more in the room. She was nice enough and explained my options. Since I was there, I asked about your typical blood work that you get at a physical and was informed that they could do it that day since I hadn’t eaten and the results would be available online through the Patient Portal, but they would call if there were any concerns. Great!
I came home and tried to enroll in the Portal with the link and PIN given to me. Unfortunately, the Enrollment was «temporarily disabled.» After two weeks of seeing the same page, I finally called the help desk to see when new patients could enroll. The help desk is not helpful at all. They don’t have any information about the system and can only tell you that it’s not working. Well, duh. That’s why I called in the first place. I was told to just keep trying every day and that it would eventually be available. Another few weeks went by, another call to the help desk, and still nothing.
FINALLY, over a month after my appointment, the website was finally accepting enrollments. Yay! Not so fast. When I tried to enroll, the system said there was no record of my PIN. You’ve got to be freakin’ kidding me!
I called the Center to explain the situation and was told that the PIN I was given is only available for a few days and that I would need a new one which would be emailed me between a few hours and 30 days. 30 DAYS! This is unacceptable. I have waited 43 days already and now I’m going to have to wait up to 30 more?
My appointment was April 10 and as of May 22, I still have no idea what the results of my blood work were and don’t have access to the Community Link that they promote as an efficient and convenient way of accessing your records. And I may not have access for another month.
As much as I liked Dr. Whatley and wanted her to be my primary care physician, I will not be returning to CMH Center for Family Health due to the horrific customer service of the front desk staff, the lack of communication, and the failure of the online service that they recommend to patients. This place is an embarrassment and I won’t be subjecting myself to it again.

This place is not what it use to be. I was there in early 2014 and they had multiple doctors on staff, short wait, was quick and easy, in-​n-​out no problems. Not now!!! Went in twice over past 10 days, 1^st visit took over 90min– only one doctor on staff. Had to go back for second time, this time was even worse! Sat in waiting room for well over an hour, checked into a room and sat there for another hour before I got up to chase someone down. Again, only one doctor in the house! I watched an entire movie on my phone and started a 2^nd. Finally told them I had enough after 2.5 hours and walked straight out the door for the last time!
Find another place to go!
Place is seriously under staffed.
Probably trying to cut costs. Shocker…

If there was a way to rate this place a zero star I would. I have not been seen on time ever. Today was 45 minutes after the time before we were even seen… pretty sad

Wait times in clinic are average to long depending on if it is your first time or you had previous visits. The reception staff is stressed out and forget things, like information on forms that is important for the doctor to know and not particularly friendly. They’re business like but not in a good way and you can tell they are stressed out and over worked. You are just one of the many, many people they see on a daily basis and they don’t see you as an individual.
Same for the doctor I saw — Dr Santini, just going through the motions not particularly concerned about you as an individual or getting the treatment right. This doctor is arrogant and still insists that the problem is stress when a specialist says otherwise. If you are ill — stay away from this place they will only make you sicker with their un empathetic approach to medical care and general sloppy application of it.

The Staff treats patients as if they were welfare recipients rather than paying clients.
Reception staff are extremely unfriendly, unsmiling, avoid eye-​contact, and don’t mind keeping patients waiting in a disorganized and confusing line. (A simple «Start here» sign would be helpful, but they don’t care about being helpful here!)
Please don’t expect a greeting or smile when you walk in. Expect them to treat you like they’re doing you a favor that they don’t seem to feel like doing at the moment. There are no lines directing you where to start and no staff directing you.
My appointment was with a dermatologist there, so I wasn’t an urgent care patient (not that urgent care patients shouldn’t be treated nice, but they might expect to wait). My appointment was at 9:50 am and I didn’t even get called into the office until 11:00 and then waited another 15 minutes in the office to see the doctor. He offered no apology whatsoever. This was an appointment that was scheduled, not walk-​in.
After the office visit, I needed to reschedule my next visit. I asked all the staff memebers I saw where to do rescheduling appointments and they all just pointed to the next row of desks and I would ask them and they would gesture, «over there» as if they couldn’t possible care any less. This happened until I found myself back out at the front entrance wondering where to line up behind loads of people and not one staff member giving anybody in line any eye-​contact. It was so frustrating I decided to just walk out and call later for the appointment.
I think this rude behavior is incredibly unprofessional and unacceptable. They need to rethink how they organize their lines, procedures, greetings, lack of friendliness. I hate this place and I’m sympathetic to you if you need to be seen there. I talked to another lady in the lobby (patient) and she was frustrated and cattle– herded too. I’m sure most were. Thanks, CMH… you guys should be really embarrassed about your work ethic.

I am in a lot of pain today. On a scale of 1 to 10 with 10 being the most painful feeling. I would say a 9 (Upper back and neck problems). If you are thinking about getting into the health care field, Please PLEASE remember what it is to be in pain. Or at least have some sympathy for it.
I had an «a-​ok» experience here with the staff and doctor nurses. But I would like to focus my attention on Debbie, she works at front office at CMH in Camarillo and Debbie is the reason CMH of Camarillo get’s 5 stars here.
I would like to give the 5 Stats and the «Woohoo as good as it gets!» to a staff member here who goes by the name of Debbie. Such a wonderful woman and such a compassionate individual. I feel like she is a great ambassador to what is health care.
As of right now I have no health insurance. So if you go to CMH (as far as the Camarillo one), the visit cost for someone with no health insurance ranges from $ 90 to $ 180 depending on your visit. Mine came out to $ 90 (It was the simple doc’s visit, «take two pills and call me in the morning» type of visit).
So the catch is: with no insurance you have to pay the day of, or else they will bill you plus an additional extra fee (if one doesn’t pay on the same day); which is likely double as they told me. So I went home and called CMH billing to pay by phone, to make sure I pay the same day as to avoid any extra cost for today’s visit. I called billing and gave them my info and I figured I’d go back to Camarillo CHM to get a receipt and something that says, «PAID IN FULL» because since I was using a VISA card I figured a couple days would go by and then God forbid they would bill me for something larger than the $ 90. To cover my bases I went back for a receipt.
I went to the office and Debbie helped me. I asked for a recipe and something that said, «PAID IN FULL». Debbie didn’t really know if that was possible since I called the billing office; and asked the lady next to her, and this other woman (very rude) immediately said, «HE WAS HERE EARLIER AND DIDN’T PAY!»
Whoa, I was taken back by that and a bit surprised. Who likes to be told something that isn’t true about them? Nobody right.
I didn’t have the energy to debate this (my physical pain was too much at this point) and quickly saw that Debbie was an understanding woman so I said to her: «I paid over the phone about an hour ago and I am here to get a receipt and make sure payment is received today as to avoid an extra charge». The rude woman next to her made it obvious that she wasn’t going to help my matter and made no effort in helping me out. She even commented that a receipt at this point was impossible since I called it in to billing. Probably because she thought I left without paying? This woman’s energy was very negative, complicated and un-​helpful, un-​caring.
Debbie was kind enough to insist on a second opinion and get help. Debbie did everything in her will to make my simple request UN-​complicated. She was very sympathetic to me, after-​all I was a patient there. I have never meet Debbie before this incident, and she made things correct, and I could tell her soul is made of nothing but goodness, I could tell she was there to look out for me. In heath care one should treat everyone as if they are caring for someone they are related too. That’s how she made me feel.
I really hope she get’s a raise or promoted soon because she is the type of person that shows compassionate leadership.
Sincerely,
Thank you so much Debbie!

The office staff is horrible. My husband has been requesting his inhaler since the 23^rd and it’s now 5 days later with no inhaler. Good thing he hasn’t had an asthma attack.